UniFab Reviews 144

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Many customers find the product to be good and love it, appreciating its ability to convert files that might not otherwise play and enhance old videos with impressive quality. The application is often described as intuitive, easy to use, and very effective for various video tasks, including upscaling, denoising, and encoding, providing great results for many users. People also highlight its reliability, speed, and the continuous updates that improve its functionality, making it a valuable tool for daily work. However, some customers also noted several bugs, issues with video cuts, and poor performance in upscaling, particularly with AI features that can be slow or produce unrealistic colors. Some reviewers were not happy with the subtitle generator's accuracy and found the user interface confusing, with occasional problems related to trial versions and error messages during online AI upscaling.

What people talk about most

Product

Consumers find the product to be ambiguous, with many praising it as a great, easy-to-use, and reliable tool... See more

User experience

People report positive experiences with user experience, finding the tools easy to use, fast, and reliable,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the product as great, easy to use,... See more

Application

Users describe ambiguous interactions with the app, with some reviewers finding it to be a very good and... See more

Artificial intelligence

Customers had ambiguous experiences with artificial intelligence, with some reviewers successfully using AI... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UniFab is a good product. I mainly use the converter which gives good results. But there are several bugs. First of all, why offer MP4 by default when the most common standard is MKV. And w... See more

Company replied

Rated 4 out of 5 stars

I love this product. It gives a chance to convert files that otherwise would not play. If you like improving your movie and tv at home you can use UniFab to make shows more watchable and and enjoyabl... See more

Company replied

Rated 4 out of 5 stars

I have a lot of movies copied out to a plex server. This software has been great. I have started upgrading them to 1080p. I have a powerful PC with lots of RAM but it still takes 3-4 hours to process... See more

Company replied

Rated 4 out of 5 stars

The app is intuitive and easy to use, but I've had the experience of the end of the resulting video being cut off several times depending on the menu.

Company replied


Company details

  1. Software Company
  2. Video Editing Service

Written by the company

UniFab is the all-in-one AI video enhancer trusted by 25M+ creators and editors in 160+ countries. Convert across 1000+ formats, upscale SD/HD footage to stunning 4K & 8K, remove noise, and enhance SDR videos to real HDR – all powered by on-device AI that keeps your files private and fast.

30-Day Free Trial with No Watermark

Risk-free. No watermark. Full control.

Enjoy a 30-day free trial with no watermark. UniFab is 100% safe and secure to use, with no hidden risks. We also offer a 14-day money-back guarantee, so you can try it with complete confidence.

Contact info

  • FLAT/RM 826, 8/F, OCEAN CENTRE, HARBOUR CITY, 5 CANTON ROAD, TST, KOWLOON, HONG KONG., 999077, Hong Kong, China

  • echo@unifab.ai
  • unifab.ai

4.1

Great

TrustScore 4 out of 5

144 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Always solid and never disappointing

Anything by this company has always worked solid and never disappointed.

September 25, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you so much for your kind words! We're thrilled to hear that our products consistently meet your expectations. Your support means a lot to us and motivates us to keep delivering the best.

Rated 4 out of 5 stars

Great product and simple to use

Great product and simple to use. Denoise of 8mm film from 1950-1965. Done a great job

September 17, 2025
Unprompted review
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Reply from UniFab

We’re thrilled to hear that UniFab delivered excellent results in denoising your 8mm films and that you find our product easy to use. Your satisfaction is our greatest motivation to keep improving.

Rated 5 out of 5 stars

very good application

September 17, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you very much for your excellent review! We’re delighted to hear that you find our application very good. Your support motivates us to continue improving and providing the best possible experience. If you have any suggestions or need assistance, please feel free to reach out.

Rated 5 out of 5 stars

Good product

I have used UniFab multiple times to convert a single file to multiple files at the same run. The software works extremely well.

July 17, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you for your positive feedback! We are delighted to hear that UniFab is performing well for your batch conversion needs. Your satisfaction motivates us to continue improving our software and services.

Rated 2 out of 5 stars

Good starter deal, Bad Customer Retention

Purchasing UniFab licenses for the first time might seem like a good deal initially. However, be aware that as an existing customer, you will likely end up paying significantly more over time compared to new users.

I contacted customer support about the large price imbalance between new and existing users. Despite having already spent nearly $300 on their products, I was asked to pay almost full price (only a $20 discount offered) just to add four missing features, whereas a new user could buy the complete suite for considerably less.

The customer support agent deflected my concerns rather than addressing them directly. I requested to close the ticket as it became clear there was no room for negotiation. While they did close the ticket promptly, they did so without grace—no apology for the poor experience, no acknowledgment or thanks for my loyalty, and no genuine request for feedback.

Furthermore, the feedback form conveniently failed to submit, further reinforcing the impression that UniFab does not prioritize customer satisfaction, especially for loyal, existing users.

Please exercise caution when spending your money here.

July 10, 2025
Unprompted review
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Reply from UniFab

Thank you for your feedback. We sincerely apologize for any frustration or disappointment you have experienced regarding our pricing and customer support. We value all our customers, both new and existing, and strive to provide fair pricing and attentive service to everyone.

