Upstix Reviews 217

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the staff for being responsive, helpful, and professional, with many highlighting excellent customer service. People appreciate the clear communication and the support received throughout their interactions. However, some people were dissatisfied with the contact process, reporting instances of unreturned calls or missed appointments. Additionally, opinions on pricing are mixed, with some reviewers finding the valuations offered to be lower than expected.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Customer communications

Customers had ambiguous experiences with contact. While some reviewers appreciated receiving multiple text... See more

Price

Users describe ambiguous interactions with price. While some customers agreed to proceed with valuations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just exchanged contracts on a property sold by Upstix. The transaction has been faultless to date. Upstix have been responsive and helpful to any queries raised, we certainly would not hesitat... See more

Rated 5 out of 5 stars

Came to Upstix after being taken as fool by a number of cash sale companies , and all of them pulled the same stunt witholding the valuation and trying a price drop and the last minute. Spoke to Kris... See more

Rated 5 out of 5 stars

Got me over the line with the sale despite some major obstacles out of my control on my side. Naomi was very understanding , professional and showed genuine empathy, I couldn't have done it witho... See more

Company replied

Rated 5 out of 5 stars

When our sale to another company (Bettermove) fell through at the last minute, we were devastated and thought that our chance to move to our dream home was gone. On a Friday afternoon, I took w... See more


Company details

  1. Property Investment
  2. Investment Company
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Appraiser

Written by the company

Upstix offers you a new trustworthy way to sell your property, guaranteeing you speed, certainty and simplicity. No more waiting for estate agents, solicitors, buyers and the dreaded chain. Every traditional house sale has at least one hitch, and always takes longer than you hoped. Sell your house to Upstix and free yourself from that uncertainty and stress.


Contact info

3.7

Average

TrustScore 3.5 out of 5

217 reviews

5-star
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1-star

Replied to 53% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Easy navigation

Easy to navigate and use.

October 22, 2024
Unprompted review
Upstix logo

Reply from Upstix

Thank you for your feedback. We’re thrilled to hear you found our platform easy to navigate and use. Let us know if there’s anything else we can do to improve your experience.

Kris

Rated 4 out of 5 stars

Really good idea and communication was…

Really good idea and communication was very easy simple and clear

October 14, 2024
Unprompted review
Upstix logo

Reply from Upstix

Thank you for the great feedback. We're so pleased to hear that you found our business helpful and our communication clear and easy. We're here to make everything as seamless as possible, so feel free to reach out anytime.

Kris

Rated 4 out of 5 stars

Rating based on a look see of services…

Rating based on a look see of services Upstix can provide - thinking of using full services in near future.

October 23, 2024
Unprompted review
Upstix logo

Reply from Upstix

Thank you for your feedback. We're glad to hear you're considering our service in the near future. If you have any questions or need more information about what we offer, feel free to reach out. We're here to help!

Kris

Rated 5 out of 5 stars

Incredible support by Alex and all the…

Incredible support by Alex and all the Upstix team.

October 11, 2024
Unprompted review
Upstix logo

Reply from Upstix

Thank you for your kind words. We're delighted to hear that you received incredible support from Alex and the entire Upstix team. We strive to provide the best service possible, and your feedback means a lot to us.

Kris

Rated 1 out of 5 stars

One of the rubbish company.i am saying…

One of the rubbish company.i am saying to everyone who want to sell house.do not sell with them.they trying to rip u.first they will say we can give good price then they make a bargain.they try to take ur house way below to the market price.they try to make ur life more difficult.so please try to avoid this company.

October 7, 2024
Unprompted review
Upstix logo

Reply from Upstix

Hi Wajid,

Thank you for your feedback. We’d like to clarify that our business model is based on purchasing properties from vendors within a timescale set by them, offering a fast and efficient process.

We are always transparent about the fact that we cannot offer full market value upfront, which is why we have a detailed conversation with each client to ensure they fully understand this.

There is no obligation or tie-in at any stage, and the information we provide is based on feedback from local agents, ensuring it's as accurate as possible. Additionally, we offer a unique profit share. If the property sells for more than we initially estimated, the vendor benefits from this increase. Our goal is to provide a fair and flexible service that meets your needs.

We’re always open to discussing concerns or questions directly to ensure transparency and clarity throughout the process.

Best wishes,
Kris

Rated 5 out of 5 stars

A good way of selling

Duncan was informative and most of all straightforward and honest, the price was as expected and fair, I was enquiring after a chain collapse, In the end I haven’t used the service due to a change in circumstances. Though I have no qualms in using the company based on my experience, my only little gripe was that the surveyor turned up unannounced, but fortunately I was working from home that day so I could accommodate him.
In short a very good way of selling if this process suits your needs.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

A great and exciting concept.

I've not used the service yet, however I have been in touch with the team - they are friendly and not pushy. I intend to move forward with them when I'm ready to sell. A great and exciting concept.

September 23, 2024
Unprompted review
Rated 3 out of 5 stars

Offer was quite good if it ultimately…

Offer was quite good if it ultimately stayed at middle to higher point. Not sure what it would have ended up being as house still up for sale and we are not desparate to sell.

Not entirely convinced about the usp of giving seller a share of any profit on eventual market sale...cant imagine it would be much after selling/legal expenses and any profit they keep.

May 18, 2024
Unprompted review
Upstix logo

Reply from Upstix

Ian,

Thanks for the feedback and review. We are glad you found our offer good if you ever do need to sell with speed, certainty and no stress!

Our profit share offer has proved popular and we make sure that what you can receive is not diluted with any hidden legal or selling fees.

After we have bought your property, if we then end up reselling it for more than what we said it was worth, we give you the majority of the upside.

So as an illustrative example, if valued your property at £250,000, we would typically buy it from you for £213,000 (a 15% discount). But if then went on to sell it for £270,000 we would give you the majority of the extra £20,000. This means you get a fair deal, not left short changed and you are confident that we are not valuing your property at an artificially low price.

We are always here if you want to discuss further.

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