UPS delivered a day late, advised no one home, but not case! Would say driver could not find the house or ran out of time. However,got the urgent parts just in time to complete job for customer on tim... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
UPS delivery driver (Warren) contacted me, he was having problems pinpointing my exact address. I wasn't at home but, via our mobile phones & Google Maps, he stayed on the line while I directed him to... See more
Company replied
Delivery on time, with notification and they found us (many don't make the effort and deliver to someone else). Was friendly and helpful and drove carefully past where children play on their way out.... See more
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I used UPS for the first time for the delivery of a delicate item from Germany. I was given regular updates throughout, with the option of having the parcel delivered to a nearby shop to avoid hav... See more
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Company details
Written by the company
UPS® is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. UPS serves more than 220 countries and territories worldwide.
UPS now delivers on Saturdays in the UK
Written by the company
- UPS is the only carrier to offer Saturday Standard delivery for residential parcels across the 8 largest European markets, reaching 130 million homes, without additional charge!*
- *Ipsos, 2022; Future Shopper Report, 2023; UPS Survey, May 2024
Contact info
UPS Ltd, Lotus 2, The Causeway, TW18 3AG, Staines upon, United Kingdom
- 03457877877
- ups.com/gb
Go Global with UPS
3.3
Average
88K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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UPS get my vote
The service was slick, the driver in uniform was professional and the tracking process seemed like best in class with all the options it gave.
May 27, 2026
Unprompted review
Reply from UPS UK
Thank you very much for taking the time to share your review! We are absolutely thrilled to hear that you had such a wonderful experience with UPS! Your feedback means a lot to us, and we truly appreciate it. Kind regards, Raja 👍
There was nothing to complain about
There was nothing to complain about. I got an email saying it I would get it today and I did. It was easy to track.
May 27, 2026
Unprompted review
Reply from UPS UK
Hi there, thank you for the review! We're pleased to hear you enjoyed our service and hope to be delivering to you again soon! Kind regards, Raja 👍😀
Reply from UPS UK
Thank you very much for your feedback! And thank you so much for taking the time to leave it 😀 We hope to deliver to you again soon! - Connor.
I find UPS reliable and trustworthy and…
I find UPS reliable and trustworthy and I recommend them
May 27, 2026
Unprompted review
Reply from UPS UK
Hi there. We're so pleased that you had a great experience with UPS. At UPS, we aim to keep the customer's needs at the heart of everything we do, so we're glad that you enjoyed our service. Until next time 😀 ! -Connor.
Stay home all day and witness a half naked courier
Parcel dispatched last night and all UPS can offer is “delivery sometime today.” Honestly baffling that in 2026 they still can’t provide proper delivery windows like DHL or DPD.
Then the driver turns up looking completely unprofessional …. no uniform, no top on, T-shirt rolled up around his chin. And this wasn’t exactly peak heatwave weather today either!
Not a great look for the company and hardly inspires confidence in the service.
May 27, 2026
Unprompted review
Reply from UPS UK
We're really sorry to hear about your experience with us. Should you wish to seek additional support, please provide the UPS tracking number, along with your full address and telephone number, quoting case number #6102865 by emailing our UK & IE team at uktrustpilot@ups.com. Regards, Raja
An Absolutely Dreadful Delivery Company
I received an email informing me that my package would be delivered on 22 May. After waiting in all day it didn’t arrive. I contacted UPS to be informed that my package hadn’t reached UPS yet.
I received an email on 26 May informing me that the delivery would take place on 28 May. I decided to check the app, this stated that delivery would take place on 27 May and that an attempt had been made but no-one was in. I have been all day, no one has rung my doorbell and my Ring doorbell has shown that no one has walked down my drive. So the UPS driver is not telling the truth.
I contacted UPS and explained what had happened, many apologies and an assurance that an attempt would be made the following day (28 May).
I have just received an email stating that the delivery will be attempted on Friday 29 May.
This company, which is an international delivery service don’t seem to get the basics right. It’s unbelievable how inept they are. Not only that but a signature is needed for this delivery so all these different dates mean that I am expected to wait at home all day as no 2 hour window is available.
Any company using UPS must realise that using such a dreadful delivery service reflects badly on themselves.
May 27, 2026
Unprompted review
Reply from UPS UK
We're really sorry to hear about your experience with us. Should you wish to seek additional support, please provide the UPS tracking number, along with your full address and telephone number, quoting case number #6102864 by emailing our UK & IE team at uktrustpilot@ups.com. Regards, Raja
Flawless delivery service
When I make a purchase online and then see the retailer uses UPS to deliver I am always so pleased as I know I will be kept informed from start to finish, can change the delivery if needed, can pre-sign, approve leaving somewhere secure if not in, and the drivers work so very hard all day in all weathers and always deliver with a smile and on time, it’s always a pleasure! Thank you again for a flawless service!
