UntilGone.com Reviews 48,571

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Customers frequently praise the company for its excellent prices and the wide variety of products available. Many appreciate the mystery box experience and often receive usable items. The ordering process is generally described as easy, and products typically arrive promptly and match their descriptions, with many finding great deals. However, some customers were dissatisfied with the customer service, reporting issues with responsiveness and a lack of urgency in resolving problems. There were also instances where products received did not match their descriptions or expectations, leading to frustration regarding returns and refunds. A few people also experienced problems with software licenses and found the website's product listings to be unclear.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the great products, prices, and wide... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report an easy ordering process, with some... See more

Price

Consumers find price to be ambiguous. Many reviewers appreciate the affordable prices, great deals, and... See more

Website

Clients share ambiguous opinions on the website. Some customers express strong dissatisfaction, calling it... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report no response, or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The low prices and the free shipping. I have recommended this site to a number off people

Rated 5 out of 5 stars

UntilGone has been a surprisingly great experience! They are regularly updating their products & with great deals & prices. The JunkBoxes are a favorite of mine! I like the mystery experience and a... See more

Rated 5 out of 5 stars

This pilot for the website for untilgone.com is very fantastic for connecting for buying from untilgone.com.!! Plus, untilgone.com has many products for purchase at really excellent prices. I have t... See more

Rated 5 out of 5 stars

UntilGone.com offers a fun and engaging shopping experience with unique deals. The products arrived promptly and matched the descriptions perfectly. It’s a great spot for finding interesting items wi... See more


Company details

  1. Online Marketplace

About UntilGone.com

Written by the company

Promo Image Logo

In business since 2005 (originally as Yugster), we are the destination for finding daily deals on top products including premium brands like Apple, Oakley, Shark/Ninja, and many others. Our goal is to save our customers money on every single order and we are excited to do the same for you! We do the work to find products you’re interested in and deliver them right to your inbox.

Shop Our Great Selection:

At UntilGone.com our customers are our number one concern and we have you covered! If there is a problem with your order, please contact us and we'll work with you to make it right!

Support

Contact info

3.9

Great

TrustScore 4 out of 5

49K reviews

5-star
4-star
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2-star
1-star

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

sent wrong item

October 16, 2024
UntilGone.com logo

Reply from UntilGone.com

Hi Michael,

We’re sorry to hear that you received the wrong item. This isn’t the experience we want for our customers. Please contact our customer support team at support@untilgone.com so we can quickly arrange for the correct item to be sent to you. We appreciate your understanding and the opportunity to make this right.

Rated 1 out of 5 stars

My account was charged and a shipping…

My account was charged and a shipping label created. That was over a week ago but the shiper still has not received the item.

October 18, 2024
UntilGone.com logo

Reply from UntilGone.com

Hi Philip,

We’re sorry for the delay and understand your concern about the shipping status. Creating a label is just the first step, and we apologize that your item hasn’t yet been received by the carrier. Please contact our customer support team at support@untilgone.com so we can investigate and ensure your order gets on its way as quickly as possible.

We appreciate your patience and are here to help.

Rated 3 out of 5 stars

Too many emails, too few real deals

As soon as I checked out the company (before even ordering), they began inundating me with marketing messages. I started searching on their deals and discovered that the identical items were available on several other sites, often at lower prices.

October 11, 2024
UntilGone.com logo

Reply from UntilGone.com

Hi Jennifer,

Thank you for sharing your experience. We apologize for the overwhelming marketing messages; your feedback helps us understand how we can improve. We're also sorry to hear that you found better prices elsewhere. We strive to offer competitive pricing and quality products.

If you have any questions or need assistance, please reach out to our customer service team at support@untilgone.com. We appreciate your input and hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Great support from Until Gone

I have used Until Gone many times over the years. Shipping was typically swift but this time, unfortunately, the product I ordered arrived DOA. I contacted support to find a solution and while I wasn't able to receive a replacement, I did get my money refunded same day that I received contact from support. Stellar support with no regrets on the order

October 16, 2024
Rated 1 out of 5 stars

Items delivered in a clear plastic bag that was taped up…

Items delivered in a clear plastic tapped up bag with the lids and tops damaged. Some items are useable/ broken. Poor packaging and delivery.

October 17, 2024
UntilGone.com logo

Reply from UntilGone.com

Hi Jodie,

Thank you for your feedback. We’re sorry to hear about the poor packaging and the condition of your items upon arrival. This is not the standard we aim to uphold. Please contact our customer service team at support@untilgone.com and we will work to resolve this issue promptly, whether that means a replacement or a refund.

We appreciate your understanding and look forward to making this right.

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