Ordered premier box for my daughter move to Manchester. The contains where great. It totally saved alot of running around to get things and deliver to the university (we are in London) It was a gre... See more
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Review summary
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Good morning Emma and UniKitOut, Just a quick note to thank you for the excellent service. My daughter arrived at her student accommodation yesterday and found all essentials already in her room —... See more
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Everything arrived on time in good condition, the items were well packaged and it was all ready for me to organise. The site was easy to navigate and everything was more convenient for when I moved in... See more
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Sending our first child off to university from Madrid, Spain was both exciting and exhausting. We spent days running around trying to find everything she needed. By the time our youngest got her uni... See more
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Company details
Written by the company
UniKitOut is the UK’s leading student kit provider, and the leading name in student essentials. We’re proud to work in partnership with over 300 universities and private housing providers across the UK. Unlike traditional retailers, we’re authorised to deliver your kit directly to your accommodation before you even arrive. We’ve been supporting students with stress-free arrivals for years. As a trusted, family-run business, we take genuine care in every step – from packing to delivery – and it shows in the thousands of verified reviews from happy students who rely on us year after year.
Our promise to you with our Money Back Guarantee
Written by the company
- We're here to help!
- We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. Please get in touch with our friendly team at sales@unikitout.com
Family-run, customer-focused & always here to help.
Shop in confidence with our Money Back Guarantee
We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. If you need anything at all, please get in touch with our friendly team at sales@unikitout.com
Contact info
Unit 30, Oakwood Business Park, Old Great North Road, PE28 5XN, Sawtry, Cambridgeshire, United Kingdom
- 0203 475 4751
- sales@unikitout.com
- unikitout.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Great experience
On time, most of my things arrived in one piece, and excellent customer service and it was as advertised what was in it.
July 14, 2025
Reply from UniKitOut
Hi Hui Yee Tee,
Thanks so much for taking the time to leave this great review! I'm so happy to know you had such a great experience.
I'm sorry to hear something in your package may not have arrived in one piece. Please let us know if we can help with anything by contacting sales@unikitout.com
Wishing you all the best,
Emma
Nice experience
Nice experience. I got my parcel on time. All stuffs are really nice and the quality is nice as well.
July 14, 2025
Reply from UniKitOut
Hi Hsing-Ying Lee,
Thanks so much for taking the time to leave this fab review! Its really appreciated.
Hope you are enjoying your studies here in the UK.
Take care,
Emma
Great experience with UNIKITOUT
Great experience with UNIKITOUT — excellent quality, everything arrived quickly, and a user-friendly website. I’m thrilled with my order!
July 10, 2025
Unprompted review
Reply from UniKitOut
Hi Trish,
Thanks so much for taking the time to leave a review, its really appreciated! I'm so happy to hear you've had such a positive experience.
Wishing you all the best,
Emma
Reply from UniKitOut
Hi Xiang,
Thanks for taking the time to leave a review. We really appreciate it.
Hope you are settling into uni life :-)
Take care,
Emma
All my items were delivered and well…
All my items were delivered and well packaged! Amazing quality and great service.
June 25, 2025
Reply from UniKitOut
Hi Elsa,
Thanks so much for taking the time to leave this amazing review, its really appreciated.
Hope you're settling in :-)
Take care,
Emma
Really good experience
Really good experience. Everything I ordered was there and it was delivered to my dorm by staff. The cover is nice and soft. My bathroom robe is big and comfortable. I approve
June 11, 2025
Reply from UniKitOut
Hi Ngozi,
Thanks so much for taking the time to leave such a fab review! Its really appreciated.
Wishing you all the best,
Emma
Delivery was on time and everything was…
Delivery was on time and everything was in the package as it should be. I am happpy with my experience of unikit and will buy again if I need to.
June 10, 2025
Reply from UniKitOut
Hi Ananya, thanks so much for taking the time to leave this fab review! Its really appreciated :-)
Wishing you all the best,
Emma
Thank you for inviting me to leave a…as
Thank you for inviting me to leave a review. I received a positive experience. My items are of good quality and the container was not damaged. The tracking information was helpful as I knew when the delivery was coming. That was a relief as I was flying from home.
May 22, 2025
Reply from UniKitOut
Hi Pim,
Thanks so much for taking the time to leave this great feedback. I'm so glad to hear you found the whole experience helpful.
Hope you are enjoying your studies here in the UK.
Take care,
Emma
Brilliant service
Brilliant service. Easy to order and fast delivery with the items in tact; no breakages.
June 9, 2025
Reply from UniKitOut
Hi Katie,
Thanks so much for taking the time to leave such a fab review, we really appreciate it :-)
Wishing you all the best,
Emma
Great company!
UniKitOut has great customer service and promptly ships out orders. They have a large selection of useful items and they never disappoint. I'm glad to be their customer.
