Amazing group of therapist, highest of standards as always, so professional and warm. The main woman herself (Debbie) puts her heart and soul into everything she does and always goes above and beyond... See more
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Urba has been a god send during Covid! When everything closed last year I really wanted to make sure I was buying from independant shops so I contacted Urba and found them to be very knowledgeable and... See more
Company replied
Just back from Urba in Tullamore… again as im regular client 😉… highest standards and professional team… I just love all girls in there!! I’m always pampered in Urba doesn’t matter which girl I’m go... See more
I recently did an online consultation and have been using the products recommended and following the food advice for 2 weeks now. I can already see a difference in my skin, delighted with how quickly... See more
Company replied
Company details
Written by the company
https://urbabeauty.ie/
Contact info
Unit 2, Inis Oir, Golden Island, N37E2W1, Athlone, Ireland
- 0851971982
- info@urbabeauty.ie
- urbabeauty.ie
4.8
Excellent
50 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Absolutely fantastic service
Absolutely noting only good things to say about Urba , they are very helpful and always so professional. Their work is second to none 🥰 always a pleasure to go to the salon with fantastic service.
September 11, 2021
Unprompted review
My girlfriend booked microblading for…
My girlfriend booked microblading for today at 11, we travelled 45 mins to get there, when the girl can eout she said that she could not do the eyebrows if my girlfriend was not wearing a mask, she has an exemption and a recovery cert. So she left, she went back a few minutes later and the girl said she could do it as she has a covid recover cert but that it was too late, 10 minutes had elapsed. What a disgrace this place is. Turning down €400 cash. Also they only accept cash, no cards.
September 11, 2021
Unprompted review
Reply from Urbabeauty
Hello Johnny,
We send an email to our all Phibrow clients containing an information pack regarding the treatment and why the treatment is cash only. Your girlfriend was emailed this information pack (twice) using the email address that she sent us by text. We had also asked her to ensure that she read this info pack before arriving for her treatment.
A Consultation form for this treatment (and any of our treatments) is also emailed to all of our clients. This form is to be completed by the client before they arrive in for their treatment. In this form it gives our clients a chance to answer some questions regarding their medical history - this is an absolute must in order for us to determine if it is safe to do the treatment. This would also give a clients a chance to let us know if they are exempt from wearing a mask.
A confirmation by email and text is also sent to our clients to confirm their appointment and to remind them of our policies and procedure i.e. you must wear a mask in our clinic.
As the Phibrow treatment is so close contact for over 2 hours we simply cannot perform the treatment if a client isn't wearing a mask as it puts our Therapists at risk. If the consultation form had been read prior to your appointment as we requested it may have saved you the 45 minute trip and would have allowed us to book our therapist with a client who was eligible for the treatment.
Your girlfriend did come back in 10minutes later to say she would try to wear a facemask but yes at that stage we did say it was too late as she had yet not completed her consultation form which would take another 10minutes to complete - we are a busy salon, 20minutes makes a huge difference to our appointments and we have appointments scheduled for the rest of the day.
I understand your frustration but however perhaps after reading the above perhaps you will be slightly more understanding of the situation.
Your girlfriend did rebook two other treatments with us in the next few weeks, again, a consultation form will be emailed along with a confirmation email and text reminder.
Kind Regards,
Team Urba
Really want to thank Urba Tullamore for…
Really want to thank Urba Tullamore for the fabulous facial yesterday, Roisin was absolutely fabulous…cannot recommend Urba highly enough, fabulous service as always ❤️
September 1, 2021
Unprompted review
really recommend them
really recommend them , they are best at what they do
July 5, 2021
Unprompted review
Service is first class
Service is first class. Always on hand for great advice and delivery is excellent.
June 4, 2021
Always the best service and the most…
Always the best service and the most professional advice, they fixed my skin and i cannot recommend urba enough! Anything from home skincare to in-salon treatment - they are the best.
Thanks
May 14, 2021
Excellent
Excellent, professional and friendly service. Would definitely recommend. Debbie and her team have a wealth of knowledge!
May 6, 2021
Excellent customer service even…
Excellent customer service even throughout lockdown
Always at the end of the phone for advice .
May 3, 2021
Reply from Urbabeauty
Thank you for your review Catherine, we really appreciate it.
Debbie & Co. x
5 ⭐️ urba
Last year I did a consultation with Ailbhe which was excellent however due to my own life problems I wasn’t ready for the skin journey recently I spoke with the amazing debbie, finally getting on track.she’s amazing at what she does and her knowledge is incredible!! Well done urba 🤩🤩🤩🤩
April 29, 2021
One stop shop for all things skin related.
Absolutely love the ladies of Urba Beauty! They are so friendly and helpful, and have played a major role in educating, advising, and supporting me regarding issues with my skin (especially my therapist Ailbhe). Also my visits to the salon always help me feel better about myself, and are essential in my self care journey. I cannot wait until you guys reopen!
April 27, 2021
My skin is so much better already
April 26, 2021
Reply from Urbabeauty
That is fantastic! Delighted to hear this x
I trust Urba 100% when it comes to skin
I just love Debbie and the team at Urba. They're a wealth of knowledge when it comes to skin. Debbie only stocks products that she truly believes in so you know they're going to work. I had a skin consultation recently and was recommended products. After one week I already see a difference. I trust them 100%. I wouldn't buy my skincare anywhere else now and I'm only delighted to give the business to a small Irish business.
April 17, 2021
urba and there staff are so…
urba and there staff are so accomadating always on the end of a phone always helpful with great tips
love there Instagram post
very obliging in Tullamore and athlone just amazing gang so they are ❤
April 15, 2021
Very happy with prompt service!
Very happy with prompt service!! And the little choc bar was such a nice touch!!
April 15, 2021
Reply from Urbabeauty
Hi Deirdre, Thank you for taking the time to leave us a review, we really appreciate it. Debbie & Co. x
Ailbhe is amazing!
Always find Ailbhe's advice amazing. I can already see a difference in my skin from using the products she recommended and it hasn't even been a week. Thank you Ailbhe!
April 13, 2021
Reply from Urbabeauty
Hi Rachel,
Thank you for your review. We are so delighted to hear that!
Ailbhe is a fantastic therapist.
We look forward to seeing you back in the salon soon.
Debbie & Co. x
Reply from Urbabeauty
Thank you very much David.
Debbie & Co x
Great service
Great service, and very fast delivery. The package smelled absolutely fab. And the product was nicely packaged.
April 1, 2021
Reply from Urbabeauty
Thank you for your review Karina. We put a lot into our packaging, I am so glad that you appreciated it :)
Debbie & Co x
Reply from Urbabeauty
Thank you Annette, glad to be of help.
Debbie & Co. x
Reply from Urbabeauty
Hi Frances,
Thank you very much for the lovely review, much appreciated.
Debbie & Co. x
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