Upcounsel Reviews 3

I had a bad experience with UpCounsel. The attorney I chose requested 75% of the payment as escrow, had stated that the work would start only after the full 100% payment. She then simultaneously sent me a client engagement form with restrictive terms offline for me to sign and also an invoice for 25%
When I refused to sign the agreement, she claimed she has already started the work and that I had no choice but to sign the agreement

UpCounsel has no support or phone number and their support asks you to sort things out with the hired lawyers

I finally got my documents from UpCounsel a week late. The attorney refused to be of any help at all. There were no instructions on where to acquire the finished documents.

After I reviewed all of my docs, I noticed the attorney basically overcharged for two reasons.

1) He said my documents were the best he had ever seen from UpCounsel, yet he took twice as long to deliver the documents than he agreed to.

First, I stated clearly, on the very first document, that my dba name was not an entity and was not my Company name. He completely missed this and left the entire work (all 12 documents) in the wrong state...with my dba name instead of implementing my corporate entity name.

I spent an entire day fixing the documents myself...a lot more time than he did, because when I got my documents back, there wasn't a single comment in of the 12 documents I sent him.

He also had the gall to laugh at me when I requested my docments.

Initially, I found the UpCounsel legal process fairly smooth, then I discovered the NIGHTMARE.

Their back-and-forth communication system was horrible, at best. I explained to the attorney that his messages were not getting through and they NEVER displayed on UpCounsel’s website.

I gave my documents to the attorney for review. Initially, his communication stated his turnaround time for 5 documents was 24 hours.

Turned out that I had 12. I would expect 3 days. He claims he sent emails to me, but often, I never got them.

A week later, he says he needs a little more time, keeping in mind he said I had the most perfect documents he had ever seen and had nothing to fix.

After paying a $1500 invoice to have an attorney read my documents, I get no email or notice from him or UpCounsel on how or where to get my documents. To top it off, he basically scolds me about how to contact UpCounsel to get retrieval of my documents and ask them how to communicate with attorneys the next time I use them. That one threw me. I assume that had to do with my frustration about not receiving emails he claims he sent. He texted me a few times, so I assumed that was acceptable to reply or ask questions.

He and UpCounsel need to figure out a better client communications system, provide detailed instructions on client communications with attorneys, etc., because their overall communication process is HORRENDOUS, the attorney was generally rude at the end, and I still don’t have the documents I paid to have reviewed...48 hours after payment.

I highly recommend not using them.