Unlimited Vacation Club Reviews 

They sold me a $750 certificate for a future vacation. They lied and told me I had 18 months to take a vacation. When I called to book they said my certificate is expired. A TOTAL SCAM!!!

A SCAM! High pressure sales tactics that are misleading about the benefits that you will receive. I spent so much money and will never reach a break even point. I was informed by customer service today that my free Premier nights are considered an incentive and are not guaranteed at the rate they were when I signed the contract. What I thought was going to be 7 free nights is now going to be 2 for 1 so I’ll only get 3.5 nights. NEVER should anyone buy into a vacation club.

Straight up told sales person that I wasnt buying a membership but if they had a vacation pacakge that would cover our trip to tokyo that we had planned later in the year we would consider it. Spoiler alert...they have 0 properties in tokyo. After many phone calls, different things told to me by different representatives, managers avoiding me a non existent quality control number.....i opened a dispute with my cc company. As it stands it just looks like we r out 6k. do not give these ppl ur money

Misleading, Overpriced, and Unusable Membership – Buyer Beware

We purchased a UVC membership in early 2024 after being promised exclusive discounts, $500 flight credits, VIP nights, and premium service. In reality, none of these benefits are delivered as described:

The flight credits are worthless — their “partner” charges inflated fares and has very limited airport options, so the $500 doesn’t even begin to offset the higher costs.

Promised discounts don’t exist — public travel sites like Expedia or Booking.com often show the same or cheaper prices than UVC’s “member rates.”

VIP nights and perks are nearly impossible to use due to blackout dates and restrictions.

We even had to pay an extra fee for adjoining rooms on our first trip, something that should have been included or disclosed upfront.

We spent $25,000+ in good faith and after months of trying to make the membership work, it’s clear this was misrepresentation and deceptive sales. When we complained, UVC offered no refund and only deflected, insisting the contract terms were clear.

This program is predatory. I would strongly warn others not to fall into the same trap we did. We are now filing disputes and complaints with the FTC, CFPB, BBB, and PROFECO.

The hotels are beautiful but the packages are not worth it. They mislead us when we purchased. We advised that we want to be able to do all inclusive with flight and hotel included with departure from Toronto. They advised that we just had to call in and they would book everything and that there are flights from Toronto Canada. Guess what there are no flights from Canada so they lied for a sale. When I complained they said they couldn’t do anything about it. The cost of booking hotel only and US conversion to Canadian is the same price that I paid for all inclusive flight and hotel together.

Don't do it, its lies after lies

I wish I had never signed up for this program. My recent stay at Secrets Puerto Vallarta was a disaster from start to finish, and the response from the company was essentially, “Oh well.”

I had booked a ground-level room and received confirmation. Upon arrival, I was told they didn’t have to honor that reservation because “no rooms are guaranteed.” If that’s the case, why even bother letting guests choose a room?

I also wasn’t informed that the main pool was under renovation. Every morning at 6 AM, we were woken up by loud jackhammering. Dust filled the air, landing on our drinks, food, and all over us — making it unpleasant and unhealthy to breathe. This was not the relaxing vacation we paid for.

When I wrote a detailed email outlining these issues, the “compensation” offered was a free night — but only at this same resort, which I will never return to. They insisted only the specific resort could offer further compensation, even though I pay UVC to book at any Secrets location. This makes absolutely no sense and feels like a scam.

Between the misleading booking process, the lack of transparency about major renovations, and the complete disregard for guest satisfaction, I cannot recommend Secrets Puerto Vallarta or UVC to anyone.

In an attempt to commemorate our anniversary, my family and I chose to stay at Breathless Punta Cana. However, our experience was far from satisfactory, leading us to make a decision to change hotels. We relocated to Secrets, which is situated adjacent to Breathless. The culinary offerings and beverages at Breathless were of exceptionally poor quality, to the extent that I would not even consume them myself. Furthermore, the unprofessionalism and dishonesty exhibited by the staff were appalling. The UVC workers were equally unbelievable in their behavior. Despite our efforts to obtain a refund, the hotel has consistently denied our request. Two UVC employees have assured us that we will receive our money back and the nights we were not able to use. Unfortunately, our ordeal has persisted since July 3rd.

