Bought a policy through my employer 8 months ago. Claims are so easy to make an usually paid within just a few days. Had to claim for an emergency when I saw 4 different dentists in 5 days and all cos... See more
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Review summary
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I can’t speak highly enough of Unum Insurance. The claims process was very easy, payment was made very quickly, and the customer service was extremely helpful.
Easy and quick claim process The whole claim process is very handy, just a few clicks and uploading the receipt. I have my reimbursement in a week which is really impressive.
Easy to use app to submit my claim, and found the categories more in alignment with my dentist's description, so it was easy to complete the form and submit. Remuneration from this claim has appeared... See more
Company details
Written by the company
We’re a leading employee benefits provider that offers expert health and wellbeing support alongside financial protection through the workplace.
Contact info
United Kingdom
- unum.co.uk
4.0
Great
830 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Misled Customer
Dental started off well, received some claims.
Then had a pulp extraction, claimed under 'Extractions'. Received payment for my claims followed by an email a couple of days later stating they have incorrectly paid the reimbursement as it comes under 'Root Canal' and 'Extractions' are only for tooth extractions so I sent the payment back.
Checked the policy wording and nowhere does it state 'Tooth Extractions'.
I raised this with customer services, who did not answer my questions and instead forwarded my email to complaints department.
Complaints co-ordinator acknowledged my complaint and advised handler details.
It's been over 2 weeks now and no contact regarding my complaint at all. The complaints process advises there will be regular updates which is subjective.
Terrible experience and do not feel as a valued customer!
April 10, 2024
Unprompted review
when it works it's ok
when it works it's ok, not the best cover
when it doesn't work they're not very helpful, if they respond at all
May 14, 2024
Unprompted review
Dental work plan
I have a plan through my work and within a few days of claiming the money was right back into my account - Super easy and hassle free :)
May 1, 2024
Slick interface
Excellent communication and fast response times for claims made and questions asked.
May 8, 2024
Easy to use.
Easy to use, a pleasant, simple & well presented user interface, swift claim resolution.
May 7, 2024
Excellent!
Have had 3 claims in the last 4 weeks, all paid within 3 days of submitting the claim. Can’t fault their excellent customer service 😊
May 10, 2024
Unprompted review
I think Unum UK are doing a great job…
I think Unum UK are doing a great job because they are quick and helpful and take the stress away from going to the dentist.
May 6, 2024
Very efficient service.
May 7, 2024
Quick turn around on my claim
April 27, 2024
Very efficient and professional company…
Very efficient and professional company .my claim was paid out very promptly
May 1, 2024
A simple request for reimbursement…
A simple request for reimbursement within policy that I have made repeatedly has turned into over 4 weeks of confusion, multiple touchpoints and absolutely no co-ordination across your teams - you also clearly do not respond to any correspondence within the database. Utter confusion despite a complaint being raised I received 3 more emails within 24 hours all clearly not knowing I had spent ages on the phone to you yesterday morning which resulted in the complaint being raised.
April 30, 2024
Very Satisfied…
I found the whole process easy to be very clear and easy to use, and payment was dealt with quickly.
April 22, 2024
Simple claims process
Simple claims process, clear to understand and a quick decision and payment.
April 17, 2024
Tried to claim for various dental work.
Tried to claim for various dental work.
Apparently, any work you've had done more than a year ago is non claimable, no matter how long you've had the policy for, (2 years for me).
So I've paid out for their top tier service and received nothing back.
Will never use again. AVOID
April 26, 2024
Unprompted review
Dental claim
Easy to make a claim with fast reimbursement. I also spoke to an advisor who demonstrated fabulous customer service.
April 23, 2024
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