Chris Dragon the engineer was extremely helpful did the job really quickly keeping me informed of everything that was being done and did a very tidy job. Didnt leave till it was completely tested a... See more
Company replied
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See what reviewers are saying
The UPP engineer, Gabbie, braved the rain to climb up the pole and connect the fibre to the house. Her ladder safety and use of safety harness showed she had been well trained. Gabbie then ran the fib... See more
Company replied
I had a blocked duct shown on pre-inspection for installation so paved driveway had to be taken up to get to problem area. Seamus Doyle and Charlie from 360 Networks made a superb job putting paving b... See more
Company replied
Amazing installation service! - Thank you Iain and Deon! These guys were quick, efficient and very friendly. They were respectful of our home and made sure absolutely EVERYTHING was set up, fully fun... See more
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Hello, we’re Upp! And we’re delivering fast, reliable broadband to the areas across the East of England and East Midlands that need it the most. Upp was founded with the belief that everyone deserves access to reliable high-speed broadband. We are dedicated to delivering the best quality connectivity while working with local communities to enable their development and growth. We are committed to helping everyone get online. We care about our customers and the communities we serve. Our team is trained to be mindful of our customers’ diverse needs. We want to do everything we can to ensure everyone has access to our services.
Contact info
United Kingdom
- upp.com
Nathan and Gabby arrived early to do…
Nathan and Gabby arrived early to do the ground works. Very professional and courteous. Broadband works perfectly. Thank you.
September 29, 2023
Reply from Upp
Hi SF,
We love hearing about great experiences from customers like you. Thanks for taking the time to tell us about it!
Kind regards,
Team Upp
Brilliant experience
Brilliant experience from initial sales call through to support rescheduling our install date and the install itself. The speed is amazing!! Have recommended to all our friends and family.
September 25, 2023
Reply from Upp
Hi Simon,
We're delighted to hear your journey with us has been smooth and easy so far. Welcome to Upp!
Kind regards,
Team Upp
Great thank you
September 29, 2023
Reply from Upp
Hi Stephen,
Thank you for taking the time to provide such lovely feedback!
Kind regards,
Team Upp
Good job
Very good company, turned up on time. Lovely young man fitted my Internet, made a good job and took an hour
September 28, 2023
Reply from Upp
Hi Jenny,
It's great to hear that our lovely installations team provided stellar service. Welcome to Upp!
Kind regards,
Team Upp
Was a very polite person and very…
Was a very polite person and very helpful setting up our tv ,etc and tidied up behind himself ,would highly recommend him, and was very respectful,
September 28, 2023
Reply from Upp
Hi Reginald,
We're so pleased to hear that you had a lovely time during your installation. We'll be sure to pass on your brilliant feedback!
Kind regards,
Team Upp
installed on time
installed on time, fast and competent fitters. After fitting, checked all my electronic devises were working correctly .
June 12, 2023
Unprompted review
Reply from Upp
Hi Brian,
Thank you very much for taking the time to tell us about your experience so far. It's great to have you aboard!
Kind regards,
Team Upp
Excellent new installation very…
Excellent new installation very pleasant Engineer Nathan also very knowledgeable of the product and systems and as advertised 500Mbs at a fantastic price £30 per month much better than VirginMedia paid for 200Mbs and could only get 110Mbs at best
September 28, 2023
Unprompted review
Reply from Upp
Hi Customer,
We're delighted to hear that our installations team kept you well-informed while they got you Upp and running. Enjoy your Next Level Broadband!
Kind regards,
Team Upp
Once the engineering team was…
Once the engineering team was committed, they did a great job. Michael and Curtis took their time to deliver a brilliant service.
September 27, 2023
Reply from Upp
Hi Customer,
We love hearing about great experiences from customers like you. Thanks for taking the time to tell us about it!
Kind regards,
Team Upp
An initially poor experience turned around…
After some initial hiccups and rough sailing that caused us to be extremely frustrated and disappointed I am pleased to report that Upp have turned our experience around.
We’re extremely grateful that they have gone to the effort to ensure that our issue is resolved and that we’re happy. It’s refreshing to deal with a company that seems to care about their customers satisfaction.
Nathan, the engineer that came out to perform the installation was great. Extremely friendly, professional and accommodating.
