Boots arrived on time and in good condition. However, no bootbag was supplied or stud tightener. Would expect the boots to include these for the price paid, and seeing as they were the elite model. Sl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The goods ware perfect, the quality and the packaging. But I have an issue because Ive couldn’t cancel the order immediately, I hade the print mistaken and I just suggest that has to be at least coup... See more
Company replied
I placed the orded on 22th of October and i received it at November 12th, although it was mentioned that the order will be fully delivered in 6-8 working days. Prices were fair enough. Regardign pr... See more
Did not received my product yet, just ordered it. But after ordering it, it happens to be the wrong size...even when I checked 2 times before paying. So I contacted customer service and immediat... See more
Company replied
Company details
Written by the company
At Unisportstore.com we offer a huge selection of football boots, football shirts and football gear and accessories. If you are looking for the new Messi football boot, the new Mbappé shirt or maybe even the latest goalkeeper glove - Unisportstore got you covered. We want to support the beautiful game across the globe, so Unisportstore offers delivery to (almost) everywhere. We love our customers, and they love us - everyday we do everything we can to satisfy all of our customer. Unisportstore - great service, low prices, speedy delivery.
Contact info
Bådehavnsgade 38, 2450, Copenhagen, Denmark
- 33254040
- support@unisportstore.com
- unisportstore.com
3.8
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service.
Easy to find products you looking for and fast delivery.
5* service
June 24, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Terrible customer service
Terrible customer service. Unisport is one of the many companies that don’t offer a customer service phone number. Chat bots and AI responses. No real help.
June 23, 2026
Unprompted review
Reply from Unisportstore.com
Hey,
thanks for your review.
The review came to: unisportstore.com instead of: unisportsoccer.com.
You can find the correct customer service contact details here: https://www.unisportsoccer.com/pages/faq
They will help you.
Have a great day.
Gustav from Unisport offered me great…
Gustav from Unisport offered me great service with a claim I had.
In general the best football shop online.
Also great content!
June 23, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Excellent customer service from… Mikkeline
Excellent customer service from Mikkeline.
I had an issue with a customised shirt that arrived with a defect, and the team handled it professionally and fairly. Mikkeline was helpful, polite, and quick to resolve the matter with a refund that I was happy with.
I really appreciate the support and the way it was dealt with. Thank you again, Mikkeline!
June 23, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Misstated return policy
Misstated return policy; delay in customer service response; will not use again
June 15, 2026
Unprompted review
Reply from Unisportstore.com
Hey,
thanks for your review.
The review came to: unisportstore.com instead of: unisportsoccer.com.
You can find the correct customer service contact details here: https://www.unisportsoccer.com/pages/faq
They will help you.
Have a great day.
The service has always been excellent
The service has always been excellent, shipping is fast, and the staff are very friendly and helpful. I have consistently had a great experience.
June 15, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Great experience - will buy again
Web site very clear, easy to order. And my order arrived several days earlier than expected. Really a very good experience!
June 12, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Very good customer service
Very good customer service, despite off they are very busy with the high demands due to World Cup, they are attentive and answer your questions as faster that they can.
June 11, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Excellent customer service from…
Excellent customer service from Unisport.
I experienced a payment issue where a duplicate PayPal Pay in 30 Days transaction was created for a single order. I contacted Unisport support and received a response very quickly.
Marie from the customer service team investigated the issue, confirmed the payment error, and arranged the refund immediately. The refund was processed the same day, and I also received confirmation from PayPal.
I really appreciate the fast response, professionalism, and clear communication throughout the process.
Thank you, Marie, for your excellent support and for resolving the issue so efficiently.
Highly recommended.
— Elton Lopes
June 12, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
The fact that I cant return a football…
The fact that I cant return a football shirt with an actual players print because its printed is so strange. Regardless if its a famous players number, you should have the option to return/change size.. I’d understand if it was a custom order but it wasn’t.
June 10, 2026
Unprompted review
Football boot claim
I recently purchased a pair of football boots from Unisport, but after only a few weeks of use the sole began separating from the upper. I submitted a warranty claim with photos, and the process was straightforward and efficient.
The customer service team reviewed my claim quickly and approved a full refund without any hassle. Special thanks to Gustav for the professional and helpful support throughout the process.
It's reassuring to see a company stand behind its products and handle issues fairly. Overall, a very positive customer service experience, and I would not hesitate to shop with Unisport again.
June 10, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Gustav reached out and answered really…
Gustav reached out and answered really quickly, refunded my payment and I am very happy for his support.
June 9, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Refund
I got a refund in less than an hour, my problem was understood instantly. Thanks, I really appreciate your help! Thanks for Luiza!
June 9, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Effective support
The support and complaint handling was quick and effective by Luiza. Thanks for it.
June 9, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Quick support when it matters
I bought 2Norwegian Tshirts and I thought my twins wanted Haaland in both. I ordered. Early on the morning I figure out one of my sons wanted Ødegård! I am very pleased that Rasmus found my mail earlier enough to modify my order. He was quick and supportive! Now waiting for the items !!!
June 8, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Happy
I was helped by Luiza.
She answered my questions fast and found a good solution for my complain.
Thank you!
June 9, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Ordered a World Cup jersey with name…
Ordered a World Cup jersey with name and number, they said they can’t do it and just sent it blank. Shit company
June 9, 2026
Unprompted review
Fantastic service from Unisport
Fantastic service from Unisport. Rasmus was exceptionally helpful, knowledgeable, and responsive throughout my purchase. He ensured I found exactly what I needed, answered every question clearly, and made the entire experience smooth and enjoyable. Fast delivery and great communication. Highly recommend Unisport thanks to Rasmus and the team, truly outstanding.
June 4, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Really good
June 6, 2026
Unprompted review
Reply from Unisportstore.com
Hi!
Many thanks for your review of 5 stars!
We really appreciate the feedback - It means a lot to us, as we care about your experience more than anything.
Once again thanks for shopping with Unisport - we are ready to on the sidelines next time, you need help with your order. ⚽️🙌
Shipping Delays and Poor Communication
I’m disappointed with my experience. The website stated shipping would take 1–4 business days, which is why I placed my order for an upcoming race. However, my order was not shipped until about a week after it was placed. During that time, the tracking information only showed that a label had been created, which made it difficult to know when the package would actually be sent. While the item eventually shipped, the delay and lack of clear communication were frustrating. More accurate shipping estimates and proactive updates would greatly improve the customer experience.
May 26, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.