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Rated 5 out of 5 stars

I’ve tried various agents for letting property in the past and Uniqletts comes top of the list. All aspects of the letting are handled professionally. From viewings, to lease renewals, deposits and on... See more

Rated 5 out of 5 stars

Rupa has been managing my properties in London for many years and have never had any issues - rent it paid on time and the properties have been well maintained

Rated 5 out of 5 stars

Uniqletts has been managing two of my properties in London for nearly 10 years, and I would honestly recommend them to any landlords. Rupa has been providing a great service across multiple change ove... See more

Rated 5 out of 5 stars

We have been dealing with Rupa and Shafiq for over fifteen years now letting over 50 flats . They are both very honest, respectful and reliable. I constantly communicate with Rupa, she is always avail... See more

Company details

  1. Real Estate Agency

Written by the company

Uniqletts is an independent family run property letting and management company thats been operating in London and its surrounding areas for the past 15 years. We believe that a professional and friendly service comes first and foremost. We focus our attention on providing each client whether landlord or tenant with a personal service tailored to suit their individual requirements. Our office is in Bayswater, W2 however our property portfolio covers the entire London and Greater London area with properties from Surrey Quays to Slough.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

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Rated 4 out of 5 stars

Rupa is incredibly nice and friendly…

Rupa is incredibly nice and friendly and has brilliant ideas for solving problems, but definitely seems overwhelmed at times. Never an absurdly long wait though!

May 26, 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you for your kind words and feedback Nicole, sorry for the delay in responding sometimes :)

Rated 5 out of 5 stars

I could not recommend Rupa and…

I could not recommend Rupa and Uniqletts enough!
This was my first time moving out on my own and Rupa has made it so easy,she’s always there to help and never makes me feel like I am badgering her or asking too much! Having a kind,caring and helpful agent is so important and I am so lucky to have found Rupa as she is just that plus much more. If you are looking for a place to rent UniqLetts should be the first place to look!

January 24, 2024
Unprompted review
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Reply from Uniqletts

Thank you so much for your heartfelt review, means a lot to be appreciated :)

Rated 5 out of 5 stars

Highly recommend

Rupa from uniqletts team is professional and friendly.She was very helpful in an occasion were there was a difficult and confusion in move in date.quick with decision and confirmation.
Great service overall.

May 18, 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you for taking the time to write a nice review Neenu, glad it worked out :)

Rated 5 out of 5 stars

**Exceptional Service and Unmatched Dedication

Rupa is absolutely amazing and truly the best. She went above and beyond to help me, ensuring every detail was perfect. After dealing with numerous spam companies, finding her was a blessing. Her dedication, professionalism, and kindness are unparalleled. She made the entire experience exceptional, and I couldn't have asked for anyone better. Highly recommended!

May 23, 2024
Unprompted review
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Reply from Uniqletts

Thank you Maha, really appreciate you taking the time to leave such a lovely review and pleased you were happy with the service provided

Rated 5 out of 5 stars

Friendly

Friendly, helpful and professional

May 23, 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you Fabrizio for taking the time to leave a review

Rated 1 out of 5 stars

Frankly Incompetent

Rupa was the most unprofessional estate agent I have frankly ever dealt with in my 12 years of residing in London. Taking at first 15 days to respond to multiple outreach messages about setting up a viewing for a property; of which when she finally arranged was cancelled within 60 minutes of the starting time.

This lead my partner and I to have to put in an offer without seeing the property as she had prioritised other viewings over ours.

Upon this we were told it would be taken off the market alas she continued with viewings (information the current tenants disclosed). Not only is this illegal it’s incredibly sour considering that we had been attempting to put an offer in for a month.

I would absolutely trust anybody else even Boris Johnson to sell/let me a house. Abysmal customer service served via a dizzy lens.

Beware!

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and prompt

Rupa was exceptional and very prompt in helping us settle in. Friendly and prompt service. Highly recommend.

January 8, 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Numchaa, thanks for the review and kind words

Rated 5 out of 5 stars

Highly recommended

Rupa from the Uniqletts team is professional, friendly, helpful, and respectful all the time! The house was also very clean when I moved in. 100% satisfied- I’d definitely choose Uniqletts again in the future!

September 8, 2023
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you Nathan, really appreciate the feedback and you taking the time to leave us a review. All the best for the future.

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