Unique Vintage Reviews 275

Sizes are NOT accurate imo

Ordered a shirt for my boyfriend using the size chart given. He is always a size Small. Tried on the shirt, its too small.

Email the company about the issue, looking to simply exchange the product. Apparently their "Policy" is nothing can be exchanged (even unworn product) after 30 days. They link me to some BS policy page where it says RETURNS cannot take place after 30 days.

NOTHING in the policy says Exchanges cannot happen after 30 days. I brought this up with the representative, she didn't care. Most companies have extended their return policies due to the pandemic, or are at least up front about the policy.

Product wasn't even that great, certainly not worth the $75 I spent on a stiff men's short sleeve button up. I will never be purchasing from them again.

My customer service experience with this company was excellent. I ordered an umbrella but it was damaged when it came. They respond to their emails right away and they are very helpful. They told me my options because they didn’t have more in stock at the time. But I waited a bit and when I saw it was restocked I inquired about it and they sent me a replacement right away. Very friendly and pleasant experience.

I've been to the shop in Burbank once as I live almost an hour away, but I definitely feel like it was worth the drive. I really enjoyed my experience shopping around the store. The service and staff were amicable, and the store had a pretty good selection of clothes even if not as much as on the website, and everything was well organized and tidy. The online staff is also very responsive, and when I submitted a message regarding an issue, they responded to my inquiry promptly and respectfully.

Not as nice as it once was. Seems like as it moves into mainstream the quality to detail is less. It no longer feels unique. When i look at this sight i feel like im shopping at any cookie cutter mall mass produced garbage that will be over in a few months and littering the planet. Its sad and wasteful. I have some older stuff that i still wear five years later and it still looks great. i see some of thier outfits now and laugh like the chick in glitter bell bottoms with a silky eighties blouse...????? I dont know... i dont want to insult the models but they dont look like pins ups anymore. All of those models are gone and now it just looks like they are trying to appeal to kids-?? For why?? Whatever but you have lost a good customer. I spend thousands on clothing to look nice. I think i might gravitate my business elsewhere... sorry you're not unique anymore

I have always loved UV, and I made a mistake when checking out. I forgot to change my shipping preference. Thinking it was a lost cause, I still tried reaching out to see if they could help me upgrade my shipping on the back end. Maura was a lovely little gem and made it soooooo easy. Plus, I will have my order in time for my event!
I always recommend them based on their clothing, but now I know Im really supporting lovely people.

Great service even after the sale ... for those of us who ‘mess up the tech.’ -
& wonderful clothes with a vintage air

I’ve ordered quite a few things from unique vintage and every time I’m impressed. Their clothes are great, amazing quality and even better than pictured. The customer service is quick and super helpful. Love this place!!

The dresses are lovely in style, but not the best of quality. I have purchased at the site before and was very pleased, but this time the experience was
shocking bad. Furthermore the service are extremely poor. I received a dress in another size than i ordered, and they did not send me a replacement, but just refunded the amount of the dress, not
included the international delivery and taxes that I additionally paid. After re-ordering the dress (and paying for delivery again) I got a message that the dress was sold out. I asked for the same dress in another color, but that was not possible, they just (yet again) refunded the amount of the dress. So at this point I've paid 324 DKK/ 51,47 USD in deliveries and taxes for a dress that I will never see.

I was very skeptical at first about ordering seeing all the negative comments blocvintage had but I gotta say they came through, quality material, fast international delivery and good customer service (order something and you’ll see) great work guys!

I Love the UV Darlings Customer Service

Not only do they have the best dresses, they’re just all around tops!!

I ordered a hat a couple days ago that delivered to the wrong place.
I replied to their email notification re: my delivery, that there had been a mix-up, I thought I chose delivery to my home but it went to curbside pickup at the store, and I was unable to pick the package up.
UV Darling Lilia reached back out to me the very next day, she was kind, knowledgeable and efficient, offered several different shipping methods/costs, sent a link for the additional payment and had the item shipped to me. This is all within minutes!!! Immediate replies!! Real time guys!!! On a Saturday!!!
No waiting for the next business day for a response. I mean, I didn’t expect that but I sure was happy!!
I really appreciate them making it super easy and stress free for me!!! I definitely feel like a valued customer. Kudos to UV... the covid crisis hasn’t caused them to slack on providing excellent service.
I’m a nurse and I get it!
I Love You Guys ♥️💫

They charged me over $160 for clothes that I never received and then continued to lie saying that they were delivered. They sent them to a non-existent address and said it was a real address. I stood on that spot. there was no such place. Awful. I will do whatever I can to cost them 100's of times more business than they stole from me.

Lilia, just like every other rep I’ve worked with at Unique Vintage, was AMAZING and so timely! I cannot thank her (and all of you) enough for your amazing customer service. I received my dress a few days ago and it fits perfectly. 5/5 stars all around for timeliness and my overall experience.

I looked back to see how much I have dumped into this company and since February, that total is just shy of $1,000
and thats how they treat their repeat customers. I completely agree with Vanda on their review. They got it right. This company has turn to S**T!!!

I was shopping for a guest wedding dress and I reached out to their customer service team for some advice. They were prompt in responding and they recommended some great options for me.

Excellent customer service is rare! I'd highly recommend them. Fun, quality clothes, with high-touch customer service.

Unique vintage has great quality items that suit my aesthetic for any time of year! Their customer service has always been helpful whether online or when I was able to visit in store, making a wonderful shopping experience. I just ordered the fall cardigan, which I've been lusting over for some time and cannot wait for it to arrive! When I want something that is truly special and vintage/modern style, I trust in UV!

placed an order for a hat, cardigan, and some pants. I love love love the cardigan I got and the hat, good quality, fit, and comfort, the pants however ran a bit small. they came in S, M, or L and I ordered a L which said should fit a size 12. I am pretty religiously a size 12 so being unable to fit in these with no larger size option was a bit disappointing. other than clothes being a little small very nice quality and fast shipping!

I received my items today and I have never ever been so happy! The quality of these items are absolutely A+ I have to say I was cringing about the money I spent on these items, it was the best money I ever spent on clothes. I love the styles for each year . The clothes back in these days were so much better than the ones today. I can’t wait to wear my Vintage 1930s Black & White Pin Stripe Thelma Suspender Pants with my Vintage Purple & Black Polka Dot Nora Top and my Vintage Style Black Leatherette Round Toe T-Strap Heels

You need a store by me!

Love Love Love!!!!

I love the selection and quality! Fun clothing and fits as described.

No matter what the experience, Unique Vintage never lets me down! I had an order go missing, and they were quick to respond, and help me find a solution.

I’ve been shopping with them for years and it is always seamless!

I l-o-v-e Unique Vintage. Easy returns, lots of dresses w pockets. Wish I could find more online stores like this.