The dress is beautiful and the shipping timeline is accurate. The only issue was the delivery tracking on the Shop app showed that my dress was being delivered in the wrong state. I had to contact GOF... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience. Will purchase more in the future. Shipping was faster than expected for a package coming from China. Items are high quality and just as pictured. Plus, the sizing was accurate, wh... See more
Company replied
I ordered a dress that was US size XL, which requires custom ordering. Throughout the process communication from the store was great. Operations were closed over a holiday, and while that was no fault... See more
Company replied
Truly Original Ideas ! Very beautiful ! Everyone is charmed when I wear the accessories from your brand . The clothes as well are extremely interesting ! All the components find each other in grace... See more
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Company details
Written by the company
Unlogical Poem is an independent fashion designer brand designed by Timmy tian, (also chief editor and co-founder of the conceptual fashion lifestyle magazine- Little thing Magazine), a graduate from Sichuan Art Institute fashion design major. We are an original womenswear design clothing brand, Unlogical Poem.The brand was founded in 2015.The company mainly focuses on women's wear, but it also offers accessories, bags and other fashion items.
Contact info
Shenzhen, China
- service@unlogicalpoem.com
- unlogicalpoem.store
4.3
Excellent
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Haven’t received my 200 euros item
June 4, 2023
Reply from unlogicalpoem.store
Dear Customer, I am sorry that you have not received your goods so far.
I checked the logistics information just now. It shows that the package is in transit. I have sent more information to your Gmail. It takes a long time for international transportation, please be patient and feel free to contact us at unlogicalpoem@gmail.com if you have any questions. Thank you for your understanding :)
Reply from unlogicalpoem.store
Hope our product will bring more adorable to your home 😍
Absolutely adorable and high quality
Absolutely adorable and high quality. Everything I have ever ordered has been perfection.
May 19, 2023
Reply from unlogicalpoem.store
Thank you💓
The problem with Schrodinger's cat
I ordered the beautiful bag with 'Schrodinger's cat'. There were some difficulties with the shipment and the package got lost on its way to me. Only the seller was able to get a refund for the lost article. But first the team of Unlogical Poem didn't believe me at all and then they were very inactive. I'm very disappointed of this service and would never buy here anything for a second time! :(
April 16, 2023
Reply from unlogicalpoem.store
Hi, we apologize again for the inconvenience. But please understand that we must abide by the rules of dealing with problems; at the same time, please believe me, we have been actively communicating with the logistics company but have not received a clear answer from it: ( In order to avoid delaying more of your time, we have refunded you. Please check your balance later.
Finally, thank you for sharing your thoughts with us, we will make corrections to provide better service.
I love everything Unlogical Poem sells
I love everything Unlogical Poem sells. I wish I could afford to buy all the creations!
April 28, 2023
Reply from unlogicalpoem.store
Thank you 💓
Reply from unlogicalpoem.store
😘
super service and quality
Super friendly communication, beautiful dress and vest , the quality exceeded my expectations! ♥️
April 25, 2023
Reply from unlogicalpoem.store
Thank you so much 💓
Shipping was fast and reliable
Shipping was fast and reliable! The bag looks beautiful and is so lovely, I’m obsessed with it
April 17, 2023
Reply from unlogicalpoem.store
Thank you so much 💓
Great high quality products
Great high quality products. Worth the price. Will buy again
April 16, 2023
Reply from unlogicalpoem.store
Looking forward to your next purchase, thank you so much ❤️
Reply from unlogicalpoem.store
Thank you so much ❤️
High Quality! Good vibes!
Bought easily one of the prettiest purses I’ve ever owned from them! The fabric was high quality, and the embroidery was detailed and well put together. I don’t have any fear of it falling apart. All their designs are so beautiful and smart. Big Florence and the Machine and Alice in Wonderland vibes from Unlogical Poem’s collection!
April 17, 2023
Reply from unlogicalpoem.store
Thank you for your liking:) It's our honor!
Beautiful High Quality Bag
I’ve wanted to order from UP for a long time and finally ordered the velvet circle bag for my birthday. Shipping was WAY faster than I was expecting and the quality of the bag was just beautiful. I was/am really impressed and would definitely order again.
March 20, 2023
Reply from unlogicalpoem.store
Hope Unlogical Poem will have more memories with you :)
Great all around
Easy shopping, beautiful products and high quality!
They even left a little gift in the packaging. I am super happy. For sure will shop again!
March 26, 2023
Reply from unlogicalpoem.store
Thank you❤️
amazing
amazing! i love the piece i purchased and get so many compliments on it. i tuck the skirt in and feel very princely and sapphic wearing it 🫀
March 16, 2023
Reply from unlogicalpoem.store
Thank you so much❤️
Never received my order
March 23, 2023
Reply from unlogicalpoem.store
Dear Customer, I checked your package and it was delivered on April 6th. We have sent you the specific logistics information by Gmail. If you have any questions, please communicate with us by email, thank you :)
Velvet bunny dress
Love the dress, it’s my second time purchasing from y’all and I’m definitely purchasing from y’all again in the future!
March 16, 2023
Reply from unlogicalpoem.store
Thank you so much ❤️
Superb quality. Outstanding!
Superb quality, lovely design, and such a posh piece overall. I feel like royalty when I wear this frock! So delighted, and well worth the price.
March 16, 2023
Reply from unlogicalpoem.store
Thank you! Hope to see the beautiful photos of you wearing Unlogical Poem on instagram ❤️
Wardrobe must have!
Quality unbelievable. Detail is perfection. This is beautiful and so fun. I got compliments all day long when I wore it for the first time. Definitely a conversation piece 🫶🏻
March 14, 2023
Reply from unlogicalpoem.store
Hi, thank you:) Hope the Unlogical Poem will bring you more wonderful moments!
Beautiful product, nicely made.
Love the bulldog bag! Quality is nice, beautiful colors.
February 21, 2023
Reply from unlogicalpoem.store
Thank you❤️
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