We understand your concern about the price difference and the added features. Please know that we continuously evaluate our pricing policies and aim to offer the best value possible while sustaining ongoing development and support.

Regarding your interaction with our support team, we regret that it did not meet your expectations. Your comments have been shared with our management and customer service teams to improve our communication and approach.

We truly appreciate your loyalty and your investment in our products. Your feedback is vital to us as we work to enhance both our products and customer experience. If you would like to discuss this matter further, please feel free to contact us directly.

Thank you for your understanding and continued support.

Rated 5 out of 5 stars

it works perfect

After tehelatest update's it works perfect

June 30, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you for your feedback! We're glad to hear that the latest update is working perfectly for you.

Rated 3 out of 5 stars

Audio AI unclear

I do not use the video features, only the upscale of audio for movies. I am not sure if it treats a source like E-AC3 5.1 correctly to upscale it to much higher bitrate DTS 7.1. I would like it to offer the option of keep all tracks but just restore, OR to try to create new tracks if it is stereo, but if it is a 5.1 source the AI should not change much for the center, front and rear, it should only fillout for the 6 and 7th channels. They are clear as to how it works with a stereo input, it uses AI and billions of samples to guess to change the signal itself and separate into channels that sound mixed in the studio from the start for surround sound. They are not clear if you can use 5.1 as a source, as their website says no, but when I asked a tech question they responded that yes it would enhance the audio and did not really answer my question, which was will it leave the surround and front channels and center channels in tact, which you would want. All I would want with a 5.1 input is to have their produce output DTS high bitrate 5.1 and improved channel separation etc, aka sounds better.

June 26, 2025
Unprompted review
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Reply from UniFab

Are you looking to keep the original 5.1 channels and only generate the additional two channels for 7.1?
Unfortunately, this approach is not feasible. We have tested it, and it does not integrate well with the existing 5.1 channels.

Rated 5 out of 5 stars

i am currently converting DVD to…

i am currently converting DVD to Blu-ray and 4k the results are amazing Beter quality hard to believe the difference so far i can't fault it service is also 5 stars

January 26, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you for your five-star review. We are committed to maintaining high-quality products to ensure an excellent experience for our users.

Rated 5 out of 5 stars

Excellent product for video encoding

Excellent product for video encoding. Unifab has become my daily work tool, and I can't do without it. I really recommend it!

June 21, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you so much for your wonderful review! We're thrilled to hear that UniFab has become an essential part of your daily workflow. Your recommendation means a lot to us. We’ll continue working hard to deliver the best video encoding experience possible.

Rated 5 out of 5 stars

What would I do without UniFab?

What would I do without UniFab? I need it to enhance the quality of videos I download and burn from CDs, DVDs, and BluRays, so that I may then convert them from 2D-to-3D. And who isn't watching *everything* in 3D these days? Losers. That's who. The losers. You need the DVDFab suite together with Owl3D so that you can convert GOT, Star Trek, documentaries, HBO/MAX series, etc. Otherwise, what is the point of being alive?

June 7, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you for your enthusiastic feedback and for sharing how UniFab plays an important role in enhancing your video experience. We're glad to hear that our product, combined with other tools like DVDFab and Owl3D, helps you enjoy your favorite content in 3D with superior quality.

Your passion truly motivates us to continue improving UniFab and delivering the best possible features for our users.

Rated 4 out of 5 stars

Love the software for what it does

Love the software for what it does, and been using it for years to convert files and rip movies from disc. I still normally burn with Nero, however. The Fab products have historic issues with getting subtitles from .mkv when converting into .mp4, although at least the newer products seem to be getting them back down, in white, instead of center screen in massive blue (when they do correctly identify the subtitles as being present in the file). The only other negative is that when stopping a movie, burned with fab onto a bluray disc, it loses its place and will have to restart from the beginning, whereas burning with Nero, pressing 'stop' once, allows the movie to pick right back up where it was left.

[edit] this review IS of Unifab. Another issue I just had with Unifab was that version 13 of the software suite doesn't always get the audio converted the way I need it, and I have taken to using the converter from version 12, as that one does convert the audio properly.

May 6, 2025
Unprompted review
UniFab logo

Reply from UniFab

The software you mentioned appears to be DVDFab. Please note that DVDFab's Video Converter has now been migrated to UniFab. If you have any questions, please contact our customer support.

Rated 4 out of 5 stars

Provides upscaling and smoothing as was…

Provides upscaling and smoothing as was hoping.

May 3, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you very much for your positive feedback! We're glad to hear that UniFab provides the upscaling and smoothing capabilities you were hoping for. We will continue working hard to improve and deliver the best experience to our users. Your support means a lot to us!

Rated 5 out of 5 stars

Very easy to use, and converts files as needed very efficiently

They have been hard at work fixing bugs with UniFab and so far it has improved greatly over the past year. Very easy to use, and converts files as needed very efficiently.

April 28, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you very much for your positive feedback.

We will continue to work hard to fix bugs and enhance the user experience. Your support and encouragement are greatly appreciated!