May 27, 2026
Unprompted review
Reply from UPS UK
You have truly brightened our day, Emma! At UPS, we strive to prioritize the needs and satisfaction of our customers in every aspect of our operations, which is why we are so pleased to hear that you always have a positive experience with our service. We look forward to serving you again in the future! Until we meet again! Raja 👍😀
Always great service always on time…
Always great service always on time driver very helpful very pleasant no complain complaints whatsoever
May 27, 2026
Unprompted review
Reply from UPS UK
Hi Kevin, thank you for the review! We're pleased to hear you enjoyed our service and hope to deliver to you again soon! Kind regards, Raja 👍⌚
Their website told me that my delivery…
Their website told me that my delivery would be made by 7 p.m. on Saturday 23rd, so I waited in all day, as it was a big item (del cost £80). I also turned down a days work worth £200, so yeah, I wasn't best pleased to say the least. How can a 24/7 international delivery company's tracking system say that they're going to deliver something and then just not? Shockingly poor and personally expensive.
May 23, 2026
Unprompted review
Reply from UPS UK
We're really sorry to hear about your experience with us. Should you wish to seek additional support, please provide the UPS tracking number, along with your full address and telephone number, quoting case number #6102741 by emailing our UK & IE team at uktrustpilot@ups.com. Regards, Raja
Parcel delivered
prompt polite service.
delivered in good time and condition.
May 27, 2026
Unprompted review
Reply from UPS UK
Thank you very much for your valuable feedback! We truly appreciate you taking the time to share your thoughts with us, and it means a lot to us to hear from you. 😀 We are looking forward to the opportunity to serve you again in the near future! - Connor.
Always on time and professional
Always on time and professional, package arrived in excellent condition
May 27, 2026
Unprompted review
Reply from UPS UK
Hi Dave. This is so great to hear! We are glad you are happy with how your delivery went, and we hope you continue to enjoy our services in the future. 😀 -Laura.
Reply from UPS UK
Thank you very much for your feedback! And thank you so much for taking the time to leave it 😀 We hope to be delivering to you again soon! - Connor.
Very disappointed ☹️
Not the first time…. Driver didn’t ring the door bell, and he decides attempt to drop the parcel to the pickup location. I am working from home and there is no way I missed the driver. Dell and Burberry please stop using UPS in the UK.
May 27, 2026
Unprompted review
Reply from UPS UK
Hi Jia. We're really sorry to hear about your experience with us. Should you wish to seek additional support, please provide the UPS tracking number, along with your full address and telephone number, quoting the case number 6102519 by emailing our UK & IE team at uktrustpilot@ups.com. Many thanks, Laura.
Please don't use this company
The company i ordered from said my package was waiting to be collected but couldn't tell me from where. I tried the ups app and that actually said it was still in transit somewhere. I tried their virtual assistant but it didn't speak English and unfortunately i don't speak gobbledegook. I thought I'd ring ups direct and somehow managed to get another gobbledegook speaking AI to connect me to a human being. Unfortunately, after being placed on hold several times while he retrieved the relevant information, he wasn't able to tell me where my package was but raising a claim would either find my package or refund me. Apparently they have no idea where it is.
May 27, 2026
Unprompted review
Reply from UPS UK
Hi there, I sincerely apologize for this matter and the inconvenience this has caused you. We are so sorry for the troubles you have encountered with your UPS delivery. If we can help in any way, please provide the UPS tracking number, along with your full address and telephone number, quoting case number #6102518 by emailing our UK & IE team at uktrustpilot@ups.com. We can then take it from there. -Connor
Would have liked to receive a more…
Would have liked to receive a more precise expected time of delivery as had to plan being here all day to collect delivery
May 26, 2026
Unprompted review
Reply from UPS UK
Thank you very much for your valuable feedback! We truly appreciate you taking the time to share your thoughts with us, and it means a lot to us to hear from you. 😀 We are looking forward to the opportunity to serve you again in the near future! - Connor.
Reply from UPS UK
Hi Ulrica. Thank you very much for taking the time to give us this great review! We're so pleased with your positive feedback on our delivery service 😀 Many thanks, Laura.
Prompt delivery by a really friendly…
Prompt delivery by a really friendly and helpful driver
May 27, 2026
Unprompted review
Reply from UPS UK
Hi Howard. Thank you so much for taking the time to publish this great review about one of our drivers! We're so happy to hear they are providing great service 😀 Many thanks, Laura.
excellent service always
excellent - updates for collection and in transit and delivery...
May 26, 2026
Unprompted review
Reply from UPS UK
Hi Tim. Thank you very much for taking the time to give us this great review! We're so pleased with your positive feedback on our delivery service 😀 Many thanks, Laura.
Reply from UPS UK
Hi Yetunde. Thank you so much for your positive feedback; it is always nice to receive. We appreciate you taking the time to leave us a review. We hope to be delivering to you again soon 😀 – Laura.
Excellent, efficient delivery
Tracking was very good - my parcel actually arrived ahead of schedule, which was great! The delivery driver was polite, efficient and cheerful. Excellent service, thank you.
May 27, 2026
Unprompted review
Reply from UPS UK
Hi. This is exactly what we aim for! We're so pleased that you find our services to your liking. Thank you for taking a moment to share your experience. We hope to be delivering to you again soon! 😀 -Laura.
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