UpCloud Reviews 154

Suspended our account. No reason or warning. No communication. Support does not respond. No refund issued. Ignores request for a refund of money paid. Seems like a scam.

In response to Upcloud Support:

Your support team is not available 24/7. They have ignored 3 emails about why the account was suspended and if they intend to send a refund for the money paid. We cannot log in to the UpCloud Hub because our account is suspended - so you are wrong about that part too.

There is no other way to contact Upcloud. Always be wary of a company that doesn't list a phone number on its website - they've done that for a reason!

We will now need to raise a complaint with our credit card provider and get our money back that way. We've never had to do that before - in 13 years of business.

Best customer service! Server performance is great to.

Non professional and rude support members. Don't even care about customers. The only thing they are best at is giving loss to their own business. They lack the ability to Know their customers. Worst and Rude people that is my latest experience. I would advice not to host your servers, they might ask for Ransom or delete your data. Who knows !

One month with them, I dissapointed why didn't I moved long long time ago to upcloud. The server is super fast. I'm Indonesian (I use Singapore Server). Their realtime chat service always available, with average less then 2 minutes waiting time before operator reply me. Keep the good work.

Take care of your payment card if you want to register with this hosting company. They take your payment card data on the web page secured only with simple SSL protocol without any known payment security protocol. You even do not know what payment processor they use. And more on that, who guarantee to you they do not store your payment card data on their side? Fully unprofessional behavior.

Do NOT rent servers from them, i repeat Do NOT rent servers from them!!! It a company that scams people on money in a very sneaky way.

I was renting a 16 vcore with 64 gb server and started to using it to develop some stuff. The apps i use uses some bandwith and cpu power, thats why i choosed a more powerful setup. After some hours in the middle of a session i got banned from the server and account. I was reaching out to the support and asked them why i got banned and they told me that they need ID and creditcard details.

I sent the details in because i didn't do anything illegal obviously. So i got my account back and when i tried to deploy my old one they did limit my cores to 2 cores only and i couldn't open it.

So all my money that i topped up with on the account was useless because there was i couldn't use such a weak compute. So i started to reach out to the support and after that the problems started. NO answers from the support, they ignored my messages. Sent Emails and told them that i am not doing anything bad according to TOS. They just blocked everything from me. No refund no nothing even if i topped up few days before the ban.

So now i got all my money stuck on the account with a useless server.

Do not sponsor these scammers

Very fast and friendly Support! Very fast deploy! Good pricing!

VERY BAD SERVICE! They suspended my account for no reason and stolen my 10EUR what I topped up on the registration!

We moved from DO to UpCloud because DO had some serious speed issues. UpCloud has been great! Their servers are super quick and the customer support is good!

Alternatively for vultr and DO, get free trial $25 with coupon code 9N2T73 for 3 days but with limitations including speed. Must top up $10 to clear limitation and get total $35 permanently in my account. Satisfy with performance and not get big issue until now.

Stay away from UpCloud, they will randomly suspend your account without any warning and communication for stupid reasons and you will lose all your data. It's not worth the risk and their network speed is really slow too.

There are 100's of other provider heck I'll even use bluehost before using or recommending UpCloud to anyone, Stay away. You have been warned!!

- We are 6 days outside of the initial 30-day window account opening window.

- Contacted support to get the remaining, unused balance refunded to our account as that is our money, not UpCloud.

- Support pushed back saying it's not possible, as it's in the Terms of Service

- We continued to discuss back and forth via email, support confirming that when an account is closed, the balance is absorbed by UpCloud, not returned to the customer. (Last time I checked, that's robbery, regardless of written policy.)

- Support's quoted response: "...If I am to offer any advice for your dealings in the future, demanding us to break the agreement because it suits you, will not garner any good will in any forum you seek. The rules are in place for a reason and will not be broken just because you demand it so. Please feel free to report or leave account open so funds can be used later. But if you want the account deleted, the funds will go away..."

- Then to top it off, we had auto-billing enabled for when the balance falls below a set amount, it would auto-debit the company account. The support team, took it upon themselves, to continue trying to cancel the account (which is what we asked for), which resulted in the balance hitting zero. So the balance we had was wiped out and then we were charged again.

- I had to request a manager twice in order to get some kind of acknowledgment of the request.

Good service, thanks so much

The customer service is the worst ever I experienced in all my life. I describe my issue and asked for more information about their services. All I get is an 'OK' and break... When I asked for more information and asked them if it's a robot service I got links and even more links to take me to their website.
Pooja didn't answer my questions instead of transferred me to three other assistants but my question never been answered. I continued to ask Pooja when he came up after his 'OK' with an 'OMG' answer. I felt like he has no idea what type of services they are selling.

Instead of providing value to me they restricted my account and demanded a $10 ransom. So I switched to vult.com and they gave me $50 credit to join them. Thank you upcloud for making stupid rules so i was able to find a better provider.

The service is amazing we are making a entrepreneurship project for videoclips and photography production portfolio and we are thinking about migrate our small data lake from the other server to upcloud servers because the fastest ssd storage technology is amazing

I found this ambitious post where they claim beating DigitalOcean.
Sure I thought, let's give them a try. Promo I got gave me +$25 in trial mode. But hold on! What is this? "Trial mode puts several restrictions ...".
One of the restrictions is that you can get only the weakest instance, which won't give you the ability to put their claims on the test - not without paying $10 upfront just to get restrictions lifted.

Oh, just to warn you, if you ignore/miss this fact, when your trial is over they'll also delete all your data.

Anyhow, you don't get to use this silly promo credit (unless you pay).

Even if this is a legitimate company, they have a ridiculous business plan and policy.

dont use their service !!!!

this is a timewasting company at its best, after sign up for a trial of their service, they want that you upload a picture of your id card and credit card ?!?!?! sorry, im not buying a house or anything else !

DO NOT USE. They will shut down your online services even when you've got credit on your account!!!

Don't know what the problem is with these guys on Trustpilot. My review may change but so far this has been the fastest VPS I've had - tried them all.
On London VPS so maybe other locations are different - have 9 Woo sites with a high number of products and speed has beat even Linode hands down.
If things change I'll certainly come back and update.