The Unique Maps Co. Reviews 

551
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the maps and prints, noting vibrant colors, crystal-clear details, and beautiful framing that completely exceeds expectations. Consumers also highlight the exceptionally helpful and efficient customer service, pointing out great communication and prompt updates throughout the entire ordering process. However, some people mentioned that their parcels unfortunately arrived significantly later than expected due to slow shipping times and delivery complications. A few careful reviewers also experienced occasional minor issues regarding damaged frame corners, unexpected visual contrast discrepancies, or less durable framing materials.

What people talk about most

Product

Clients share positive opinions on product, highlighting the exceptional quality and beautiful details of the... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful map details, vibrant... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and safely.... See more

Order

Consumers find order to be positive, highlighting an easy ordering process and excellent communication... See more

Service

Customers had positive experiences with service, consistently praising the helpful staff and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a print of the John Snow London cholera epidemic map as a retirement gift for a colleague. Unique Maps was able to rush the production, even during the busy holiday season so we could get it... See more

Rated 5 out of 5 stars

Great experience from start to finish , wanted a map as a gift but thought the place just wouldn’t look aesthetically pleasing, how wrong was I !! The guys at unique maps couldn’t be more helpful and... See more

Rated 5 out of 5 stars

The history of Cassiopeia is fascinating, which has been beautifully captured in this print. I've framed it and hung it on my bedroom wall. Every time I see Cassiopeia swirling through the heavens, t... See more

Rated 5 out of 5 stars

I was at first apprehensive about purchasing a map on line but after an initial contact a guy called Sebastian contacted me directly on Whatsapp. He was really helpful, made some great suggestions and... See more


Company details

  1. Map Store
  2. Art Restoration Service
  3. Art Studio

Written by the company

Since 1984 I have scoured the world for rare maps and restored them in my workshop. I guarantee you cannot find higher quality old maps anywhere else. I also personalise and customise old maps, such as adding a heart where someone got married, or colouring in the house where someone lived, or even creating a completely custom map from scratch. My beautiful maps make perfect gifts - or intriguing, thought-provoking artwork for your own home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

551 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(551)

242 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent products from a legit small business with 'real' people!

I had questions pre and post purchase, and was pleasantly surprised at the quick responses. Not only were the replies not via a 'bot', Sebastian responded within minutes, and was very honest & thorough. I was very impressed with the quality and value of the framed 'Clan Map of the Scottish Highlands' I purchased. It was well packaged, arrived in excellent shape and well before the estimated date of delivery. I will buy again from Unique Maps Co not only for the quality of the items, but the personal service I received.

January 13, 2026
Rated 5 out of 5 stars

Great service/ quality product

Purchased a map as a Christmas present for my son. It is beautiful, and he was delighted with it.

Service was very good. It was delivered promptly, and it was very easy to communicate with the company.

January 11, 2026
Rated 5 out of 5 stars

Excellent service

The product was as advertised. I made an error with the original order. There was a WhatsApp contact and the seller was very prompt in replying and helpful and reassuring in adjusting my order. The item arrived promptly and was robustly packaged which was appreciated as it was a framed print. Excellent service.

December 8, 2025
Rated 5 out of 5 stars

Customer Service and Quality Outstanding

I stumbled across this company while frantically trying to come up with ideas for my husband's Christmas gift. I wanted something different and special. As he's been into learning about his ancestry, this gift was one I cherished as well. The customer service care was one on one and they responded every time I reached out to them. The reproduction of the map was beautiful and care quality of framing was impressive. If you are looking for a one of a kind gift for a history buff - this company is worth your time. You won't be disappointed.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best customer services I…

One of the best customer services I ever had (and an excellent product) !!!
I while back, I ordered a poster for my friend's birthday, but the package failed to be delivered by the courier service. Out of fear of loosing my money, I reached out to the seller and to my genuine surprise he was quite understanding of the situation. The seller even offered to resend my poster with no additional fee. After battling the courier's awful customer service for days and getting frustrated, this act of kindness took me by surprise. I can recommend this seller to everyone, not only for the quality products he makes (which are now displayed proudly at my friends house and are his favourite thing to show off to his guests) but also for the kindness and humanness of the seller. In this modern world full of big faceless companies, it is a real pleasure to find a seller that cares as much for his customers as for his exquisite products. If ever I will be in need of a map or a poster again, this is the first place I will look.

January 8, 2026
Rated 5 out of 5 stars

I ordered 3 maps a few weeks before…

I ordered 3 maps a few weeks before Christmas, to give as Christmas presents. The website made it very easy to choose them and personalise one of them, and have them framed. Two of them arrived in good time for Christmas and were of excellent quality, and nicely framed. Unfortunately the 3rd map, the personalised one, didn't arrive and it seemed that some problem had arisen. Disappointing as this was, I'd like to commend the company for remedying the problem and sending out a new map, of lovely quality.

