Unity Insurance Services Reviews 572

Helped our new organisation find competitive insurance to cover our needs.

Polite, positive action and clear guidance

Worked well with to help us support our Scout Group. Really focussed on making a difference.

Great customer service , made the job of sorting insurance a lot easier

The company was very helpful when we approached them for our insurance. All dealt with very quickly, agent very polite, suitable cover for what we needed.

Excellent service from the team to renew my Scout Hut Insurance. Thanks you to Natalie for her support.

Lucy was very patient with us as we instigated a comprehensive review of our insurance needs and added these perils to our policy.
Thanks to her fantastic customer service, we have better insurance cover.
9th Ash Scout Group

Great, personalised service - with just the right balance between formal process/governance and flexibility to find the right solution all round.

The process was extremely protracted and took a VERY long time just for the travel elements.
Things that we had in the policy last time we travelled have changed but only when we specifically questioned.
Still waiting on other information that was promised 2 weeks ago.
Still waiting (3 months later) for a separate equipment cover quotation again having had exactly the same thing 2 years ago and noone has even come back to me despite 4 follow up requests direct and indirect.

Great help to ensure that we had the right level of cover for our equipment. Service was fast, and the reminders are always useful. Thank you

Once again Unity, you have reminded us, scheduled us and satisfactorily full filled our Scout building/contents and PAME insurance for us.
Little fuss, little effort on our part and very helpful in the process.

Asked for a quote for a Scout ski trip. I asked some questions about what was covered, however agent could not answer them. I suggested they could refer to the insurance company, as it was obviously imperative we have the right level of cover. They declined to refer to insurer.

Very helpful and managed to get the Guide House insurance cheaper than the previous year

I had a couple of questions that Unity answered promptly & efficiently. The renewal was quite seamless.

I was sent the renewal quote 7 days before the actual renewal - and on the day that I was going on holiday for a week! I had to deal with this from my holiday, not really satisfactory. I was offered no postponement option (there was a suggestion that if I couldn't do it then they could delay the renewal for a week). I had no time / facility to research the quote to check that it was indeed the best value for money - I have a diary date to do so next year.......

Good renewal offer but needed more as increased our kit. New offer very reasonable and supplied quickly. I need to check Unity for my personal insurances now I've sorted out our Scouts

I was contacted in plenty of time to renew, but completely forgot to do so. I rang to explain and they talked me through completing online which was very helpful.
Kevin (Group Lead Volunteer)

From an initial approach, I asked some questions about our renewal. After 10 days of waiting I called to ask why, but was told the original correspondent was new to the job and somebody else would deal with the matter, with copy emails etc. sent etc. , etc.

The product is fine, but the admin needs improving. I got an initial renewal invitation on 1st November, and paid by BACS on 4th November. However, I then got reminders on both 24th and 27th November saying that payment was outstanding ... :-(. After submitting evidence showing the money leaving our bank account on 4th I eventually got acceptance that we had paid, and an apology blaming "system problems". From other reviews it would seem that I am not alone.

Received several emails asking for payment for renewal despite having already made payment. Sent responses to each email but the reminders kept coming. Once payment was confirmed there was no acknowledgment of the emails I had sent or the error had been made. Not good practice for good customer service.