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Uniform Direct Reviews 984

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TrustScore 4.5 out of 5

4.7

Children's Clothing Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpfulness and friendliness of the staff. Many consumers are particularly impressed with the quality of the products, finding them to be well-made and durable. The ordering process is consistently described as easy, and people often mention the super-fast and efficient delivery service. However, some customers also noted issues with delayed or incorrect orders, with a few experiencing long waiting times for their items to arrive. A small number of people were dissatisfied with the quality of certain products, specifically mentioning issues like bobbling after minimal wear. Additionally, some reviewers expressed concerns about the return process and the lack of suitable changing facilities in-store.

What people talk about most

Delivery service

Customers consistently express satisfaction with the delivery service, frequently highlighting its speed.... See more

Product

Customers consistently note positive experiences with product quality and delivery. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality of items, such as... See more

Service

People report positive experiences with service. Many customers praise the excellent, quick, and efficient... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made an online order for my daughters new senior school uniform I needed to exchange a few items which I'd guessed sizing for. Shayla in the West Byfleet store couldn't have been more helpful,... See more

Rated 5 out of 5 stars

From Sending A Email Regarding A Size Skirt Not Stocked Online and Enquiring If It Was Possible To Get One,The Amazing Service Starts From There. The Cusomer Care Given Is Not Only Helpfull But A R... See more

Rated 5 out of 5 stars

I took my reluctant son to get his new school uniform, which I dreaded nearly as much as he did. Having put it off all holidays I finally bit the bullet today. We were in the queue for a while, but... See more

Rated 5 out of 5 stars

We went to our local store -Lincoln and been served by Amazing member of staff Agnieszka/ Agnes!!! She was absolutely spot on with sizes. She served us last year and again suggested a right size just... See more

Company details

  1. Children's Clothing Store
  2. Clothing Supplier

Information provided by various external sources

Uniform Direct ® are ★ suppliers of School Uniforms ★ . Uniform Direct offer THE COMPLETE SOLUTION for Schools & the LOWEST prices in the industry. Uniform Direct Design, Manufacture, Retail & Supply School Uniforms and Schoolwear accross the UK.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

984 reviews

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Replied to 16% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We went to our local store -Lincoln and…

We went to our local store -Lincoln and been served by Amazing member of staff Agnieszka/ Agnes!!! She was absolutely spot on with sizes. She served us last year and again suggested a right size just judging by eye. Fantastic member of staff, very friendly and with great knowledge! I work at retail myself and I wish she was in my team!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Superb service I made a mistake with my…

Superb service I made a mistake with my order for sons school blazer and uniform direct sorted it quickly and it arrived within 2 days so plenty of time before school starts. Great customer service too would definitely recommend

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Granddaughter Uniform Shopping

I thought that shopping for our granddaughters would be time consuming. Jack who helped us knew exactly what was needed. He, mostly, correctly guessed her sizes & swiftly found what we needed. Very professional & friendly.

August 9, 2025
Unprompted review
Rated 3 out of 5 stars

Please read ENTIRE review ref. sizing

The delivery was really fast (2 days after ordering), but the sizing is atrocious. I ordered a size 12 senior girls trousers for my daughter (She’s a size 10 but I sized up just in case). The trousers don’t even go halfway up the thighs. They are NOT designed for anyone with a figure at all. Honestly I think the only way I’d get any to fit her from here is to buy a size 18, which as you can imagine, would cause all sorts of issues for a teenager.

June 11, 2025
Unprompted review

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