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2.9
2 reviews
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I bought a new device in the early days. The device is in perfect working condition, and I'm happy with it. In the meantime, they launched a new model and are now stopping support for the old one and forcing me to buy a new one.
They offered me a 33% discount to buy the new one but I just simply want to keep using the old one!
I feel that forcing customers to upgrade to the new model like this is morally not ok!
I was gifted an UprightGo years back, during the company’s early days, when they started out on the crowdfunding website Kickstarter. Recently I discovered that they now have a necklace to hang the device off instead of using the sticky patches, however since my device is their original one, the necklace on their Australian website isn’t suitable. I contacted their AU customer service and they informed me they didn’t have the correct necklace needed for my device and I would have to purchase one via their US website meaning it would cost me $80AUD!!! Very disappointing considering I have supported this company since the early days yet they are still going to sting me a ridiculous cost to purchase the necklace for my older original device. Won’t be recommending this company to anyone!
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