Uniquelooks.com Reviews 616

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Product range and delivery service unusually good. Just loved the humorous/light hearted "advice of despatch " - in fact circulated this to all my online friends who agreed that this nicely tied u... See more

Rated 5 out of 5 stars

I ordered a few bottles of dye, and the package arrived safely at my home adress in France, and very quickly to boot. Before my order, I had the occasion of contacting customer service, and the answe... See more

Rated 1 out of 5 stars

I have ordered from Unique Looks before and sometimes it can take awhile to get my package so I waited a couple of months before I enquired because I ordered just before christmas. I still haven't... See more

Rated 5 out of 5 stars

First time ordered from Unique Looks that were a little crazy. Eventually sorted out and products arrived safely in Australia within about 5 days. Have just finished my second order and products are... See more

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4.5

Excellent

TrustScore 4.5 out of 5

616 reviews

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Rated 3 out of 5 stars

Good website let down by email customer service.

I have been pleased with the products I have received. However I have had to contact unique looks by email and think this part of their service totally let's them down.

April 22, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hello Jean,

My name is Annie, I am from the customer care team here at uniquelooks.com

Unfortunately around the time that you placed your order our phone lines were down therefore only allowing us to contact you by email. Fortunately they are back up now and If you would like to contact us in the future our number is 07512184340

Kindest Regards
Annie

Rated 5 out of 5 stars

Perfect

I recommend Uniquelooks to everyone! Great service and super fast shipping! Will buy from you guys again as soon as possible! Kind regards from Norway

April 22, 2014
Unprompted review
Rated 1 out of 5 stars

Awful customer service, would never use the company again

I sent them an email to cancel my order just 1 day after i had placed the order, which is legit according to their return and refund policies. However, Its been a week and i still haven't got any reply from them, which makes me think they are a scam or something like that. Would never recommend this company.

April 20, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hello Rose,
If you would like to contact me via my email which is care@uniquelooks.com

I will happily sort any problems that you may have

Kindest Regards
Annie

Rated 1 out of 5 stars

Awful service - will never use again!

I placed my order three weeks ago, but never received my item (even though the delivery message I received indicated that I would receive it within 3-7 days). I emailed the company numerous times to get an update on my order, but they never bothered replying. I also rang them on several occasions during their opening hours, but they never answered. Eventually, after much hassle and many emails, they eventually cancelled my order. They never even offered so much as an apology for the inconvenience caused. This is an appalling service, and I will make sure to inform all my friends never to use it. The fact that they didn't even offer an apology is indicative of extremely poor customer service - they really aren't doing themselves any favors.

April 17, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hello Emer,
My name is Annie, I am from the customer care team here at uniquelooks.com
If you could kindly email me at care@uniquelooks.com I will gladly look into your order for you and we can come to some kind of arrangement for you

Kindest Regards
Annie

Rated 2 out of 5 stars

Extremely Poor.

I ordered hair products in late March. I received an email saying they had been dispatched 1 week later and to date they still have not arrived. It is now April 17th. When I emailed to enquire where my products were I received an automatically generated reply. I am a very dissatisfied customer who is highly unlikely to purchase anything from this website again.

April 17, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hello Megan,

My name is Annie, I am from the customer care team here at uniquelooks.com

If you could kindly email me at care@uniquelooks.com i will be happy to look further into the delivery of your order for you.

Kindest Regards
Annie

Rated 1 out of 5 stars

poor service

Ordered product 31stMarch no product money gone outof my account .When i called the company just a recorded message each time Tried to track order just says processing order

April 17, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hello Sue,

My name is Annie, I am from the customer care team here at uniquelooks.com

If you could kindly email me at care@uniquelooks.com I would be happy to look further into your order for you as to why this has happened.

Kindest Regards
Annie

Rated 3 out of 5 stars

Poor shipping time and communication

I will continue shopping with unique looks because of the prices however my most recent order didn't ship for 2 weeks and i received no explanation about it- nor did they reply to my email enquiry.

April 16, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hello Claire,
My name is Annie, I am from the customer care team here at uniquelooks.com

If you could kindly email me at care@uniquelooks.com I will gladly look into why the delay on your order was present

Kindest Regards
Annie

Rated 4 out of 5 stars

Love my product

thank you for sending me my beauty goodies the other day... and many thanks for sending some samples too, they are very much appreciated.. If only the mail will bring them to me sooner I would of given you a 5 star service... Not to bear I will be back for more as the price was great. x

April 16, 2014
Unprompted review

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