Customer service is great, response by email usually within the same day. I was having some technical issues with the payment being allocated to my order and was refunded twice, spoke with the custome... See more
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I placed an order to get my old iPhone X unlocked for one of my kids on Monday afternoon, and I am writing this on Wednesday afternoon, with the phone having been unlocked this morning! The whole pr... See more
I have just used unlock.zone again to unlock my daughter iPhone and once again the unlock worked just fine. Before I found this company I tried two other websites offering an unlocking service and... See more
I checked out many services to unlock my phone but Unlock.Zone had the most competitive prices, fastest delivery times and importantly, are a registered business (in the UK, so pretty trustworth... See more
Company details
Information provided by various external sources
Unlock Phone by IMEI • Permanent Mobile Phone Unlocking Service • Unlock Cell Phone Remotely • Instant Phone Unlock Codes • 30% Discount Available.
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- support@unlock.zone
- unlock.zone
Customer service is great
Customer service is great, response by email usually within the same day. I was having some technical issues with the payment being allocated to my order and was refunded twice, spoke with the customer team who manually created the unlock order for me.
January 16, 2021
Unprompted review
Wonderful service
I tried many services to unlock my phone and nothing worked but this website helped me and it was pretty fast, I was a little unhappy because it said it would take 3 days but as soon as I paid I received the instructions and now my phone is finally unlocked
December 27, 2020
Unprompted review
Paid to get my iPhone SE unlocked and…
Paid to get my iPhone SE unlocked and intially there was an issue. However, I contacted their support team and my phone was unlocked the following day.
Very happy with the service and the customer support worked well.
November 11, 2020
Unprompted review
Extremely Fast Service
I placed an order to get my old iPhone X unlocked for one of my kids on Monday afternoon, and I am writing this on Wednesday afternoon, with the phone having been unlocked this morning! The whole process took just over 24 hours and my daughter couldn't be happier.
Super speedy service, highly recommended.
October 14, 2020
Unprompted review
Unlocked!
Samsung Galaxy S20 unlocked and working.
Happy customer, thanks.
July 16, 2020
Unprompted review
It was great berry fast and eazy to…
It was great berry fast and eazy to inlock
March 31, 2020
Unprompted review
Good thing
Good thing. The code is working, so, at last, phone I working too. I'm satisfied. Thank you.
January 24, 2020
Unprompted review
Con jobs, avoid it all cost
Waste of money and time , spent AUD 67.00 for nothing , iPhone still locked to Australian network only, spin me around paying here and there still not working, they refused to refund ! Very rude
September 10, 2019
Unprompted review
Reply from Unlock.Zone™
Unfortunately Mr Van Le incorrectly submitted a request to unlock an iPhone Xs Max from the Vinaphone network in Vietman. However the IMEI number he provided (357288097259303) was for a handset locked to an Australian carrier.
As we operate as an intermediary, we are charged by our suppliers to process every order submitted for processing, regardless of the accuracy of the details submitted. Additionally, as our system is fully automated, orders will be processed using the details provided by the customer, and it is therefore the customers responsibility to ensure the details they provide are accurate.
This is clearly stated in our Terms of Service (a link to which can be found in the footer of every page on our website, and for convenience, may also be viewed here: https://unlock.zone/tos/) and we are unable to provide refunds under such circumstances.
Additionally a customer is required to check a box to confirm they have read and agreed to these Terms of Service prior to checkout. It is not possible to complete an order without being prompted to ensure the details provided are correct and the TOS have been read and agreed to.
It is unfortunate that Mr Van Le handset was not unlocked in this instance because it was incorrectly submitted for processing to a service provider that it was not locked to. There is very little we can do under such circumstances as we are still charged to process the order by our service provider, regardless of the outcome of the process.
Regards
The Unlock.Zone Team
Surprised but happy
Surprised but happy
My hubby gave me his old Samsung 9 but when I tired it out on Virgin it didn't work. Bob (my husband) called O2 and they said the phone was locked. He tried to get it unlocked, but as he bought it from an ex-colleague second hand, they wouldn't do it, the buggers!
So we tried to find another way and am happy to report that this company did it for us. We were a bit reluctant at first, as they had nothing to do with O2 but said they could do it.
True to their word they did unlock it. It did take a bit of time, about 2 weeks, but I can now use it with Virgin and didn't have to change my number, so am grateful we found them.
April 16, 2019
Unprompted review
Unlocked iPhone 5 from AT&T - U.S.A.
They are one of the quickest unlocking companies I have used and their customer service is very good.
April 4, 2019
Unprompted review
prompt and professional service
I'm going to try this again as it seems my first review was removed, but trustpilot didn't explain why?
Simple and easy directions, prompt and professional service received from unlock zone.
April 2, 2019
Unprompted review
Did what they said.
My daughter wanted a new iPhone, which I couldn't afford, but was able to buy the phone she wanted second hand on eBay. Unfortunately, and much to my daughters disappointment, she couldn't use it because it was lock to a different network. I tried to get EE to unlock it, but they refused to help me. I really wasn't impressed and thought this would turn out as an expensive mistake.
Anyway, a girl at work told me she had the same problem but had successfully got her phone unlocked using this company.
I had nothing to loose so gave them a go. I am happy to say that did unlock it and my daughter is now really happy with her "new" iPhone.
Thank you for your help, great customer support and obviously thank you for unlocking the phone. 5 Stars.
March 25, 2019
Unprompted review
By far the best unlocking experience on the market!
I ordered on 16th of March and I received the product on the 20th March, so just 4 days.
All I needed was to restart my iPhone XS with a new SIM installed, opened iTunes and then, BAM - all done! I can now use the other network provider on my phone. As easy as that.
The customer service is also excellent. It didn't take more than a day for them reply on my queries. All of my questions were answered and they even updated the order status via mail.
My experience would be difficult to beat, this is a professional and legitimate service.
March 20, 2019
Unprompted review
Don’t trust anyone else
Don’t trust anyone else, this company is upfront with all costs no hidden fee’s like most other unlock sites. Very speedy service was only a few days and my Xs max was unlocked.
Thank you very much keep up the good work.
January 14, 2019
Unprompted review
The Best! Fast Service Easy payment
Sent them all the information and in about 15 to 25 minutes my iPad was unlocked! Simple, Easy and reasonable price! I will recommend this company to everyone. Fast, fast sameday!! Thanks Unlock Zone!!
December 9, 2018
Unprompted review
iPhone still locked.
The support system is helping me to solve the problem I had.
October 17, 2018
Unprompted review
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