January 9, 2026
Rated 5 out of 5 stars

Unique maps review

Great experience from start to finish , wanted a map as a gift but thought the place just wouldn’t look aesthetically pleasing, how wrong was I !! The guys at unique maps couldn’t be more helpful and mocked a map up for me to see,highlighting sentimental places of interest from our past . It now has pride of place , couldn’t recommend the service enough thanks for our UNIQUE MAP present

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Perfection

Gotta say, this is the BEST buying experience I have ever had. Bought a map of Chiswick as a Christmas present for my husband, he was thrilled. From order to delivery, absolute perfection.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I could not be happier with the service…

I could not be happier with the service from Unique Maps Co. I had a lovely print produced for my wife as a Christmas present and am thrilled with the results. The quality is superb even on a 60x90cm print. I went for the framed option and this surpassed expectations. There is a beautiful shadow gap at the edge of the canvas.

Communication was quick and efficient, even at Christmas. The proofs gave a good idea of what to expect.

Delivery was through FedEx so nice and easy at that end too.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent map, fantastic service!

Fantastic customer service, ordered very close to Christmas for a present and it arrived on time thanks to the speedy service. Very responsive to emails and excellent map! Recipient was delighted. A unique high quality product with excellent customer service, would definitely recommend!

December 24, 2025
Rated 1 out of 5 stars

Pixelated image on closer inspection

Pixelated image on closer inspection. Not the resolution nor quality you would expect to receive for the price tag. Mis-sold.

Far more expensive than most other brands or iterations you can find on Amazon/Etsy where they are cheaper with a frame! Misleading, unethically advertised and exceptionally expensive for a disappointingly subpar product. Really disappointing and, by my estimation, unethical.

December 25, 2025
Unprompted review
The Unique Maps Co. logo

Reply from The Unique Maps Co.

Hi Carey! Thanks for taking the time to write your review. I have requested your order details, but you haven't responded.

It sounds like your order was probably misprinted - we don't sell low resolution or pixelated maps. That's kind of the point - we only sell very high quality maps and artwork.

Can you please email us at sales@uniquemaps.com and I can take a look? Then we can get a replacement sent out ASAP.

Thanks!

Regards,
Sebastian

Rated 1 out of 5 stars

Do not use

Placed my order 14th Dec fo guaranteed Xmas delivery. Chased by call and WhatsApp no reply. 31/12 still no delivery. Had an automated email this morning stating that it had now been sent to manufacture. No service. Still no eta for this guaranteed delivery for Xmas. I can see that this service does not just relate to me as other reviews stating exactly the same thing.

December 31, 2025
Unprompted review
The Unique Maps Co. logo

Reply from The Unique Maps Co.

Hello! Thanks for taking the time to write a review, and sorry that your order didn't arrive on time. We dispatched it on time - but unfortunately the courier didn't deliver it on time.

All of our couriers had agreed to our Christmas deadlines, and guaranteed our orders would arrive on time, so it's particularly frustrating that yours did not get there.

If you can send your order number to sales@uniquemaps.com I can look into your order in more detail, and send you a refund.

Sorry again that your order didn't arrive on time - it's the saddest thing. We worked so hard to get every order sent out on time, but in some areas with bad couriers it just wasn't good enough unfortunately.

Regards,
Sebastian

Rated 5 out of 5 stars

Map of Virginia customized to show the Appalachian Trail

The company recommended a map for our friend, and customized it to reflect his completion of a major segment of the Appalachian Trail. The map and customization were as represented, and our friend loved it and it is now hanging in a place of honor in his home. Delivery was timely and the frame recommended was beautiful and a good match for the map. I recommend this company without qualification.

December 1, 2025
Rated 5 out of 5 stars

I ordered a map from Unique Maps on the…

I ordered a map from Unique Maps on the 1st December thinking that it would arrive before Christmas. The map didn’t arrive but the company had a ‘gift preview’ that could be sent and show the recipient what the gift was. I had difficulty with this. I contacted the company through WhatsApp and got an immediate response. They organised for the preview to arrive in time for Christmas. While I was disappointed that the gift didn’t arrive on time I was very impressed with the customer service. I would have no hesitation in highly recommending this company.

December 30, 2025
Rated 2 out of 5 stars

Didn’t arrive by Christmas despite guarantee - still not arrived

Map ordered as a Christmas present well within specified timeframe advertised on website to arrive by Christmas (ordered on 16th with last Christmas order stated as 18th). First delivery didn’t happen with my Evri tracking saying there was a problem with delivery and returning it (however there was no attempt at delivery!). I contacted company who said they’d send another. Company say they’ve sent a second but my Evri tracking says Evri are still waiting to receive it. Contacted company again who are now agreeing to send out a third but this is so embarrassing as it was a special Christmas present which we then couldn’t give and we had a specific framing service arranged. I don’t know if this is all an Evri problem but I still have not received the map I ordered on 16th Dec.

December 16, 2025
Unprompted review

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