Unique Vintage Reviews 275

Very satisfied with the shoes I ordered. They offer plenty of room in the toes, which I really like. Customer service was excellent. However, they did take quite a long time to arrive.

I received an order that unfortunately was damaged so I reached out to customer service their response was quick, professional and very helpful. Not the first time I've ordered and won't be the last!

Terrible customer service. No confirmation emails even when the payment goes through. No response from the customer service. Will never order from them.

I ordered a dress for the holiday and was sent the wrong size. The size I had ordered sold out while I was waiting on my order and I was told that I can get a refund or the next size up. I asked if I could be sent a different color in my desired size and if they could comp overnight shipping so I could have it for my event. They said that they wouldn’t do that and that they could give me free shipping one step up from one I originally ordered. Since I used a discount coupon though, I’d have to forfeit the discount since you apparently can’t have that and free shipping. All of this even though they screwed up and I don’t have the dress for my event. Worst policies ever and I won’t be shopping there again for a severe lack of valuing their customers.

Bought a pair of shoes that happened to be too big for me - did an easy exchange via email with the company and within days I will have the correct size. They gave me a return label to send back and even shipped out my order express as that's what I paid for my original wrong sized item. Thanks !

i love the products and customer service are mostly friendly and approachable. the inly reason i can't give a 5 star is that return process is alittle messy and you don't get a clear return notification of when and what you're being refunded for and no order number!!

Should have know better. Low quality and does not accept returns.

Very, very poor quality and not as advertised !!!!!!!!!!Clothes fit small and are very poorly made. !!!!!!!!!!!!The clothes are so poorly made and are not represented honestly. What you get will not be the same as what you think you are ordering. Im in the process of returning 3/4 items I bought, I am in getting my money back manage dto get their help number isand i contacted the company and they refund me the 90% of the whole order money !!!!!!!!!!!Horrible quality. DO NOT WASTE YOUR MONEY ON THIS COMPANY THEY HAVE HORRIBLE QUALITY ITEM

Horrible customer service and they charge restocking fees even on damaged items. Very dissatisfying and rude customer service. They lost a long time customer. I’ve spent thousands of dollars on this website over the years and now no more.

I was thrilled to have such a wonderful on-line shopping experience at Unique Vintage! I was looking for vintage one piece swimsuits and found a huge selection. There were so many cute suits that I couldn't decide and I ordered four of them! By subscribing to the newsletter I also received a percentage off of my first order which is great. I had questions about my order and emailed customer support. I received a response in a very timely manner from Sylvie who answered my questions and provided good information. She was very personable and kind! She made me feel valued as a customer! I like that UV has a customer rewards program, too. It's nice to receive an incentive for shopping. I'm going to be exploring the site for other unique items. A huge THANK YOU to Unique Vintage for a great experience and I look forward to shopping with you again!

Ordered the wrong size in a sweater, and the customer service team was so patient and helpful, and fixed my problem in only a few minutes. Thank you Sylvie!

I recently found this shop and decided to givet it a try. I ordered a couple of items. I was aware that it might take a longer time than usual to deliver the items - due to covid-19. After more than one month I get a standard mail which tells me that two items are out of stock.

I understand that those kind of things can happen, but honestly I'm quite disappointed that the items was available to order online from the first place when they are out of stock. I wouldn't have made this order if I knew it wasn't possible to get these particular items. I feel kind of cheated and won't buy here again.

I just discovered this brand a few months ago, and I am in love! Their dresses fit true to size, are high quality, and most have pockets! I feel like a princess when I wear them. I have really high standards when it comes to my clothes, and these dresses do not disappoint. I now own 15 dresses from UV and I haven't had any issues.
On a recent order, they did send me the wrong size petticoat in error. Because I'm in Canada and they are in the USA, it wasn't a straightforward return process. I asked how they could help pay for the shipping back since the error was made on their end.
To my surprise, they immediately refunded me the cost of the petticoat! I was then told that the incorrect size was mine to give away if I chose and I could then order the correct size again. The decision they made saved me so much hassle, and it meant I could immediately order the petticoat I needed instead of waiting for the return. I already loved this brand, and now I'm extra happy with their customer service!
I highly recommend Unique Vintage!

I was having some trouble with figuring out where my order was. I selected local pick up, which I understand is delayed thanks to COVID safety precautions, and I totally get that! Lexi and the rest of the team at Unique Vintage went above and beyond to track down my clothes and make sure I was able to pick it up in time. Absolutely recommend - wonderful experience!

Love them. All my dresses have been great buys. Great sales too. Some of their special lines can take a while for you to get them,but I get it, sometimes it's a pre buy. One of my favorites is from the Grease line.

Absolutely horrible they sold me a dress they apprently didnt actually have in stock and it took me calling in to ask where the hell my order was for them to say so. Then was told that it happens all the time and that you can never be sure if they will actually be able to ship the item once its purchased because "the inventory systems are run my two separate parties" dont waste your time ! Don't fall in love with a dress that you won't ever own!

Unique Vintage has amazing size inclusivity! I'm big, always have been, and I used to hate shopping, especially dress shopping. But I've now gotten 2 dresses from Unique Vintage that I absolutely LOVE and that I feel beautiful wearing.

First of all, I absolutely love their collections. Second, everything is fun and unique and designed with all body type in mind. The sizes are always accurate to the sizing chart, and the quality is great. I’ve ordered from them many times since I found them a few years ago, and I will keep buying for as long I can ! Finally, the customer service is excellent; I received the wrong item with my last order, and since they don’t exchange International orders, they gave me a full refund and told me to keep the item to do as please. Another time I purchased a gift card for a friend not realizing we couldn’t use it on international orders (were Canadian), and they refunded me immediately with no hassle at all !

Awesome personalized customer service! I had a question about their sizing for a particular top and I received a prompt response from Sylvie. She had the same top I was inquiring about and was able to direct me to the best size. She also gave me info in case I wanted to exchange it for a different one. Love Unique Vintage!

Had a few issues with my order and they were proactive and helpful in addressing my concerns. Love their products and I'm super satisfied with my experience.