Unmanned Tech Reviews 

809
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how exceptionally quickly their orders arrive, often receiving hobby components and batteries the very next day without any trouble. People also appreciate the competitive pricing, helpful staff members, and the wide selection of hard-to-find stock available on the website. The support team is always described as very friendly and helpful when orders need quick adjustments before dispatch. Some reviewers were not happy with unexpected customs delays and receiving faulty items that lacked proper resolution. A few people experienced frustrating holdups with shipments, getting stuck in customs and facing unexpected carrier fees.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast... See more

Product

Customers had positive experiences with product, noting that parts and gear arrive quickly and in excellent... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast delivery times, excellent... See more

Price

Clients share positive opinions on price, highlighting that costs are much better than anywhere else and... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a year of FPV, UMT has always been my go-to to buy my FPV gear, every order has come within two days of clicking check out. Once I even forgot my radio batteries and ordered them late at night a... See more

Company replied

Rated 5 out of 5 stars

Buying drone components online can feel like rolling dice with the shipping gods. But dealing with Diane at Unmanned Tech was the rare experience where everything actually got sorted, quickl... See more

Company replied

Rated 5 out of 5 stars

Recently returning to the hobby of FPV quads, Unmanned Tech have been my go-to supplier (I would rather not admit to my self or anyone else the amount of orders I’ve put in over the past few weeks!... See more

Rated 5 out of 5 stars

Great company to use if you're getting started. They spend the time to try and make sure you're getting the right stuff, and have a good order hold system; for those times you order the wrong stuf... See more

Company replied


Company details

  1. Model Shop
  2. Aeromodel Shop
  3. Electronic Parts Supplier
  4. Electronics Store
  5. Hobby Store

Written by the company

Unmanned Tech is a UK-based specialist retailer for FPV drones, drone parts, and Maker / IoT electronics, serving customers across the UK and Europe and worldwide. We’re run by engineers and FPV pilots who actually use the products we sell which immediately puts us ahead of most drone shops that have never powered up a flight controller. We stock a wide range of FPV components including frames, flight controllers, ESCs, motors, VTXs, receivers, batteries, and accessories, alongside Maker and IoT electronics for prototyping, robotics, automation, and embedded projects. Whether you’re building your first quad, maintaining a fleet, or sourcing components for a commercial or research project, we can help, without guessing. Support is handled in-house by humans, assisted by AI ( because typing the same setup steps 400 times a week is how enthusiasm dies). First-line support focuses on fast, clear help and getting the right info from you; anything properly technical is escalated to someone who builds and flies drones for real. No outsourcing, no overseas call centres, and no copy-paste nonsense… unless the correct fix really is “turn it off and on again. We also support a large FPV and drone community through DroneTrest and our Discord, where pilots and makers share builds, fixes, and the occasional hard-earned lesson. From pre-sales questions to post-purchase troubleshooting, our goal is simple: get you the right parts, solve problems quickly, and get you flying with confidence. FAQ: Are you actually UK-based? Yes. We’re a UK company, ship from the UK where stated, and handle support in-house. No mystery warehouses. No vanishing after checkout. Do you only sell to hobbyists? No. We support hobbyists, educators, researchers, and commercial customers, including B2B orders and technical projects. What if something goes wrong with my order? We deal with it. Mistakes happen in any business the difference is we don’t hide from them, deflect blame, or pretend couriers are mythical creatures beyond human control. Why aren’t your prices the cheapest online? Because we answer emails, test products, stock spares, and provide support after you’ve paid. Ultra-cheap sellers usually stop caring at checkout.


Contact info

4.8

Excellent

TrustScore 5 out of 5

809 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(809)

94 reviews in the last 12 months

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Rated 1 out of 5 stars

Ignoring emails isn’t the answer

It’s all good when ordering and receiving your order. They’re good at that and I don’t think you can really write an honest review until problems happen. Bought a Flylens 85 HD 04Pro. Great looking quad and fun to fly but then the camera failed. You can only email the company!! You can’t get a response quickly. You have a problem and the customer will want it sorting quickly not when you decide to answer an email. Also ignoring requests isn’t a good idea. Customer service skills are bad. They’re ignorant!!! It’s all sunshine and rainbow when they’re getting the money but it seems they bury their heads hoping it will disappear (so it seems) if it goes wrong. Had to put in a PayPal case and PayPal got me a refund.
If you’re purchasing from this company take precautions on payment cause if it does go wrong you’ll be lucky to get a good response in a timely manner or even your money back.

April 9, 2025
Unprompted review
Unmanned Tech logo

Reply from Unmanned Tech

I’m really sorry for how long it took us to process your refund. Your return arrived during a post-Easter backlog, and an internal hand-off slipped through the cracks—one team-member thought the refund had already been issued, another thought it was still pending. When we finally spotted your PayPal case we refunded you straight away, and PayPal closed the dispute the next day, but you should never have had to chase us.

As a small team we’ve sat down together, identified exactly where the breakdown occurred, and are tightening our internal process so this doesn’t happen again. In particular, trying to add a “return received” email and a timer-based escalation that flags any refund or resolution that hasn’t been completed within our set timeframe.

