Unlocking Smart Reviews 

58
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Thanks for your honesty. I requested a phone unlocked and although you failed to get the unlock code, you provided the refund. I will try you again in the future.

Company replied

Rated 4 out of 5 stars

The unlocking took longer than expected but it was a holiday weekend ,it took from Friday until the following Tuesday. But it was only £2.58 to unlock an HTC phone on O2 network so good value and can... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant. New iPhone was unlocked after one working day - after 5 different people at my ‘old’ network told me it couldn’t be done! Their communication is excellent, they respond really fa... See more

Company replied

Rated 5 out of 5 stars

Really impressed with this company. After trawling through the internet trying to find a legitimate company to unlock my phone with no additional costs I found this company by pure chance. Paid £15.99... See more

Company replied

Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Internet Service Provider

Information provided by various external sources

UnlockingSmart offer mobile phone unlocking services for a vast range of mobile manufacturers. Discover our smart phone codes and the ways to unlock your mobile phone. You can trust us to solve your mobile phone unlocking issues and provide you with phone unlock codes, ensuring that the service you receive runs as smoothly as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

58 reviews

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4.7

All reviews

(58)

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Rated 5 out of 5 stars

Not only the cheapest unlocking service…

Not only the cheapest unlocking service I could find but so easy to use.
I was able to track my orders progress and when the unlock was completed I was sent email confirmation.
Quick, secure and totally professional, nothing but praise and would recommend the service to anyone

February 21, 2021
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

Rated 5 out of 5 stars

Excellent professionals!

I had a problem with my phone which had a lock on EE. EE told me they couldn't unlock this kind of device and that it couldn't be done. I did a research on the internet and thank God I found the Unlocking Smart website. It was the first time I used such a service and I did not know if I would be cheated, but it turned out that the company is reliable and the fact that the service was fast, I was kept informed about the status of my order from the very beginning. All information was provided fairly and clearly, and I would add that English is not my first language. However, I had no problems with understanding everything. So when I received the code I needed following the instructions of Unlocking Smart experts, I entered it and the phone was immediately unlocked! The price of this service was small compared to other sites of this type. Nobody asked me to set up an account or anything like that. I will recommend these professionals to anyone who has a similar problem. Brilliant! 5 STARS

February 21, 2021
Unprompted review
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Thank you for your review and custom.

Rated 5 out of 5 stars

Great service and great price I looked…

Great service and great price I looked around and everyone else wanted £23+ bargain at 8.50 if I ever need another phone unlocked I be coming straight back here

February 11, 2021
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

Rated 4 out of 5 stars

Good Customer Service

I didn't get my unlock code within the 3 working days they originally estimated but when I queried it on the fourth day (a Saturday), they replied on the same day confirming it was still in process so should be complete by early next week. In fact I had an email with the unlock code and comprehensive instructions on what to do with it an hour later.

A really good service with a rapid response to customer enquiries that works weekends as well.

February 7, 2021
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

Rated 5 out of 5 stars

S7 Unlocked

I asked Unlocking Smart for the cheapest service to unlock my S7 from Vodafone. I did try the service which they said does not always find the code. Sadly it did not find the code after 3 days. They refunded me but did recommend the 24 hour service which was double the price and that did find the right code and also found it same day. If I had known I would have used it first but it was worth trying cheaper price first. I entered the code as instructions said and now working on O2 also so it is unlocked. I would recommend the service and the times advertised was as stated so all was honest. I would be happy to use them again.

February 6, 2021
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

Rated 1 out of 5 stars

Scam !

Having read the reviews on this site I placed an order for an unlock code with this company. I paid but received no communication from the company at all. After over a day I checked their website where a code had been posted without any notification. That code did not work. I entered it several times on the unlock password screen (I am not unfamiliar with this process). Each time I was informed that the code was invalid.
I contacted the site operators who refused to help or give a refund.
Or rather they would not give a refund unless I prepared a video of me entering the code and the resulting messages.Obviously nobody is going to spend hours doing that, setting up an account on YouTube and then uploading personal details just to reclaim their unlock fee.
I seriously doubt the veracity of some of the other comments on this site and I strongly recommend that you avoiding dealing with these people. There are other honest traders out there. I have lost my money and received nothing.

Update 3 Feb 2021
In the light of the wholy untruthful response posted by the company I need to add the following:
1) Yes, I have now had a (grudging) refund from the company but only after posting this review. The refund was accompanied by a demand that I delete my post in return.
2) The password required was NOT a phone owner security lock. It was for the start up screen labeled quite clearly ‘Sim network unlock pin’. Unlockingsmart have no way of "knowing" anything else.
3) The wholly false allegation that the phone is lost or stolen is a blatant lie. I have checked with my local police force and they confirm that. It continues to work well with the original sim card.
I trust that everyone can now see the pointlessly aggressive and dishonest practices of this company.
Please bear in mind that all I wanted to do was report a non functioning code on the assumption that there was an error with it. THEY chose to turn it into a fight to retain £2.95. Even then I told them that if then really needed this small sum then they had my sympathy and they were welcome keep it. I posted here as a warning of the appalling customer service I received, which surely is what Trustpilot is all about. You have plenty of choice, use unlockingsmart at your own risk.

