UniKitOut Reviews 

1,134
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting how easy it is to order and how helpful the staff are in making the process smooth. Many appreciate the convenience of having essentials delivered directly to accommodation, which significantly reduces stress for students, especially those traveling from abroad. However, some people were dissatisfied with the quality of certain products, mentioning issues like broken items upon arrival, bedding that stained or was uncomfortable, and kitchenware that quickly deteriorated. There were also occasional concerns about delivery partners and the completeness of kits, with some customers receiving incomplete orders or experiencing delays.

What people talk about most

Product

Users describe ambiguous interactions with product quality, with some reviewers praising the good quality... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the good quality of items, stating that... See more

Delivery service

People report positive experiences with delivery service, noting that orders arrived on time and often... See more

Service

Customers consistently note positive experiences with service, often highlighting how helpful and easy it... See more

Order

Clients share ambiguous opinions on order. Many customers found the ordering process easy and were satisfied... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered premier box for my daughter move to Manchester. The contains where great. It totally saved alot of running around to get things and deliver to the university (we are in London) It was a gre... See more

Company replied

Rated 5 out of 5 stars

Good morning Emma and UniKitOut, Just a quick note to thank you for the excellent service. My daughter arrived at her student accommodation yesterday and found all essentials already in her room —... See more

Company replied

Rated 5 out of 5 stars

Everything arrived on time in good condition, the items were well packaged and it was all ready for me to organise. The site was easy to navigate and everything was more convenient for when I moved in... See more

Company replied

Rated 5 out of 5 stars

Sending our first child off to university from Madrid, Spain was both exciting and exhausting. We spent days running around trying to find everything she needed. By the time our youngest got her uni... See more

Company replied


Company details

  1. Bedding Store
  2. Bathroom Supply Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Linens Store
  6. University

Written by the company

UniKitOut is the UK’s leading student kit provider, and the leading name in student essentials. We’re proud to work in partnership with over 300 universities and private housing providers across the UK. Unlike traditional retailers, we’re authorised to deliver your kit directly to your accommodation before you even arrive. We’ve been supporting students with stress-free arrivals for years. As a trusted, family-run business, we take genuine care in every step – from packing to delivery – and it shows in the thousands of verified reviews from happy students who rely on us year after year.

Our promise to you with our Money Back Guarantee

Written by the company

We're here to help!
We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. Please get in touch with our friendly team at sales@unikitout.com

Family-run, customer-focused & always here to help.

Shop in confidence with our Money Back Guarantee

We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. If you need anything at all, please get in touch with our friendly team at sales@unikitout.com

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,134)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good value for uni items

Really good value for money for uni items

November 26, 2025
UniKitOut logo

Reply from UniKitOut

Hi Imorgen,

Thanks so much for taking the time to leave this review, its really appreciated!

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Slayed fr

Everything was neatly packaged and waiting for me at the accommodation. I would most definitely recommend your services to international students who can't carry bedroom and kitchen necessities from their hometown due to luggage allowance.
Everything is high quality and extremely durable!

November 19, 2025
UniKitOut logo

Reply from UniKitOut

Hi Anna,

I want to thank you so much for taking the time to leave such a detailed review. Its so lovely to hear how to happy you were with your kit and how you would recommend us to other international students looking to study abroad. That's so kind of you.

I hope you've settled into life here in the UK.

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Granddaughter very happy with it

Granddaughter very happy with it

November 18, 2025
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Reply from UniKitOut

Hi June,

I'm so glad to hear M is happy with her kit. Best Grandmother ever!
Thanks so much for taking the time to leave a review :-)

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Review

All good. Problematic items were returned without hesitation and question. Recommend.

November 18, 2025
UniKitOut logo

Reply from UniKitOut

Hi Tereza,

I'm so glad we were able to resolve this together. Team work makes the dream work :-)

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Great

Great, arrived on time with all the correct stuff

November 18, 2025
UniKitOut logo

Reply from UniKitOut

Hi Clare,

Thanks so much for taking the time to leave this review. Its really appreciated.

Wishing you all the best,

Emma

Rated 1 out of 5 stars

Worst option to go for

The products provided were below subpar level and the prices were sky rocketing.

November 19, 2025
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Reply from UniKitOut

Hi Ankita,

I've sent you a few emails with no response. Please would you be able to check your inbox. I'd really like to understand your concerns better and hopefully reach a positive resolution.

Hope to hear from you,

Emma

Rated 1 out of 5 stars

Item it self is amazing but the price…

Item it self is amazing but the price is expensive and delivery took so long

November 19, 2025
UniKitOut logo

Reply from UniKitOut

Hi Majed,

Its such a shame our communication broke down. I have sent you some follow up emails dated 20.11, 25.11 and 02.12.

Just to reassure you, we carry out extensive market research to ensure our prices remain competitive and convenient compared to local high street stores. We also offer three tier options to suit different budgets. UniKitOut has even been featured on BBC One’s Shop Well for Less for our value and service.

