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Upwork Reviews 12,579

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the platform for its user-friendly interface and the security it offers, particularly regarding payment protection and verified clients. Many people appreciate the opportunities to find work and connect with clients, highlighting its role in career growth and skill development. However, some people were dissatisfied with the pricing structure, noting that fees and commission rates are too high, and the cost of "connects" for applying to jobs is excessive. A few other people also felt that the service had issues, such as problems with time tracking, unexpected account restrictions, or difficulties with payment processing delays.

What people talk about most

Website

Users describe positive interactions with the website, highlighting its intuitive interface and ease of... See more

User experience

Consumers find the user experience to be largely positive, praising its intuitive interface, ease of project... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express satisfaction, highlighting the... See more

Payment

People report ambiguous experiences with payment. Many reviewers praise the secure payment system, robust... See more

Price

Customers consistently express dissatisfaction with pricing. Many reviewers report high fee rates, with some... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve had a generally positive experience with Upwork. Recently, I’ve been getting access to more interesting and engaging projects, which makes the platform feel worthwhile and motivating to use.... See more

Rated 4 out of 5 stars

It is a great platform for freelancers but fee rate deduction are much higher..for 200usd it charges 30usd fee. Need to be lower..and payment holding time shall be more less.

Rated 4 out of 5 stars

Upwork is good it provides with clients and connect freelancers with it.... It just that upwork has become expensive if the proposal did not get see by client the connect should be returned or atleas... See more

Rated 3 out of 5 stars

When I first started, it wasn’t all about spending money to get a job. Now if you want a job you basically have to pay for it. I had to take a few years off to take care of my premature baby and a... See more


Company details

  1. Business to Business Service
  2. Employment Search Service
  3. Online Marketplace
  4. Recruitment Service

Written by the company

Upwork is the world’s largest human and AI-powered work marketplace, connecting businesses of all sizes with highly skilled independent talent. From startups to Fortune 100 enterprises, companies rely on Upwork to find trusted experts across 10,000+ skills in web and app development, design, finance, customer support, consulting, and more. Built for the AI era, Upwork combines human ingenuity with smart tools like Uma™, our mindful AI, to streamline hiring, match top talent faster, and deliver outcomes at scale. With flexible solutions like Business Plus, Upwork gives SMB leaders and growing companies a faster, easier way to scale. Business Plus offers access to top-tier talent, hands-on support, and advanced tools to simplify hiring, onboarding, and project management, all in one place. By integrating AI-powered solutions with human ingenuity, Upwork helps businesses manage projects with greater efficiency and effectiveness. Companies can leverage the platform to not only find the right experts but also to oversee project progress and outcomes seamlessly. This combination of skilled freelancers and intelligent tools empowers organizations to move faster, optimize spending, and ultimately unlock growth opportunities in an increasingly competitive landscape. Whether filling skill gaps, scaling complex projects, or driving digital transformation, Upwork helps businesses move faster, spend smarter, and unlock growth. This is where expert talent and AI-powered solutions come together to get work done.


Contact info

  • 530 Lytton Ave, Suite 301, 94301, Palo Alto, United States

  • upwork.com

Join Upwork

The place where businesses and freelancers connect

3.9

Great

TrustScore 4 out of 5

13K reviews

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Rated 5 out of 5 stars

Overall

Overall, it is a very useful and trustworthy platform to work with.

April 22, 2026
Rated 1 out of 5 stars

It's striking how basic Upwork’s…

It's striking how basic Upwork’s infrastructure remains regarding application feedback. The system neither incentivizes replies nor penalizes silence, despite charging users for premium insights.

April 23, 2026
Unprompted review
Rated 4 out of 5 stars

I can’t give myself the highest score…

I can’t give myself the highest score yet because I still don’t have consistent long-term collaborations. Although I’ve already earned more than enough to cover my Connects and subscription plan twice over, it’s still a bit discouraging

April 20, 2026
Rated 5 out of 5 stars

I’ve had an excellent experience using…

I’ve had an excellent experience using Upwork. The platform is reliable, easy to use, and provides a great environment for connecting with clients and freelancers worldwide. Payments are secure and processed on time, which gives a lot of confidence when working on projects.

The variety of jobs available makes it easy to find opportunities that match different skill levels, and the communication tools help keep everything organized. Overall, Upwork has been a valuable platform for building professional relationships and growing income online.

Highly recommended for anyone looking to work remotely or hire skilled professionals.

April 23, 2026
Rated 1 out of 5 stars

Upwork can permanently ban you with no real explanation and no way back once they deem you have broken rules. No matter how you did it, you will be banned for life, with your earnings taken away

I used to think the same about Upwork until recently.

Built up solid work, good clients 40+, everything going well job success 100% s stars $200,000 in earning and $20,000 paid in fees to Upwork (not including connects and subscriptions). Then got permanently suspended after using a VPN during a live client call to test access to a US-restricted system, exactly as the client requested.

Appealed and provided full video and transcript showing the context, I was on Upwork client call and tested access on VPN to their website. Still upheld as a “final decision” with no clear explanation.

Not saying it doesn’t work for some people, but experiences like that definitely make you question how fair and consistent the platform actually is.

Ask yourself if you do something to break TOS are you ok to lose everything you built through this platform? As I have had my fingers burned I would diversify. Also once your account is disabled you as a human being can never go back to the Upwork platform. EVER. Is this the type of company you want to partner with?

April 15, 2026
Unprompted review

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