Bought a policy through my employer 8 months ago. Claims are so easy to make an usually paid within just a few days. Had to claim for an emergency when I saw 4 different dentists in 5 days and all cos... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t speak highly enough of Unum Insurance. The claims process was very easy, payment was made very quickly, and the customer service was extremely helpful.
Easy and quick claim process The whole claim process is very handy, just a few clicks and uploading the receipt. I have my reimbursement in a week which is really impressive.
Easy to use app to submit my claim, and found the categories more in alignment with my dentist's description, so it was easy to complete the form and submit. Remuneration from this claim has appeared... See more
Company details
Written by the company
We’re a leading employee benefits provider that offers expert health and wellbeing support alongside financial protection through the workplace.
Contact info
United Kingdom
- unum.co.uk
4.0
Great
830 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick easy process
January 12, 2024
So simple and very quick service…
So simple and very quick service provided.
So happy thank you
January 15, 2024
Absolutely worth it
January 1, 2024
Asked to return funds
Asking to return funds and not following the policy for adding dependents
January 12, 2024
Reply from Unum UK
Thank you for getting in touch. We’re sorry to hear that you are disappointed in our Dental policy.
We've taken a look into this for you and the email we sent you on 12/1/2024 requesting the funds back had an explanation as to why we are doing so.
If you'd like to learn more or need any further support, please let us know by replying to the email we sent and our team will do their best to help you.
Many thanks,
The Unum Team
Quick decision on Claims and prompt payment
Ease of compiling the claim and the prompt response
January 2, 2024
Easy to claim and paid out quickly
January 2, 2024
Prompt reimbursement of claim.
January 2, 2024
Simple and quick
Simple and quick process. A couple of days after submitting claim it was processed and money lodged to bank account. Really easy.
January 3, 2024
Itemisation does not match how most dentists charge
The need for an itemised claim, separately listing, for example, different types of appointments, x-rays, anaesthesia, and different items (e.g. a pin for a filling or a post for a crown must be claimed separately) makes the claim process difficult.
It puts me off renewing my cover and I haven't even managed to submit my first claim yet. I've confirmed with Unum that this level of detail is required and I'm having difficulty getting a claimable invoice from my dentist as, like most, they quote a price for work and don't charge for individual items in the way that Unum demands they are listed in a claim. EDIT, My dentist is now attempting to help but I worry that a replacement invoice won't be a true breakdown as they don't invoice items separately in general.
January 2, 2024
Unprompted review
Reply from Unum UK
Thank you for getting in touch and bringing this to our attention. We’re sorry to hear that you are disappointed in our Dental policy.
We do require an itemised receipt with each individual item listed in order for our customers to make a claim. However, in most cases dentists are happy to make this available on your request, either in digital form or as a physical copy from the practice. You should be able to request one once you've paid for treatment.
Please note that we generally require a course of treatment to be finished and paid for before you can make a claim on the Unum Dental product. We would be unable to accept a dentist's quote for work and would instead need that itemised receipt once you have made payment.
Please see the below links for more information on how to make a claim:
https://vimeo.com/688038074
https://www.unum.co.uk/docs/NDP014_How_do_I_make_a_claim.pdf
EDIT: For further support on a claim or if you would like us to attempt to request an itemised receipt from your dentist (there is no guarantee we'll be able to get this information from your dentist on your behalf due to data protection rules), please send us your details, including full name, postcode and date of birth, to: dental@unum.co.uk.
Easy and fast claims process! Thank you!
Easy and fast claims process! The team at Unum are also really friendly and professional every time I call with a question. Thank you!
December 22, 2023
Super easy and fast process
Super easy to submit receipts and always very fast payment.
December 27, 2023
Extremely quick turnaround on paying…
Extremely quick turnaround on paying invoices.
December 13, 2023
Excellent service
Excellent service. Very quick to make claims and reimbursements paid quickly too.
December 6, 2023
Very easy to use the service
December 13, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.