Regarding your delivery, which was requested for 18th September, our records show that DPD delivered at 3:48pm on that day and it was signed for by a staff member named Anna. DPD also emailed you confirmation along with the delivery image. If the items reached you later than this, I’m very sorry. It is possible the reception team stored the boxes for later collection by students.

Please get back in touch should there be anything else I can help you with.

Take care,

Emma

Rated 5 out of 5 stars

excellent quality items

excellent quality items, and everything is still holding up so far! 10/10, will definitely recommend unikitout/order from them again.

November 10, 2025
UniKitOut logo

Reply from UniKitOut

Hi Violet,

Thank you so much for taking the time to write this review, it really means so much to us :-)

Looking forward to serving you again soon!

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Good

It was good :)

November 13, 2025
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Reply from UniKitOut

Hi Merryn,

I'm happy you're happy!
Thank you :-)

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Good

Products are in good quality and with a reasonable price

November 12, 2025
UniKitOut logo

Reply from UniKitOut

Hi Ngai,

I really appreciate you taking the time to leave this review, thanks so much. :-)

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Excellent!

Excellent!
What a relief to have everything delivered to your door, a huge amount of stress of lifted off our shoulders, keep up the good work 🌸

November 10, 2025
UniKitOut logo

Reply from UniKitOut

Hi Kayra,

Thanks so much for taking the time to leave this amazing review!
I'm so glad you found the service so helpful :-)

Wishing you all the best,

Emma

Rated 3 out of 5 stars

Everything is functional and it's...

Everything is functional and it's perfect to start living in your accom right away but both bowls in my kit came completely broken

November 12, 2025
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Reply from UniKitOut

Hi Louna,

Many thanks for leaving this fab review, its really appreciated!

So sorry to read you received some broken bowls. Our packaging is designed to safeguard the product during transit (we are committed to environmental sustainability and therefore minimise excess packaging), but unfortunately, occasional breakages can occur during this transition.

Please contact our customer service team who will be more than happy to process a refund for the damaged items.

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Such a GREAT service especially for…

Such a GREAT service especially for international student!
We moved our son into Uni from the United States, and the UniKit really streamlined our move in. The quality of all parts of the kit was very good and we are super satisfied.

November 10, 2025
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Reply from UniKitOut

Hi Leslie,

So happy to hear our service was so helpful for you and your son.
I really appreciate you taking the time to leave this review.

I hope he's all settled in and not missing the sunshine too much.

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Very satisfied

Package came on time, good communication, everything delivered new, very satisfied!

September 13, 2025
UniKitOut logo

Reply from UniKitOut

Hi Chloe,

Thanks so much for taking the time to leave this fab review!
I'm so happy to hear your experience was an enjoyable one :-)

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Incredible customer service

Your customer associates are very helpful. The information provided is true and we don't have to worry a bit about anything. There is no uncertainity about anything. As a first time customer, this was just what I needed and I was very satisfied.

November 10, 2025
UniKitOut logo

Reply from UniKitOut

Hi Shikha,

I'm so glad to hear about your amazing experience with UniKitOut.

Thanks so much for taking the time to leave a review.
I really hope you order from us again :-)

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Recommended !!

Super!!all is good and well dispatched!!

November 5, 2025
UniKitOut logo

Reply from UniKitOut

Hi Ginevra,

Thanks so much for taking the time to leave this fab review! Its really appreciated.

Hope you're settling into uni life :-)

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Effortless Uni Prep with UniKitOut

Sending our first child off to university from Madrid, Spain was both exciting and exhausting. We spent days running around trying to find everything she needed. By the time our youngest got her university offer, we knew we wanted a smoother experience. That’s when we discovered UniKitOut, and what a difference it made!
From the moment we landed on their website, everything was effortless. The web site is clear, well-organized, and easy to use. The range of kits is thoughtfully put together with exactly what a student needs for their first year away from home. When we arrived at the halls, all the boxes were already waiting there, neatly packed, ready to unpack, and full of quality essentials.
As a parent, I couldn’t have asked for an easier or more reassuring process. UniKitOut took all the stress out of moving our child into university life. I’d recommend them wholeheartedly to any parent preparing for this big step. Definitely worth it!!

September 6, 2025
UniKitOut logo

Reply from UniKitOut

Hi Lisa,

Thank you so much for taking the time to write such a detailed and thoughtful review. It genuinely means so much to us.

I’m so delighted to hear you found every aspect of the service so positive and helpful.

While the UK definitely can’t compete with Spain on sunshine, I really do hope A is settling in and enjoying uni life.

Wishing you all the best and thank you again for choosing UniKitOut.

Emma

Rated 5 out of 5 stars

Highly recommend!

Really great and super quick to respond to emails! Highly recommend!

October 22, 2025
UniKitOut logo

Reply from UniKitOut

Hi Lucy,

Your comments really mean the world :-) Thank you so much!

Hope you're settling into the UK.

Take care,

Emma

Rated 5 out of 5 stars

Very useful for students

The Kit has everything you need, the delivery is easy and quick and the prices are fair

October 22, 2025
UniKitOut logo

Reply from UniKitOut

Hi Jette,

Thanks so much for taking the time to leave this great review, I really appreciate it.

Wishing you all the best,

Emma

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