Everything was fine until it wasn’t. They took our deposit and cut into our wall/door frame to inspect for the install, then left visible damage behind. Then went completely silent. At the 6-week mar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Be very careful and read EVERYTHING rather than just trusting the high pressure sales rep that visits you!!! One very attractive sales point, repeatedly articulated by the sales person who sold me... See more
Outstanding Customer Service and Professionalism from Jordan who installed the windows, to Jim who measured the windows and Kirk who sold us the windows. All around great service. It was nice... See more
Company replied
Installers Mike & Dan were great… professional and personable. Windows seem like good quality. I’ll follow up in 20 years. Not as thrilled with the office people. Made us postpone a doctors appointmen... See more
Company replied
Company details
Written by the company
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Contact info
24801 Rockside Rd, 44146, Bedford Heights, United States
- 8009845846
- support@universalwindowsdirect.com
- universalwindowsdirect.com
3.2
Average
382 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with my recent purchase of…
Very pleased with my recent purchase of replacement windows for my rental property.Very impressed with the quality of the workmanship and installation.Highly recommend them!
January 30, 2025
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
The installers were knowledgeable…
The installers were knowledgeable friendly courteous and kind they did a great job they took all trash with them left nothing behind I recommend them and this company to other people who are looking for quality Windows
January 28, 2025
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Excellent quality and excellent…
Excellent quality and excellent service. Very pleased with our new windows from Universal windows and the installers were also very professional and polite to work with. Highly recommend Universal Windows Direct.
December 31, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Excellent instalation of windows
Excellent instalation of windows. The gentleman called and informed us he would be a little late due to a trailer flat tire. He immediately began removal of old windows. He was efficient, the first window was in in no time. The larger pair went in just as fast. He sealed the inside of the windows first. Then worked on outside. They look amazing. Extremely happy with the windows. Will use them again. M. Huebner, Stoughton WI
December 13, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
I’m over the moon this journey to have…
I’m over the moon this journey to have my window replacement has been a smooth transition Katie is lovely in the office Josh arrived to fit my window and has just completed fantastic work he was very professional his workmanship is second to none amazing company thank you 😀
December 3, 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Susie. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! -SS
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Universal Windows direct Baltimore
Universal Windows direct Baltimore
The service promised (Window Install) was to be completed by 26 September 2024 and the service hasn't been completed/delivered. I was misquoted my window installation completion date and was not informed of a charge order, which delayed my window install for 2 months, per management. Don’t believe salesperson (Josh) is still with the company, because I asked for a return call from him to explain what was the issue with my delivery date. The return call never happened. Get all conversation agreed upon in writing and verified it's correctness. Do not rely on their contract to cover the verbal agreement made between you and the salesperson. As they will continue to reference their contract as their guide for all non deliveries, and any other issues that may occur. Universal windows will disregard the agreement that was stated between you and the salesperson, which I relied on the salesperson to note my concerns. That wasn't done and my explanation didn’t matter when talking with Universal Windows’ Management. My delievery date was very important to me because I was to be on Int’l travel the end of September 2024. Work/order hasn’t been completed yet (11 November 2024).
August 1, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SS
They took extra time and care to…
They took extra time and care to install the windows and we're very fast and efficient I'm happy with there service thanks lots!
November 9, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Great product & installer!!
Jesse was great to work with. He explained everything he did & was great with our dog. He cleaned up every scrap of debris. Except for the windows, you'd never know he was here. Thank you to Universal Windows for an exceptional product and an amazing installer!
November 6, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Changed my google review from a 5 to a…
Changed my google review from a 5 to a 1. They did not have all of the pieces they needed to finish the work. I figured another week all would be taken care of. Months later and multiple visits and still not complete. Tried to speak to someone that had some authority got nowhere. Had an individual call me from there to ask how satisfied I was, i let him now, quite friendly I might add, that I was very dissatisfied, and he hung up. They just don't care that a customer has to make arrangements to be here for them to finish work that never gets finished. I will never use this company again.
October 31, 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Dave. Thank you for making us aware of your experience with us. In an effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email customerservice@universalwindowsdirect.com with your contact information and we will be sure to reach out. - SS
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
quality work
This was an awesome experience.
The windows are amazing.
I will definitely use universal windows on my next project.
October 23, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Waiting another 8 weeks
I paid 2000 for a picture window waited 8 weeks and they show up with a window that was 12 inches wide instead of 8 feet. Now told it will be another 8 weeks. Wasted my time. Not happy. No confirmation they will order the right window this time.
October 22, 2024
Unprompted review
Reply from Universal Windows Direct
Hi Charles, thank you for the feedback and I apologize that we weren't able to complete your install as anticipated. After reviewing your account, I see you were able to connect with the warehouse manager and he is aware of the mismeasured window. They will get the service started as soon as possible, please look out for emails from us regarding the production timeline for the third window. Thanks for your patience! -SS
Crap quality install
Crap quality install. Wish I could attach photos. Truly horrible.
October 18, 2024
Unprompted review
Reply from Universal Windows Direct
Hi, At Universal Windows Direct of Milwaukee, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! -SS
Carlo Tomasi outstanding salesperson
I want to let y’all know that Carlo Tomasi, our UWD sales person was terrific. He explained everything about the company and the products. When I had any questions he answered them. He went above and beyond in making sure that we were satisfied. I appreciated the fact he didn’t just make the sale but followed through until they were installed and I was happy.
October 18, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Sales reps are way too pushy
Sales reps are way too pushy. I do not need them calling me once a month asking what improvements I need, trying to schedule a sales rep out for a quote and not taking no for an answer. I spent $15,000 to replace all my windows stop calling me and trying to get more money out of me. I will call when I’m ready. It’s so frustrating when a sales rep does not take no for an answer.
October 16, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SS
Waiting seven months for a broken window to be replaced, which is part of the warranty.
I had windows installed March 2024. A month later golf ball hit my window and broke it. I called the company as the warranty states that the window will be replaced free of charge. It is now October and I have not heard anything about the window every time I call it’s a same story. I can’t ever reach a supervisor and nobody ever calls me back. I’m not happy with the company. I would never recommend them. It’s very disrespectful of this company not to reach out to me all the times I was promised that a supervisor would return my call.
So I am now seven months on from when my window first got broken and I called the company. No one has any idea where my window is and no one is ever available to talk to. Do yourself a favor and don’t go with this company.
April 19, 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Sharon. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
Love the windows he done a wonderful job on install very quickly I would recommend him for any job I'm very very pleased and so is the wife
Love the window
October 9, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
The install was quick and the window…
The install was quick and the window looks great very pleased
September 3, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.