Uniquelooks.com Reviews 616

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Product range and delivery service unusually good. Just loved the humorous/light hearted "advice of despatch " - in fact circulated this to all my online friends who agreed that this nicely tied u... See more

Rated 5 out of 5 stars

I ordered a few bottles of dye, and the package arrived safely at my home adress in France, and very quickly to boot. Before my order, I had the occasion of contacting customer service, and the answe... See more

Rated 1 out of 5 stars

I have ordered from Unique Looks before and sometimes it can take awhile to get my package so I waited a couple of months before I enquired because I ordered just before christmas. I still haven't... See more

Rated 5 out of 5 stars

First time ordered from Unique Looks that were a little crazy. Eventually sorted out and products arrived safely in Australia within about 5 days. Have just finished my second order and products are... See more

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4.5

Excellent

TrustScore 4.5 out of 5

616 reviews

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Rated 2 out of 5 stars

a notorious unreliability

I bought hair products since 3 weeks and still waiting to receive
the site reported a maximum of 14 days and I get an email indicating 21 days
also they are unreachable by phone
as it is my first experience with this site I begin to doubt the quality of their service and hope to one day receive my delivery

December 31, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hi Rafik,

Apologies for this situation and any confusion.
The 14 working day's stated on our website is the usual shipping time for overseas orders. Unfortunately orders can take longer especially during the Christmas period,and this is out of our hands I'm afraid.

Should your order not arrive, please contact me again and let me know.

Apologies again for any inconvenience caused.

Kind Regards,
Jason

Rated 5 out of 5 stars

My Favorite Shopping Place

If I only find all my favourite hair products from uniquelooks.com I will not shop from anywhere else.
So far I have found those Goldwell Dualsense -products :) And I have recommended this web store to all my friends. Excellent Service!

December 30, 2014
Unprompted review
Rated 5 out of 5 stars

What a service

I could not believe the service I received from this supplier, I ordered 3 items from different suppliers and was so suprised out how quick my delivery arrived, would recommend this company anytime.

December 25, 2014
Unprompted review
Rated 5 out of 5 stars

Great service

My order never arrived after 2 weeks. I emailed them and got very fast reply, replacement items sent next day delivery!

December 24, 2014
Unprompted review
Rated 4 out of 5 stars

First time, there will probably be a second one!

I liked your little story about granny etc and my husband told me it was her who put in the little candies in the package.

Only one thing; the delivery came in two separate packs with separate pick-up dates which meant 2 trips to the post, luckily not too far away!

Merry Christmas to the team!

Tove from Finland

December 18, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hi Tove

Thank you for your lovely review, apologies for the 2 parcels, we are restricted sometimes by the amount of weight meaning we have to send orders in 2 parcels so apologies for the inconvenience.

Merry Christmas to you!

Jeanne
Uniquelooks.com Customer Service

Rated 5 out of 5 stars

Customer service excellence :-)

Ordered a particular hairdryer and when it arrived it was a slightly different model, contacted unique who were only to happy to exchange and this was done quickly and satisfactorily, will definitely use again and recommend.
Shelley

December 10, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

Two days after placing my order I had a wonderful email from Uniquelooks informing me that my precious package had been sent - it was worth purchasing from them just for their entertaining email!
My parcel arrived later that day!!!

December 10, 2014
Unprompted review
Rated 3 out of 5 stars

Good service but long delivery

I was happy with the product and the customer service but it took ages to come imo longer than average at abot 11 working days but overall when it came I was happy so 3-4 star

December 9, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hi Brendan,

Apologies for the delay with your order, we do have to trust the post office to get our customers orders to them in good time, unfortunately once we pass the packages over to them it is out of our hands.

I am glad however that you are happy with the product you purchased.

All the best,
Jason

Rated 5 out of 5 stars

All good

good products, reasonable delivery time even to Switzerland

November 30, 2014
Unprompted review
Rated 5 out of 5 stars

Silky service with perfect products!

My wife tasked me with buying her usual hair wax. I found the unique looks website after an internet search. I got the hair wax for a great price in fact it was so good I bought two. They came really quickly which was excellent. I also liked the quirky note I got with the package and mini-packet of love hearts was a nice touch!! I will define tly buy from unique looks again!! Great service!

November 24, 2014
Unprompted review
Rated 5 out of 5 stars

Great service.

Very pleased with items. Good value. Arrived well packaged and the complimentary sweets were a nice touch. Would recommend.

November 24, 2014
Unprompted review

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