May 21, 2025
Reply from UniKitOut
Hi Nicholas,
Thank you so much for taking the time to leave such a positive review. I'm very happy to hear you've had such a great experience. I'm glad you're our customer too! :-)
Wishing you all the best,
Emma
Outstanding customer service despite product issues
I previously left a 1-star review, but I'd like to update it. I did received the wrong bedding and was disappointed with its quality. However, the customer service team at UniKitOut truly went above and beyond. They offered me a full refund and the option to resend a different product (which I declined, as I had already purchased replacements). Special thanks to Emma and Sarah for their help—your support made a big difference!
April 11, 2025
Unprompted review
Reply from UniKitOut
Thank you so much for taking the time to update your review. Its really appreciated :-)
Wishing you all the best,
Emma
Lovely customer service but disappointing quality
The communication and helpfulness of the customer service team was outstanding and I am very grateful for all their assistance with getting my order in time for my arrival. Unfortunately the bedding itself has been quite disappointing. I did get the standard pack so I wasn't expecting amazing quality or anything but it is quite low quality, especially for the price paid. I found it very uncomfortable and ended up having to buy different bedding elsewhere. Again, the customer service can't be praised enough they were so lovely, unfortunately it was just the product that was a let down.
January 25, 2025
Reply from UniKitOut
Hi Mia,
Firstly, thanks so much for your kind words about our customer service team, its lovely to hear they were able to support you and ensure your order arrived in time.
I'm so sorry to hear the bedding didn’t meet your expectations. Your feedback is incredibly valuable and I'll be sure to share your comments with our procurement team as we continue to review and improve our offerings every year.
We are incredibly proud to offer a 100% money back guarantee so please don't hesitate to get in touch so we can make this right for you.
Hope to hear from you,
Emma
Great customer service
April 10, 2025
Unprompted review
Reply from UniKitOut
Hi Noah,
So glad to hear you're happy :-)
Take care,
Emma
Convenient as I didn’t have room to…
Convenient as I didn’t have room to bring all my stuff from home. The quality is good (standard kit) but next time I will probably get next quality up.
January 16, 2025
Reply from UniKitOut
Hi Owen,
Thanks so much for taking the time to leave this great review, we really appreciate it :-)
Take care and see you on the site again soon!
Emma
It was really great thanks
It was really great thanks. I did not have to bring any of my items for my room from my home. The email service was really positive. I would use this offer again if I needed to.
April 7, 2025
Reply from UniKitOut
Hi Santa,
Thanks so much for taking the time to leave a review. Its really appreciated.
Hope you are enjoying your time here in the UK.
Take care,
Emma
The utensils provided were not…
The utensils provided were not induction friendly and got spoiled in just 4-5 uses
March 31, 2025
Reply from UniKitOut
Hi Nuha,
Not sure if you have received my most recent email.
I'd like to clarify that after investigating your complaint, we found that the incorrect quality pans were indeed ordered.
While this occurred through no fault of our own, we have still processed a complimentary refund as a gesture of goodwill.
Take care,
Emma
Well everything was really great
Well everything was really great! But the pans and the utensils aren’t nonstick! I did though that it were nonstick but sadly I was disappointed by that one thing! Other than that it was good.
April 2, 2025
Reply from UniKitOut
Hi Mohammad,
I've sent you a couple of emails but have received no response. We hate to leave any customer disappointed.
Please reply to my email if you decide you would like to discuss further,
Take care,
Emma
Reply from UniKitOut
Hi Klara,
I really appreciate your positive comments, thanks so much :-)
So glad to hear you are happy with every aspect of our service.
I hope you are enjoying your studies here in the UK.
Take care,
Emma
Quality of cooking utensils is below…
Quality of cooking utensils is below average, I expected little better quality.
April 1, 2025
Reply from UniKitOut
Hi Deepak,
Thanks for taking the time to leave your honest feedback.
I am really sad to hear you have been unhappy with some of your cooking items. We advertise a 100% money back guarantee and encourage customers to get in touch with any issues they may have.
I would appreciate you reaching out to sales@unikitout.com so we can look at resolving this together. Any feedback (no matter how negative) is invaluable to us as it helps us improve year upon year.
I hope to hear from you,
Emma
Average start
Average start. It was convenient to have everything delivered before my arrival, making the transition to university smoother. However, the kitchen items, in particular, are not great the pans are peeling, the cooking utensils don’t withstand heat well, and the kitchen towel isn’t effective for drying dishes. On a positive note, the bedding and towels are of good quality.
April 2, 2025
Reply from UniKitOut
Hi Colette,
Thanks so much for taking the time to leave a review. I'm glad to hear you were happy with our service and that you’re happy with the quality of the bedding and towels.
We take quality very seriously and invest a lot of time and resources into ensuring our products meet high standards so I am really sorry to hear that some of the kitchen items didn’t meet your expectations. Your feedback is appreciated as it allows us to make improvements where possible.
Please don't hesitate to reach out via sales@unikitout.com if you would like to discuss anything further.
Take care,
Emma
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