I appreciate Upromise 529 Savings Account Mastercard but of course I'd like it to earn me a tad more. It's a good program in general, but I do not shop name brands and I boycott microplastics, the sil... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
it's hard to find someone who follows through on their word, but Upromise did. Games, shoping credits, and other ways of earning the extra cash or if you want to see it as a refund of what we alr... See more
I like getting daily emails to alert me to deals and found it very helpful for products i like and use often like coffee. Note: This review was in reference to slickdeals.net Good community that shar... See more
Company replied
Upromise has been in business for years. It encouraged us to start 529s for both of our kids when they were born and although it only gave us a small percentage back, starting those funds helped us pu... See more
Company details
Written by the company
Feel free to share your experiences and ask Katrina, Kristine, or Andrea your questions Monday thru Friday, 9am-5pm EST. You can expect a response within one business day. You can also contact Customer Care Monday thru Friday, 9am-9pm EST at 1-800-UPRO...
Contact info
8605 Santa Monica Blvd, PMB 36227, 90069, West Hollywood, United States
- upromise.com
4.1
Great
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There is no customer service number to…
There is no customer service number to call. It's insane. I've been using UPromise for over 20 years to save, and now I need to access the funds and can't even log in. The original email I used all those years ago doesn't work, and there is no customer service number to call for immediate (or any) help. The website says they will get back to you within 30 days. How is this legal? Give me my account information and money.
April 14, 2026
Unprompted review
Reply from Upromise
Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Holding my 529 money hostage
I've had a credit card with Barclays you promised for over 20 years and in that time my email has changed and I cannot access my you promised money right now and my kids are in college and Barclays can't seem to help me and you promise doesn't have a phone number and is not responding to any of my emails or messages through their website so basically they are holding my money hostage so I am going to say this is a very bad experience and I'm going to have to figure out a way to report them for holding my money from me because I can't seem to get anyone to help me
March 16, 2026
Unprompted review
Reply from Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.
RUN THE OTHER WAY!!! Cheats you
I have been using Upromise for a little over a year now. I finally got to $49 and change and I was supposed to be able to withdraw at $50, but as soon as I entered my most recent grocery receipt, my financial goal went up to $100 so now I can’t withdraw at $50. I’ve have to be at $100 before I can withdraw. I’d say the site is a big rip off because, not only that I can’t access my account through my account link, there is absolutely zero way to contact anybody for support through the site. I would stay far away from this place.
February 27, 2026
Unprompted review
Reply from Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.
Upromise Rewards Does Not Live Up To Its Promise!
I’ve had a Upromise Rewards credit card for over 20yrs. On every bill I see “Total Cash Back Sent To Upromise” but when I log into online it shows $0.00! I’ve tried to contact them…the 1-800-877-6647 they list does not work. The website email does not work. I’ve tried to contact them for a very long time. Somebody Somewhere Is Collecting A Lot Of Folks Rewards!
February 23, 2026
Unprompted review
Reply from Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.
The website is really helpful and the…
The website is really helpful and the money went right into my account
April 17, 2025
Reply from Upromise
Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Reply from Upromise
Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
If I could rate lower I would
If I could rate lower I would. They have thousands of dollars from Barclays Upromise Rewards that should have been going to our children's 529 accounts. We can't access our Upromise account and their Help Center will not respond and the email they provide in response to other negative reviews doesn't respond either.
February 10, 2026
Unprompted review
Reply from Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.
Great place to save money for college…
Great place to save money for college and other expenses.
January 20, 2025
Reply from Upromise
Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Free money why not
March 29, 2025
Reply from Upromise
Thank you for your feedback — we completely understand how frustrating it can be to spend time answering questions only to find out you're not eligible, especially after sharing personal information. While eligibility is determined by the survey providers, we agree that your time is valuable. We’re always working with our partners to improve the experience and appreciate you sharing your concerns. If you ever have questions or run into specific issues, our support team is here to help!
Reply from Upromise
Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!
I like getting daily emails to alert me…
I like getting daily emails to alert me to deals and found it very helpful for products i like and use often like coffee. Note: This review was in reference to slickdeals.net Good community that shares tips and experiences. Upromise is very good also:)
December 1, 2024
Reply from Upromise
Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!
Upromise
Upromise is a well rated app and has been given great ratings and I believe that they are one of the best apps available for these types of security for the future
November 13, 2025
Unprompted review
Reply from Upromise
We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Reply from Upromise
Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!
Rip off and cannot get a real answer
I have been with Upromise for quite a while. In the beginning it was useful. Now, I can't seem to get money I have earned through the website transferred properly. I have tried emailing help but it's one excuse after the other. I have a linked account and I have accrued the minimum amount applicable for deposit into my verified bank account. Where is my money? Good luck to you getting yours!
October 1, 2025
Unprompted review
Reply from Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.
SOS-Please help!
I have been trying since last year to update my email so I can transfer my money to my savings account now that my kids are in college. I can't get a response back via email. There is no phone number to call. Please help me!
Dear Upromise-
I appreciate your response but I still have no idea how to get ahold of you. You don’t respond to my emails and I don’t want to list any personal information on this public forum. Any suggestions?
September 4, 2025
Unprompted review
Reply from Upromise
We’re truly sorry your experience didn’t go as expected — we know how frustrating that can be, and it’s never the experience we want anyone to have. Your feedback is important to us, and we’d really appreciate the chance to better understand what happened so we can help make it right. When you have a moment, please reach out to us through your activity ledger on the site — we’re here and ready to help.
Reply from Upromise
We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Upromise makes is impossible to get $25 Bonus for linking 529 account
Upromise offers a $25 Bonus* when you link a 529 within 30 days. I've repeatedly tried but keep getting a technical error message stating, "Account number must begin with A6..." before I even enter the third character. I checked and rechecked my account number which does begin with A6. I've also cleared cache, cookies, etc. I've been getting the same message on multiple computers for days. I wounder if the error will miraculously correct itself after the 30 day bonus period expires. The Bot Assistant responds with "Sounds like you want to talk to a human. " regardless of your question or statement. You guessed it, I've yet to be connected to a human. My email inquiry offered the same level of help. ZERO Customer Service. TERRIBLE experience.
Attn: Upromise - DO NOT reply with a useless canned message of "please contact us so we can make it right" without providing details on how to reach a human at your company!
August 20, 2025
Unprompted review
Reply from Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
Scam site.They cheat People.
Scam site.They cheat People.
Ye one thing you can fix.
Or not.....
You cheat People and you are scam site.
August 18, 2025
Unprompted review
Reply from Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
Reply from Upromise
We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.