Uprise Bikes Reviews 286

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, competitive pricing, and fast delivery of products. Many consumers highlight the helpful and knowledgeable staff, who provide detailed assistance and ensure a smooth purchasing process, whether online or in-store. People are particularly satisfied with the quality of the products and the overall ease of ordering. However, some customers also noted issues with delivery services, specifically mentioning problems with couriers like TNT and FedEx, including delays and miscommunication. A few reviewers reported receiving bikes with minor assembly issues or missing components, such as power leads for chargers. Additionally, some people were dissatisfied with the company's policy regarding returns for certain clothing items if they don't fit.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers expressed satisfaction with their new... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast delivery... See more

Service

Clients share positive opinions on service, frequently highlighting excellent and friendly staff who provide... See more

Price

Reviewers highlight positive aspects of price, often finding competitive prices and great deals. Customers... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased Amflow MTB and took it home but after ride gears needed adjusting. Rang Stewart in the showroom , booked in following morning and sorted by Adam the mechanic, back riding late morning. Ex... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic website. I bought the Fox race frame for my sons birthday. The delivery was so fast, and communication was perfect, I knew exactly when it was going to be delivered, thanks to re... See more

Rated 5 out of 5 stars

You guys were fantastic from start to finish. The only area which negatively affected my experience was TNT as a delivery service. The driver lied on the delivery notes claiming we were not in for 2... See more

Company replied


Company details

  1. Bicycle Store

Written by the company

We're not your average bike retailer. We eat, sleep, and breathe cycling, run by riders, for riders!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ordered a Merida Scultura at 8am on the…

Ordered a Merida Scultura at 8am on the Thursday, was delivered to me up in the Scottish Highlands lunchtime the next day and delivery was free. Absolutely delighted. Will definitely use Uprise again. Excellent service.

March 20, 2026
Unprompted review
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Reply from Uprise Bikes

Awesome, thanks for your review!

Rated 5 out of 5 stars

Great service with prompt delivery

Great service with prompt delivery. I also called to discuss an addition and everything arrived together. Thank you

February 25, 2026
Unprompted review
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Reply from Uprise Bikes

Thank you very much for your review!

Rated 5 out of 5 stars

Highly recommended

Really cannot recommend this bike shop highly enough. Absolutely fantastic, friendly and knowledgeable staff. Everyone was extremely patient as I dithered over all the options and tried out numerous bikes. I got great advice but in a totally non-pushy way. The after service is excellent too. It is so much better than just buying online. If you’re thinking about buying an e-bike I would suggest going to see them and having a chat. They’ll also make you a lovely cup of coffee…

March 5, 2026
Unprompted review
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Reply from Uprise Bikes

Amazing, thank you very much for your review!

Rated 5 out of 5 stars

Helpful service

I spoke to someone in the shop who w a really helpful and enabled me to order in line with confidence.
When ordered the bike came remarkably quickly with only the bars to straighten out.

February 19, 2026
Unprompted review
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Reply from Uprise Bikes

Thanks very much for your review!

Rated 2 out of 5 stars

Quite disappointing.

Competitive prices and fast shipping but their customer service leaves a lot to be desired. I bought a new bike and when it arrived, I had a couple of queries. I sent them an e-mail but never got a reply. A few days later I sent a reminder which they answered but only partially. So I e-mailed them again and, again, they did not reply. I spent nearly £3,000 with them and they don't seem to care about answering e-mails. I always think bike shops should be about more than just sales. They should also be a point of reference for information and advice. Sadly, Uprise do not seem to agree. I was also sent a checklist with my new bike. You ticked the box to say bell was fitted (it wasn't). You ticked the box to say front and rear reflectors were fitted (they weren't). It makes me wonder if the bike was checked at all before leaving your warehouse. I wont be buying from Uprise in the future. Quite disappointing.