Update 3 Feb 2021 pm
Regarding further comments:
1) The refund was ONLY made after I had posted my review here and in the expectation that I would delete the critical post.
2) The phone is now showing as blacklisted. Strangely that wasn't the case when I checked it last Thursday on imeipro while it was working quite normally. It has only become blacklisted in the last few days which can only be done by someone with the imei number. Very strange. (If you want to argue the truth of the matter with the police I can give you the incident report number).
3) I'm sure readers here will understand that a fly by night company, apparently registered at an accomodation address, should not, and can not, have knowledge of my phone's history and has no basis for these defamatory statements.
They constantly fail to appreciate that my complaint all along was not so much that they were reluctant to refund my money but about their grossly ill mannered and aggressive replies to a simple notification that the code supplied did not work. A simple "sorry, try this code instead" would have been a quite reasonable response at that point. Why would an honest upright company behave this way? I'm sure that their responses here are doing a far better job than I ever could to prove my point.

January 28, 2021
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Reply from Unlocking Smart

Thank you for validating your order ID we have now found your order. We have investigated and found that your HTC 10 device was asking for a password. A password is set by the phone owner as a security feature to access the device. Unfortunately, the reason that the network unlock code was invalid is because it is not what is required. If the device required, an unlocking code it would have specifically displayed the message ‘Sim network unlock pin’. Your phone instead was requesting a password which is set by the device owner which is why the network code was invalid. We have also further checked and can see that the device is reported as lost or stolen. This means that if you had successfully unlocked the device it would still not be able to be used. It is fair to say that trying to access this device could be categorised as illegal activity. You are effectively trying to break into a device that is lost or stolen. As this is the case, we cannot base your review as being based on a genuine experience with us. After checking with the team, we can see that they had issued you with a full refund due to your claim that the code had not worked. They advised that they had asked you to provide evidence of what was wrong such as, a video to help remedy the issue and to see what was wrong. You declined as you believed that to be an unreasonable request. As a refund has been given to you there is nothing further that could be done to satisfy this issue or improve the situation.

Update 3 Feb 2021
We appreciate that you have acknowledged the team refunded you in full due to your claim the code did not work. We maintain the viewpoint that the code did not work due to the security restriction on the phone. We make this assertion because despite your claim a local police official gave your phone the all clear. In fact, the device serial IMEI number remains fully blacklisted so we would find it doubtful that a Police official could have overlooked that fact. The recorded reason is because the device is either Lost or Stolen. As this is the case it would mean that it would not be possible for it to be successfully working with full signal. The blacklist would prevent it from being used on any carrier network. If it were not a violation, we would be happy to post evidence to validate our claims here on this review. In any case we do not consider this to be a genuine review of our service as the device is in fact on the blacklist register. We consider any attempt trying to unlock it to be considered as participating in illegal activity.

Rated 5 out of 5 stars

Absolutely brilliant, highly recommended.

Absolutely brilliant. New iPhone was unlocked after one working day - after 5 different people at my ‘old’ network told me it couldn’t be done! Their communication is excellent, they respond really fast to email queries, they know what they are doing, and they charge a much more reasonable price than some other companies out there. They list their prices very clearly on their website, no nasty surprises after paying an initial fee. I’m very impressed, and will definitely use them again if I need to unlock another phone.

November 2, 2020
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

Rated 5 out of 5 stars

Excellent service

Excellent service. Phone was unlocked with in 24 hours. I will recommend to others.

September 10, 2020
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

Rated 5 out of 5 stars

Excellent service. I have used this co times in…

I have used this company three times in the last couple of weeks. On all three occasions the service was exceptional. On the two instances that I required phones unlocking the job was completed well within the stated time frame and without hassle. I certainly have no hesitation in giving them a 5* rating and they will be my first choice in the future.

August 8, 2020
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

Rated 5 out of 5 stars

I looked everywhere for a trustworthy…

I looked everywhere for a trustworthy company and these guys are the genuine article. Thanks guys for a great service. I had an iPhone X and chose the slow service, it took 5 was which they said it might but you can pay extra for a faster service.

August 5, 2020
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

Rated 5 out of 5 stars

Great company

Great company, I've used them a couple of times to unlock phones and 2 out of 3 times it worked, the 3rd time it failed but they informed me quickly and refunded me straight away. No messing about.

July 1, 2020
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

Rated 5 out of 5 stars

Fast and efficient

Received the unlock codes within 24 hours of placing the order. Very happy with the fast and efficient service!

June 16, 2020
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

Rated 5 out of 5 stars

I had my iphone 11 pro unlocked and…

I had my iphone 11 pro unlocked and i’am very pleased with their service and communication they very professional in their work and always reply to your emails very quick this was my first time experience and in future will be using them again I would recommend them very genuine polite service thank you.

May 19, 2020
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

Rated 5 out of 5 stars

Great service

Great service. Under £5 and delivered almost immediately!

May 2, 2020
Unprompted review
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Reply from Unlocking Smart

Thanks for your review and your custom.

Rated 5 out of 5 stars

Really impressed with this company

Really impressed with this company. After trawling through the internet trying to find a legitimate company to unlock my phone with no additional costs I found this company by pure chance. Paid £15.99 to unlock a Sony Xperia. Little over 24 hours after paying I received a code via e-mail which worked instantly. Well impressed.

May 1, 2020
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and your custom.

Rated 5 out of 5 stars

Won’t disappoint, great company!

Undoubtedly the best experience I had. I wanted to unlock my iPhone 11 Pro Max locked to Vodafone UK. They had a very reasonable price, while other companies were quoting me ridiculous prices nearing £100. After placing my order it took a while for it to process but I could not fault this company at all, finalising the unlock through iTunes was a stemless experience as they gave me easy step by step instructions and I had no problems with them at all.

March 26, 2020
Unprompted review
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Reply from Unlocking Smart

Thank you for your review and custom.

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