Unknown Seller Limited Reviews 89

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Unknown Seller was absolutely sensational through sourcing the process of sourcing my sensational Canada Goose coat. The coat is in immaculate condition. Perfectly as described by him self. Could not... See more

Rated 4 out of 5 stars

Ordered a Chilliwack Bomber. Good service, fast delivery and I’m 99% sure the coat is authentic. The reason I’ve given 4* is because the condition isn’t entirely as described. The coat I received was... See more

Rated 5 out of 5 stars

just received my coat and i bloody love it! it’s absolutely perfect and it’s EXACTLY what it said on the website. although very sceptical at first of the cheap prices, my suspicions were pushed aside... See more

Rated 5 out of 5 stars

How can I explain this? This guy is the most kindest seller I’ve ever met! Not only did he help me purchase my dream coat- a Canada goose macmillan- he did it for absolutely free and out of the kindne... See more

Company details

  1. Clothing Store
  2. e-Commerce Service
  3. Used Clothing Store
  4. Vintage Clothing Store

Written by the company

At Unknown Seller, we source new and second-hand designer attire to find you the best deals on 100% authentic items. Allowing you to buy with confidence knowing you're getting the best price on the best brands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

89 reviews

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Rated 3 out of 5 stars

Excellent item, poor packaging.

The coat itself was New as advertised and I'm very happy with it. The service however, left me baffled. The £750 coat was posted in a plastic bag which offered no protection (other than against water) for the coat. This is amateurish at best. I would advise packaging the items in a waterproof bag, and then placing in a box for protection. You will eventually have an expensive item arrive damaged due to lack of protective packaging and due to this Royal Mail won't pay out compensation. If the packaging is improved, this would be 5 star.

April 7, 2023
Rated 5 out of 5 stars

5 star customer service

5 star customer service. Sold my Canada goose jacket through them. Amazing communication right from start to finish, Extremely reliable and trustworthy service! Would 110% recommend them and I will be using them again!

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with ordering

Very happy with ordering from this company . Feedback and delivery time was immaculate. Over the moon with my purchase will definitely be buying again .

January 25, 2023
Unprompted review
Rated 4 out of 5 stars

Chilliwack Bomber

Ordered a Chilliwack Bomber. Good service, fast delivery and I’m 99% sure the coat is authentic. The reason I’ve given 4* is because the condition isn’t entirely as described. The coat I received was graded A, but has major signs of wear i.e. white marking around pockets/ sleeve line. I’m taking the coat to be dry cleaned so hopefully that resolves the issue, albeit at an additional cost.

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

Scammer don’t buy from him

Scammer don’t buy from him. I had to send my package back and he didn’t respond to me after he received it. Didn’t refund my money had to tell my bank about this person. Don’t buy from here unless you want problems, warning you now!

December 23, 2022
Unknown Seller Limited logo

Reply from Unknown Seller Limited

Hi,

Sorry to hear you were not satisfied with the refund process. We issued the refund in full in less than three days of receiving the return (We can evidence this with the shipping and refund information), which is way within the 14-day legal period. As I am sure you are aware refunds do not always go through instantly and refunds from retailers often take between 7-10 business days to be processed.

We emailed you 4 times between your initial inquiry for a refund and when the refund was issued, talking you through the process. Our apologies if this communication could be improved we will take this into consideration for the future!

Thanks for leaving feedback on how we can improve!

Rated 5 out of 5 stars

Great buy, highly recommend

Great communication, perfect description, everything came boxed so well! Bag for the coat, receipt and the coat is perfect! So very happy. Best Xmas present to myself ever! Highly recommend.

December 7, 2022
Rated 5 out of 5 stars

5 Star seller for sure!

5 Star seller for sure, arrived just 2 days after order. A1 Condition , A1 Seller. Only place I get second hand clothing from!

December 7, 2022
Unprompted review
Rated 1 out of 5 stars

Would not recommend

Would not recommend. Bought a coat from this business and changed my mind and had returned it only for the seller to have gave an incorrect returns address and refused to issue a refund and they refused to take liability here

November 21, 2022
Unprompted review
Unknown Seller Limited logo

Reply from Unknown Seller Limited

Hi,

Sorry this package didn't make it to us and got sent to the national distribution centre. As we have discussed, Royal mail and Klarna have both confirmed that the liability lies with you in this instance, as you did not provide a return address or insure the parcel for its value as we recommended.

As the return never arrived to us we are unable to refund this item.


Rated 5 out of 5 stars

5* service

Top tier service from them customer or not, I’m in the process of purchasing a new coat and I asked them to check a few coats for me and they helped and asked for nothing in return.

November 6, 2022
Unprompted review
Rated 5 out of 5 stars

10/10

Very nice customer service. I asked if they could help me authenticate my Canada goose and they helped me out and were very polite. 10/10.

October 2, 2022
Unprompted review
Rated 5 out of 5 stars

Worth it!!

The customer service was brilliant. The coat looks brand new and is in such good condition. A way better option than paying full price ☺️

January 13, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Would never have known the jacket was used, looks brand new - really great value. Delivered on time and really friendly customer service. Definitely recommend!

January 12, 2022
Unprompted review

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