Upserve Reviews 144

Reliable POS system, easy-to-use for even the non-tech saavy management in our company. But the best part, the CUSTOMER SERVICE

The install and support after install has been outstanding.

My recent experience was just fine. The Rep was helpful and solved the problem we were having. The bad part is that it took 32 minutes to solve the problem. If we had another POS system the problem could have been solved at a fraction of the time. We are very short staffed and to have a person having to deal with this 1 problem for 30+ minutes is ridiculous. There are many short coming when it comes to UpServe and at this point I am counting down the day to the end of our contract!!!

So far so good, only feedback is that would like a faster service support response but that's it. POS and KDS system is easy to use and streamlined for a growing business.

UpServe makes it very easy to understand how to learn and use the POS system. They've accounted for every possible scenario/situation, that may arise. The development of the system is great, easy to use, and provides a great reporting suite. Also, they offer great customer service as well.

The tech. staff at Upserve is very capable. We don’t have a lot of issues but when we do they are helpful and efficient. Thank you!

Lack of management, no answer no follow up, you will never get a manager when you have to escalate a pro blemish, they just seem that do no exist

We only had one POS working and Upserve quickly helped us get all of the stations back up and running.

Carlos F - Help me resolve an issue with a customers tips. He made the process painless, especially when I had an upset costumer on the other line.

Thank you for the Chat option!!

Live chat is very quick and reliable way to solve problem.
Support team helped me very patient and professionally

James helped me out through the chat now app on Upserve. Helped get me all the resources I needed to get access to and did it with understanding and in a very timely manner. Huge thank you. great company for my restaurant!

Upserve's integrated support button that links directly to support 24/7 and minimizes while on the POS screen is super functional and helps handle issues quickly. I've used two other POS systems in my businesses in the past, and this small feature has actually come in handy multiple times, solving issues expediently.

Everyone I've connected via chat has been kind, helpful, patient - going beyond my questions to provide me additional information I didn't even know I needed! No chat ends before my questions are answered and my issue resolved. Thank you Anthony, Cori, and so many others who have assisted me along the way! You are so appreciated!

Good luck getting in touch with customer support if you have an emergency.

Upserve is an excellent POS system. I'd say it is a cross between the functionality of Aloha and some of the better parts of Square. The programmability is good but not quite as flexible as some others. You should be able to do 99% of the things you want to do, I'm just really particular about certain options and they don't exist in the current build.

I had a pretty good idea on what I was trying to do in the pos system I just wanted to make sure I wasn’t missing anything so I chatted with Anthony and he confirmed what I was trying to do. He was very nice. Unfortunately I could not do what I would have like which is apply a coupon code comp with an exact dollar price, your system would only allow a percentage not dollar amount. I also never got to thank Anthony or formally end my chat with him because the chat had timed out. It was three minutes that had passed before I got back to writing to him. I was disappointed I didn’t get the chance to appreciate his help.

I could not get our cash box to open. I used the text support and it was easy and they got the box connected in minutes.

Really love working with Upserve, they have an amazing team the it is super easy to work with.

They are always very friendly, courtous, and willing to try many options for fixing my problems. They walk me through each step, explaining where i will find what they are looking for.
Thank you for helping a non-apple user navigate the system easily.