Unvault Reviews 154

I have worked with Unvault on three occasions and they have always been very professional and transparent with their processes. The AI valuations are fair and they remit payment quickly. I am especially impressed with their level of communication and always keeping the customer in the loop. I would highly recommend using this service.

Extremely fast and professional service. Showed video of unboxing on arrival, reports of grading materials, fair offer, and quick to payout.

It took me some time to get up the courage to send Unvault my jewelry. My pieces weren't high dollar value, but they held emotional value that was difficult to let go of. I'm 60+ years old and this type of platform isn't something I'm intuitively comfortable with. However, after much back and forth I felt confident that I was sending my pieces to the right place. Will and the rest of the team were patient, communicative, and didn't pressure me at all. The website is fantastic as it gives you some idea of what each item could be worth prior to submission. They will send you videos of the opening of the box, the weighing of each item and the special X-ray. I also received a breakdown of the sell price of each individual item with a photo and other information. Everyone was willing to work with me and make sure I felt secure in my decision. I can be a bit old school so I've opted to have a check mailed. There are other items in my jewelry box that I'm thinking of sending in. They will send you a FedEx label, you just need to provide the box. Unvault will also have the box picked up at your home. Thank you, Unvault, for your patience and understanding as I worked through my reservations to get to the point where I made the decision to sell.

Quick and painless process, quick turnaround and very fair value!!

Everything was perfect. The transaction was quick,easy,and the way every transaction should go. Customer service was great,they kept in contact and I will definitely use again and recommend unvault to everyone...thank you

This company is a GOD send. The whole transaction was quick, easy even though it was a holiday. Thank you very much. I will definitely be a repeat customer.

i would definitely use unvault again they were more than helpful and was super easy i have been telling everyone i know allot this option

Above expectations. i will be recomending them to everybody j know.

The costumer service is great they try to help I used them twice

The best costumer service I'm a repeat costumer and I'll definitely do business with them again thanks for your business unvault

This was a wonderful experience for me. I was informed every step of the way, And I was given a higher price than my original evaluation. Very professional

They worked with me a my jewelry and were extremely communicative.I will definitely be using them again in the future.

I was hesitant to use this method and send my jewelry in the mail but unvault was so fair and honest and I appreciated how easy the process was! I’ve used them twice and will definitely go to them again.

I came across Unvault through a mom's group and I quickly learned that I've finally found the perfect solution to my family heirloom. I had been contemplating what to do with a bunch of jewelries I had received as gifts over the years and simply unable to wear them due to various reasons. I didn't have a jewelry store that I trust, neither was I comfortable simply selling/trading them online for fear of being under valued and having buyers remorse later on. Unvault offers an instant valuation with full transparency throughout the process. When I still didn't feel comfortable I was able to email and have conversations with the team. The envelope you ship the jewelry in are fully insured, the turn around is quick and I made my sale and received the cash within a day. I also bought some very beautiful solid gold pieces from their original business Sonalore. I highly recommend Unvault.

The appraisal process was fast, the communication was excellent keeping me updated from the moment I submitted my items to the time payment was processed.Unvault proved to be incredibly trustworthy, safe, and secure—giving me full confidence in the entire process, Highly recommend!

They were very professional and were accommodating when I had questions or concerns.

I will use again if the need arises.

Communication was key! From the very beginning of the process the company communicated with me through email. AI had given an evaluation that could vary depending on the quality of the stones and they let me know that the offer could change due to the quality of the stones upon inspection . I was then asked if I wished to continue. Shipping was easy with the prepaid label. They updated me when the package was received. Upon evaluation of the pieces sent in, ones value was higher than they had initially offered. They communicated and let me know and then again communicated with me about all the pieces they inspected. After deciding to proceed with their offer I was offered 2 different forms of payment. Both were very easy and secure. Once I chose how I would like to be paid, I sent them an email letting them know. I assumed it would be a couple days before payment because I sent the email after 11:00 pm the night before Thanksgiving. I received payment and a email communicating with me about it before midnight that same night! I am very pleased with the ease of the whole process and even more pleased with the offer and communication! Great new company that I will definitely use again!

The valuation through the app was spot on to the valuation done when they recieved my jewelry. The video was very thorough. I recived my money promptly and when I called with a question the staff was very friendly.

easy and fast transaction, platform easy to use, excellent service.

This was the easiest and most pain free experience selling my jewelry. They were upfront and honest with my about the process and the condition of my jewelry. I have sold one piece and currently in the process of selling a second piece. Customer Servicewas top notch. I definitely will keep coming back.