Rated 5 out of 5 stars

Perfect log

Perfect log, just the new interface is a bit less complete

April 19, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you for your feedback. We’re glad to hear the log is perfect. Regarding the new interface, we appreciate your input and are continuously working to enhance its features to provide a more complete experience. Please feel free to share any specific suggestions you may have.

Rated 2 out of 5 stars

I love their products that work well, but…

I love their products that work as promised, such as their video transcoder (now part of Unifab). Some of their newer, more graphics-intensive products have never worked for me, and their support always stalls out and I give up because it is so much work to keep going on and on with them and never getting anywhere/. I should try insisting on a refund but I never have yet. BE CAREFUL with them! They always try to get you to upgrade products you have already upgraded. And they promise certain things will be lifetime if you paid for lifetime, and then take some of those lifetime things away, and then require payment for them again. Very deceptive and unfair business practices. I really do not want to support them, but i use the transcoder all the time and some other stuff now and then, and I keep hoping the more intensive stuff will get fixed so I can try those also.

March 8, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you for taking the time to share your feedback. We are very pleased that you are satisfied with our transcoder products and understand the problems you may have with some of our new products. For the problems of user feedback, there may be some priority problems due to the number of people feedback, which may make some problems not so fast and timely treatment, but we will take it seriously and strive to let more users get more satisfied with the product.

For new products need to pay question:

Due to the costs associated with the new product, we are unable to provide the additions for free. We apologize for any misunderstanding this may have caused.

Rated 5 out of 5 stars

Uni Fab

so, far it appears to be good

January 18, 2025
Unprompted review
UniFab logo

Reply from UniFab

Good to know you like our product !

Rated 1 out of 5 stars

Poor functionality. Refused Refund

Denoise feature is not as effective as it should be and there is no way of adjusting the intensity, as there was on the trial version. Smoothing and upscaling caused the video to darken with no obvious improvement.
Having paid for a full perpetual licence, I was then invited to pay a further $127 per year for maintenance and upgrades.
I asked for refund but it was refused so I am now seeking a refund via my credit card company.

January 9, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you for reaching out to us and sharing your feedback. We sincerely apologize for the issues you encountered while using our product. We understand your disappointment with the noise reduction feature and other processing functions, and we will forward your comments to our development team for further improvement of the product.

Regarding the maintenance and upgrade fees you mentioned, if you have purchased a lifetime license, you will not be charged any additional fees for maintenance and upgrades. There must be some misunderstanding here, and you can contact our customer service team for further clarification.

We regret that you have not received a satisfactory outcome regarding your refund request. We will do our best to cooperate with your credit card company in the refund review process.

If you have any other questions or need further assistance, please feel free to contact us.

Thank you for your understanding!

Rated 4 out of 5 stars

UniFab is decent but better options elsewhere

I've been using UniFab for about a year and I've found it does a decent job of converting SDR to HDR and is relatively fast depending on the CPU and GPU configuration. However upscaling videos often takes an extremely long amount of time (often <1 fps) and has some serious limitations compared with other professional video editing software. It does not offer the capability to simultaneously upscale resolution, reformat audio, and apply HDR AI models all in the same process to the same file. For example the user must first upscale the video then separately convert the upscaled video to HDR in a separate process.

I've recently switched to using NeoFootage AI which can upscale, convert audio, and convert SDR to HDR all in a single process - all at much faster speeds. It also uses the latest AI models. NeoFootage AI gives the user many more conversion options and is all around much better software for about the same price.

January 6, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you for reaching out to UniFab! We are pleased to inform you about our innovative autopilot feature. This functionality is designed to enhance your experience by automatically detecting the attributes of your source data. Once identified, it intelligently selects the best transformation models and processes them in the most efficient order. This not only saves you time but also ensures that you achieve the highest quality results with minimal manual intervention. For the Upscaling videos slow problem, please contact our customer service for further help.

Rated 5 out of 5 stars

UniFab - The evergrowing and great attention to…

The evergrowing and great attention to thier loyal customers features that UniFab provides and strives for are fornominal....and there allways looking ahead for growth and improvements...

January 3, 2025
Unprompted review
UniFab logo

Reply from UniFab

Thank you for your kind words and for recognizing our commitment to our loyal customers. UniFab prioritize customer‘s needs and continuously strive for improvement and growth. Your feedback is essential in helping us enhance our services.

Rated 1 out of 5 stars

Don’t buy from them they are cheaters

Hi
Ordered video enhancer from this site but it is not up to mark I contacted the customer service but they refused to refund
Don’t but from this company it is fraud they don’t refund?
Their software is useless it is unable to convert even 5 minutes videos
I tried many video and there is no output quality
So I request everyone don’t buy from them
It is scam
If there is zero or negative rating I give them
As for refund it is not big money but for this company may be worth
Cheaters, unprofessional

January 2, 2025
Unprompted review
UniFab logo

Reply from UniFab

I’m sorry that this purchase did not meet your expectations.

Regarding the issue of unable to convert, our customer service will do our best to help you, please contact customer service to solve the problem for you.

If it cannot be solved, we will issue a refund.

Once again, I apologize for any inconvenience this may have caused you.

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