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UOrganic Reviews 687

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TrustScore 5 out of 5

4.8

Skin Care Clinic
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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often noting that products arrive quickly and are well-packaged. Many appreciate the wide selection of high-quality, organic products, along with the inclusion of free samples. The overall service is frequently described as excellent, with people finding the ordering process easy and the communication helpful. However, some customers experienced issues with delivery, such as delayed or lost parcels, which caused inconvenience. A few people also mentioned a desire for more detailed product information, like barcodes, to help with ingredient sensitivities.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers praise the high quality and wide... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the swift and fast delivery,... See more

Service

Users describe positive interactions with service. Many customers consistently praise the service as... See more

Order

Reviewers mention positive feedback about order. Customers appreciate the ease of ordering, quick delivery,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A Great service - very good price for what I ordered compared to other websites! Item arrived within a couple of days & was very well packaged to avoid any damage in transit, also liked the eco fr... See more

Rated 5 out of 5 stars

I always receive my products the following day, so if I have left it until the last minute to order I know they will arrive before I run out of items. I love the fact they promote organic products, so... See more

Rated 5 out of 5 stars

UOrganic are great to buy from. Everything arrives on time, nicely packaged and with lovely samples included. Another nice touch is they always include a 5% discount on your next order

Rated 5 out of 5 stars

I got some of my favourite Dr Hauschka skincare products. However I'm a bit disappointed you don't stock RMS products, e.g. my favourite RMS mascara and serum lipstick

Company details

  1. Skin Care Clinic

Information provided by various external sources

Revitalise, regenerate and reinvigorate your body and skin with our hand picked ranges of totally organic cosmetics and skin care products. No animal testing.

Contact info

4.8

Excellent

TrustScore 5 out of 5

687 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent

Excellent, reliable company. Prompt delivery. Lovely organic products. Thank you.

February 3, 2025
Rated 3 out of 5 stars

This was my first experience ordering…

This was my first experience ordering from this company, as I wanted a reasonably priced birthday gift and their prices seemed competitive. However, they sent me the wrong item, which was of lower value than what I originally ordered. To make matters worse, there was no compensation offered to address their mistake. Because of this, I can only give them 3 stars.

November 8, 2024
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Reply from UOrganic

Hi,

We are very sorry for your experience. Unfortunately there was a packing error which we can only apologise for.

As per the email from Kim on the 12th November at 12:42pm, we arranged for the correct item to be sent out on a priority next day delivery and we provided a freepost return label to return the incorrect calendar.

Your reply later on the 12th instructed us that you did not want us to do this and instead you wanted a refund for the price difference. We actioned this for you immediately.

We very much apologise for the error on our part, but to claim that there was no resolution or compensation offered to address the mistake is entirely incorrect. We always resolve any issues as quickly and fairly as possible.

We do hope the advent calendar is well received despite the mix up. There are lots of excellent products included in that one :-)

Kind regards
UOrganic Team

Rated 4 out of 5 stars

Everything went fine, but poor communication lets them down

Items were in stock and came in good time. I did read reviews on here so was a bit dubious, but everything went smoothly.

I would offer this feedback to the company....Communicate!!! Send more information on orders and delivery details. I felt uninformed about my order and delivery and was surprised it arrived when it did.

Most other companies send many emails regarding despatch of order etcetera and it helps customers to feel well-informed about our orders and more positive about our experiences.

The worst thing you can do is assume that delivery is 'out of our hands'. We customers consider delivery to be an integral part of YOUR company (even when it is actually a separate company delivering) and our experience of your company is directly related to how the delivery went too, not just the product.

October 25, 2024

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