Binghamton, NY area Contractor; Inconsistent quality, Slow to unresponsive communication
Unresponsive: A floor installation looks very good despite a snafu. But, I was ghosted thereafter. I purchased a house recently and then discovered it had suffered a fire and was entirely renovated by Upstate Professionals. I met with Rafael Diaz and we discussed a list of projects I wanted done. From replacing a decorative shutter (they installed) that had fallen off and been dented beyond repair to replacing stairs that were way too deep. The first project I wanted done was moving carpeting from an upstairs bedroom to a family/guest room in the basement and replacing it with a hardwood floor. His crew mistakenly picked up a pallet of red oak in place of the matching bamboo flooring he had ordered. Although it didn't match the hall, it was beautiful. While more expensive than the bamboo, it definitely was their crew's mistake. I did not want them to rip it out and re-do it for the environmental, labor, & time impact. The carpeting was rolled up and placed in a wet portion of the garage instead of in the finished room. I called the office immediately, and then wrote Rafael asking that they move the carpet. It eventually became soaking wet, smelly and ruined. I had already paid for the floor installation. Questions regarding the other repairs went unanswered. I never heard from them again. I wish they would have been upfront and honest about projects they were not interested in doing, or items they would or could not replace.