February 2, 2026
Unprompted review
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Reply from Uprise Bikes

I'm very sorry to read of your experience, I followed up on your behalf and spoke with our customer service team who did confirm that there was an issue with the emails dropping into a different folder than expected which has been rectified our side but completely appreciate that this doesn't help the frustration that you will have experienced on this order. With regards to the bike issues, I will ask our aftersales department to reach out to you and get this resolved. Once again, I would like to apologise for the inconvenience and that we haven't on this occasion, reached the standard that we set ourselves.

Rated 5 out of 5 stars

Purchased Amflow MTB and took it home…

Purchased Amflow MTB and took it home but after ride gears needed adjusting.
Rang Stewart in the showroom , booked in following morning and sorted by Adam the mechanic, back riding late morning.
Excellent service , very knowledgable (Paul went through setup in detail with me)and friendly members of staff and very helpful. Would highly recommend.

February 2, 2026
Unprompted review
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Reply from Uprise Bikes

Great to read we could get you back riding quickly, thanks for your review!

Rated 5 out of 5 stars

Bought a bike from them which arrived…

Bought a bike from them which arrived with a slight imperfection I contacted them and they where more than helpful they where quick to advise and get the problem sorted which doesn’t normally happen these days I would definitely use this company again, many thanks to all the team 😁

December 1, 2025
Unprompted review
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Reply from Uprise Bikes

Glad we could get that sorted for you, thanks for the review!

Rated 5 out of 5 stars

Brilliant communication

Brilliant communication, fast delivery and a great price. I was very pleased with the bike when it arrived and the service I received throughout.

January 3, 2026
Unprompted review
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Reply from Uprise Bikes

Excellent, thanks for your review!

Rated 5 out of 5 stars

Great service

Great service ordered the bike and it was sent out next day bike arrived all set up only had to put the handle bars on. Well recommended seller

January 12, 2026
Unprompted review
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Reply from Uprise Bikes

Thank you very much for your review!

Rated 5 out of 5 stars

Very good experience

I can’t express enough how good the service was by the staff in the E bike showroom, very warm and welcoming.
I told them what I was looking for and they run me through various options and explained everything very well.
I will definitely be going back there and would most certainly recommend anyone to go there.

January 7, 2026
Unprompted review
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Reply from Uprise Bikes

Awesome, thank you very much for your review!

Rated 5 out of 5 stars

Uprise Bikes emailed to warn me of the…

Uprise Bikes emailed to warn me of the uncertain supply of my ordered product. However within just a few days the product was delivered to my door. I appreciated being kept up to date with the supply problem and the ordered cap arrived in time for Christmas and as expected, is of great quality. The only skull cap we've found that fits my husband's head!

December 19, 2025
Unprompted review
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Reply from Uprise Bikes

Thank you for your review!

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic
Tom and the crew was very friendly. Wasn't sure what bike to get. I ask a lot of questions and Tom was very knowledgeable. Tom show me around the shop to what was in my price range on Saturday. Came back on Monday and walk out with a really good spec bike (highly recommended) thanks again

December 29, 2025
Unprompted review
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Reply from Uprise Bikes

Glad we could help, thanks for your review!

Rated 1 out of 5 stars

I returned a Bike as not fit for…

I returned a Bike as not fit for Journey, and under Powered on hills,Was charged £411 for doing 9 miles and no mention off anything on returns policy,As charged 12% as bike classed as used now and noticed no milage put down on paperwork on buying,Was told on phone a maximum off 2 miles on test rides and wouldn't state that on e-mails or messages,tried calling shop and customer services and offered another £1000 to upgrade to full suspension and spending about £5000 and still charged,No help and taking business else were now as Need a bike and looks like, I will be as well very soon as great selection and itching to get something now,happy biking everyone

November 29, 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Good afternoon, I'm very sorry to read of your experience. I've followed up with our aftersales team on this one and know that a number of members of staff here have looked into this issue for you to try and find a resolution. Ultimately there is little we can do due to the mileage that was put on the bike which had devalued it as a used bike. I fully appreciate your frustration on the issue and completely understand but I can assure you that the team did all they could to try and find a solution on this for you.

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