Rated 5 out of 5 stars

Always good prices and fast delivery.

Always good prices, fast delivery and amusing and informative item descriptions. I always compare prices and Unmanned Tech pretty much always comes out best even when compared to some of the online market places based in China. Delivery is fast, usually no more than 48 hours. Have bought loads of stuff and shall Coninue to do so for my fixed wing aircraft. So far, absolutely no negatives. Keep up the good work

April 12, 2025
Unprompted review
Rated 1 out of 5 stars

Failed- for the second time

For the second time, Unmanned Tech have charged my teen son £5 for next day delivery, only to deliver the goods 10 days later, AFTER "Mum stepped in" and wrote strongly worded messages on messenger.

They don't provide good service & hide behind the "unmanned" nonsense.

My lad has spent £350+ on loads of kit THAT DOESN'T WORK!

He's a clever bod, but after 3 hrs of "not working" stress, (following 10 days of delivery stress), all I can do is write this honest review. DONT BUY FROM these scammers


April 7, 2025
Unprompted review
Unmanned Tech logo

Reply from Unmanned Tech

We're genuinely sorry to hear about the frustrating experience for you and your son. The initial shipping delay occurred because the order included an item listed on pre-order status (as noted during checkout and follow up email). When you contacted us about the delay a few days later, we immediately shipped all the available in-stock items, covering the extra shipping cost ourselves.

We're very concerned to hear the kit isn't working – please have your son contact our support team directly (or send a reply to the order confirmation email) or contact us via our Discord community. We absolutely want to help troubleshoot and get him flying.

We are committed to resolving this fully for you both.

Rated 1 out of 5 stars

Shocking service faulty item

Sold me a flylens 85 04 pro bnf £330 worth of drone and had bad camera with black screen from day 1 of trying to bind no rma offered trying to push me to manufactures when they should of sorted it only had it a little over 1 week offered me a replacment camera after me buying a camera out of my own pocket. I bin the camera that came with it as tested with different cable still won't work so now they telling me they will not refund me the amount for the camera .. shocking customer service over 2 weeks of back on forth .. they sell electrical item then push you to manufacturer when there is a issue shocking experience with this company and will not used them again .. i was warned about this company when a friend had a issue with a faulty item .I should of listened and stayed clear

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Prompt delivery, I opened it up and mistakenly thought I had been sent the wrong item. Customer service were amazing and didn’t even make me feel stupid although in this case I clearly was.

January 23, 2025
Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company, competitive pricing and most importantly one of the best customer experiences I’ve ever had. My first order included an item with a small part broken due to shipping. Told them and immediately dealt with it. Ordered some more things today, shipping was dispatched within 4 hours.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic drone shop

Fantastic drone shop, from buying to flying around 22hours delivery time! Best prices around and a good selection. Will be ordering again really soon. Thank you very much. Happy customer

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Company Avoid At All Cost.

Ordered an ELRS transmitter and 4 ELRS receivers in one order.
They would not work together, as I eventually found out the firmware was incompatible, they suggested that I return them and they would * charge me * for installing compatible firmware to make them work together. This took days to sort out as you have to wait up to 24 hours for a reply. Terrible company avoid at all costs.
Being retired I no longer have or use a laptop.

December 18, 2024
Unprompted review
Unmanned Tech logo

Reply from Unmanned Tech

We appreciate your feedback and understand your frustration with the ELRS compatibility issue between different versions and brands we sell. We have been in direct contact with David and have issued a full refund back once we had the items returned back to us.

We have taken steps to improve our product information and customer support processes going foward.

Rated 5 out of 5 stars

Superb online shop

Orders are turned arround in a blink of an eye, great product range and excellent product knowledge, extremely helpful and speedy when proving advice and answering questions. These guys will be my go to drone shop from now on

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing guys with outstanding cutomer services

Very fast and efficient, no issues at all with ordering and delivery process. Had a manufacturer issue with drone, dealt with by support very professionally, with a very suitable outcome.

Amazing guys with outstanding cutomer services, Will happily be returning. Thank you!

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

No customer service communication, very bad return policy

1. When an item is on back order you still pay for it upfront Yet they withhold the entire order until the item on back order come through
2. You can hardly ever reach anyone at customer service department, you are often sent to a chat bot
3. 31 days return policy is too short for a company that deals with tech items. Tech items are complex and take time to set up.(we were building a drone) When we asked to return the items it took a month to reach someone at customer service by then they said it was too late and they refused my return.

As a conclusion, I would not recommend unmanned tech shop due to its poor customer service, failure to update you on back orders despite taking your money, and inflexibility when it comes to return policy.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic Service, and an unbeatable price, for the LDARC X 43 micro crawler. And also the LDARC 'payground' wooden ramps/see saw etc. Full FREE delivery, with Royal Mail 48 hour. Updates were awesome. A great company, that I am looking forward to using again. And will recommend, to family, and friends. At 63 years old, it is great to see service, in the UK, this fantastic. Thanks all.

October 23, 2024
Unprompted review

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