September 28, 2023
Unprompted review
Reply from Upp
Hello Justin,
Thanks for choosing Upp and we can only apologise if your experience with us wasn’t as smooth as we would like. But we are really pleased we’ve been able to turn your experience round – you trust us for great service and we want to deliver this.
We hope you are loving your Next Level Broadband!
Thanks, Team Upp
Fast and reliable connections
September 28, 2023
Unprompted review
Reply from Upp
Hi Edward,
We're so glad to have impressed you with the power of Next Level Broadband! Thanks for taking the time to let us know.
Kind regards,
Team Upp
We were very impressed with the…
We were very impressed with the professionalism of the 2 Engineers who came to fit our wi-fi .
Very clean and efficient job well done .
Would definitely recommend your service
September 27, 2023
Reply from Upp
Hi Peter,
Thank you very much for your lovely feedback and recommendation. It's great to have you on board with us!
Kind regards,
Team Upp
Excellent Engineers
Cain and Adam were brilliant with installation today. So chatty and friendly and talked me through everything.
Give them a pay rise!! Great service
September 28, 2023
Unprompted review
Reply from Upp
Hi Sophie,
We're so pleased to hear that you had a lovely time with Cain and Adam during your installation. We'll be sure to pass on your brilliant feedback!
Kind regards,
Team Upp
Unlike the large companies which can be…
Unlike the large companies which can be a pain to deal with and secret charges, UPP offers excellent straightforward and easy-to-use set-up. Very reliable and very fast internet. Excellent value for money too.
September 28, 2023
Unprompted review
Reply from Upp
Hi Craig,
We're delighted to hear your journey with us has been smooth and easy so far. It's great to have you on board with us.
Kind regards,
Team Upp
Internet speed is horrendous
Internet speed is horrendous, Sky Glass keeps stalling, Netflix takes an age to load etc etc
September 28, 2023
Unprompted review
Reply from Upp
Hello Ellie,
Thanks for choosing Upp. The experience you reviewed isn't what we like to read and we'd like to find out more about this so we can try and remedy your issue.
Have you been in touch with our customer services department or have taken a look at https://upp.com/portal/support for support?
Thanks,
Team Upp
Installation was perfect
Installation was perfect. Very informative and accommodating. Took time to position the cables discretely and check-in with me at every stage.
September 27, 2023
Reply from Upp
Hi Claire,
It's great to hear that our lovely installations teams took their time to provide stellar service. Welcome to Upp!
Kind regards,
Team Upp
All good no problems
September 28, 2023
Unprompted review
Reply from Upp
Hi Avril,
Thank you for taking the time to provide such lovely feedback!
Kind regards,
Team Upp
Brilliant broadband connection and has…
Brilliant broadband connection and has no problems getting on apps on my phone
April 27, 2023
Unprompted review
Reply from Upp
Hi Nicola,
Thank you very much for taking the time to tell us about your experience so far. It's great to have you aboard!
Kind regards,
Team Upp
Great Broadband
Had since April 23..... Quick installation, kept informed at all times, superfast download & Upload and outstanding service to date. Slightly worried that my previous abandoned supplier was involved in their purchase, but to date nothing is virgin on the ridiculous!
September 28, 2023
Unprompted review
Reply from Upp
Hi Ian,
We're delighted to hear that our installations team kept you well-informed while they got you Upp and running. Enjoy your Next Level Broadband!
Kind regards,
Team Upp
Struggling with connectivity and downloads
Struggling with connectivity and downloads despite being guaranteed faster speeds, constant issues 😑 😒
September 27, 2023
Unprompted review
Reply from Upp
Hello Marcia,
Thanks for choosing Upp, but we’re sorry to hear you are having some issues.
If you head to https://upp.com/portal/support there may be some useful resources on here that can alleviate your issues. Failing that, please don’t hesitate to get in touch with customer service.
Thank you, Team Upp
Very impressed with UPP
Very impressed with UPP
On time, clean work and excellent service
Only company that offered us Fibre to the house
I definitely recommend UPP
5*
September 26, 2023
Reply from Upp
Hi Manuela,
We're delighted to hear your journey with us has been excellent so far. Welcome to Upp!
Kind regards,
Team Upp
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