High pressure sales tactics - pushing for any level of money possible promising a free stay that we never received.
Fear mongering "if you stop or cancel your membership, you can not be a member ever again".
Lies - we did not save money by being a member.
Criminal acts - I was offered an extension on my free week stay because we suffered a devasting hurricane losing everything we own but when I called back to book they claimed it was not extended and the person who approved it suddenly did not work there anymore.

There was no issue until I tried to cancel and was put through a 3 month game of back and forth. At that time I called into Hyatt corporate to try and get some assistance. Never ever sign with this company.

I had a been a long time member, paid for my membership in full years ago - but not having used them I decided not to renew the contract. I have sent numerous emails, spoke to at least (4) customer service reps telling them that I cancelled - and today I get an email saying I need to sign a cancel agreement and they want to charge me a renewal fee. Stay away from this company - worst than a time share

There should be a zero star rating! Nothing but lies, please don't fall for this scam. They promise you the world free this and that until you try and book and nothing exists! Shame on all the organizations involved in taking people's money and how they are still allowed to operate.

I’ve had nothing but frustration with this timeshare company. I’ve been trying to cancel my agreement, but they seem to be ignoring me completely. I’ve reached out multiple times, but they just won’t communicate with me. I don’t know if this is intentional or just poor customer service, but it’s incredibly frustrating.

If you value clear communication and good service, I’d strongly advise against getting involved with this company. It feels like once they have your money, they stop caring. Don’t make the same mistake I did.

One year ago I became a member, $15,000 later I try to plan a vacation and Expedia was cheaper. Same hotel,6 nights all inclusive. If you're a workingman like myself, stay far away from this ripe-off. they are professional con artist.
Never ever I will book an other vacation with the HYATT HOTEL. Criminals at it's best

DO NOT JOIN! And especially don’t use the unlimited sharing feature. Yes, your friends get your rate but they have to sit through a two hour presentation and are given nothing in discounts. Even when you request compensation, they do not give them squat. You get a free night. that’s a shitty way to treat your friends. They even told them that they would have to Pay $400 if they didn’t go to the presentation. What? Makes no difference if you complain. It’s not happening. We will
NEVER refer another couple to UVC. SO DISAPPOINTING.
AND there is music nonstop to keep you from relaxing or taking a nap!

right after we came back from trip and where we became a member, we tried to call and use the membership after being on phone for hours zero results. their offers are chosen by them and not members, they want you to go where they prefer not member. And good lock to get in touch for cancelling. I can not say enough to encourage people to stay away from this very well and perfectly organized scam. Their people are so well trained in deceiving.

SCAM, run away!

Scammers!
This company is not legit. If approached at airport to buy excursions run away. If possible would give 0 stars

TOTAL SCAM
They have it all figured out how to get your money and then say things like oh - that feature expired. Even though is says right on the details of the contract on the web page - All years included.
Yes - i have been trying with membership services - same scam

DON'T FALL FOR THE SCAM - AVOID EVEN MEETING WITH THEM- AT ALL COSTS.

Been a member for 9 years, silver status. DO NOT BUY THEIR MEMBERSHIP - it is a money pit and you will be trapped in their contract and pay yearly fees that keep increasing year over year. Their customer service sucks, they lie and are dishonest in every way regarding how "Premier Nights" work, since they tell you they never expire and they do - i found out the hard way when I went to book a nice vacation and they didn't exist anymore. Called Customer Service and they said they can't bring them back. No warning, email or update regarding their expiration - you can only find out if you have them or not by choosing them as a booking option. No information about them in your account or anything. DO NOT RECOMMEND. DO NOT BUY. THEY ARE DISHONEST, LIARS WHO STEAL FROM YOU AT ANY CHANCE THEY CAN. I got conned and don't want others to fall into the same trap. F these guys and their deceit.