Urban Farm-It Reviews 

Fabulous! ⭐️⭐️⭐️⭐️⭐️

Bought a grow kit for my flat in London - super speedy delivery and exactly as described. Very happy!

Superb customer service and great product. I ordered and grew from the lion’s mane kit and received valuable advice during the process as I’m a complete novice. The produce tasted incredible. Thanks 🙏. I’m hoping my memory will improve soon too

Took almost 2 months and a couple of enquiries to finally get a very soft fluffy mould after another email we changed tactical approach and the floppy soft mould went hard and very chewy tasteless hard chew a very expensive way to get four slices of inedible mushroom

I ordered a mushroom grow kit from Urban Farm It back in November and nothing ever arrived. I chased multiple times and was ignored each time. No update. No explanation. Just silence.

In the end I had to submit a chargeback through my bank to get my money back, which says everything about the experience. I paid for a product that never turned up and was effectively ghosted.

Really disappointing. I wouldn’t recommend ordering from them until they can actually deliver what they sell and respond to customers properly.

Placed an order on 7th December, received a dispatch confirmation on the 11th of December, still had not received anything by the 22nd of December despite being sent tracking information. The tracking info advises that Royal Mail have not even received the parcel. When emailing on the 22nd, Urban Farm responded with "Our office is now closed for the Christmas period and we will be unable to respond to enquiries during this time.
If your issue is not resolved, please get back in touch after 5th January, when the office reopens, and we’ll be happy to assist you."
Unfortunately, this wasn't great help for the Christmas gifts I had ordered ! Hugely disappointed, not sure if the items will even arrive now.

Ordered on 25/11, received an e mail advising the item had been despatched on 04/12. I e mailed on 11/12 to ask for tracking information as nothing received and no way of knowing how it was being sent. Was told that delivery was attempted on 26/11 and a card was left. No card left, no delivery. Asked for a refund and was told on a Friday afternoon that I would have to collect the item before Monday. I advised that this wouldn't be possible and I would like a refund only to be told that they wouldn't refund me. Pointed out that they told me the item was despatched on 04/12, gave me no tracking info and then told me that it was actually sent on 26/11. As this has been totally the fault of them and the delivery company I would like a refund. All contact to them has since been ignored until 23/12 when I got a message saying they were closed for Christmas! I would never order anything from this company again. I can't review the product as it was never sent/received but the customer service is abysmal.

Order delivered to wrong address, no reply from customer service emails and no phone number that I can see. I have no idea about the product, but perhaps the company can ask the person who it was actually delivered to for a review.

Had a lot of fun growing both Oyster mushrooms and Lions Mane. Both were quite successful and we have had some repeat crops. It's been great watching them grow, taking pics, and the instructions were clear - graphics helped. Cooking them got us creative and we dried some, air fried some and made some burgers too. I'm hooked. Also took the next step to make some containers for growing by making holes and putting perlite in the bottom. That worked really well. Will be back for more.

Great customer service!
I had an issue with the delivery date for my order and Haidee from Urban-farm-it was really helpful and resolved it for me really quickly.

Great customer service and a fun experience growing oyster mushrooms! Initially ordered the pink oyster mushroom kit and when I realised my house wouldn’t quite provide the high temperature needed for the fruiting stage, the team were really helpful and quickly arranged for me to receive the blue-grey oyster mushroom spawn instead which worked perfectly and I ended up with several great flushes :) would definitely recommend for beginners without mushroom growing experience, the kits are easy to use and the team are happy to give advice if you have any queries. Thank you Urban Farm-It!

Excellent product, really fast delivery and brilliant customer service, what’s not to like?

Great company, would buy again. Already looking for kits as Christmas gifts!

Bought a lions mane grow kit for my partner, it arrived quickly and he loved it! Will definitely be back for more... most likely for myself!!

Really efficient service and helpful staff when I had a clarifying question about how to use the plugs I bought from them.

Ordered Lion’s Mane mushrooms from Urban. Prompt delivery, but to entirely the wrong address, courtesy of DPD.

Haidee was very responsive and understanding, and promised a replacement within 24 hours.

Great service, very happy.

I ordered a mushroom spawn bag from Urban Farm It. It arrived sealed and looked fine at first, but a few days later clear contamination appeared — the kind that takes time to develop, which means it must have been present before delivery.

When I contacted Urban Farm It, they refused a refund because their policy only covers issues reported within 24 hours. That doesn’t make sense for a living product, since contamination can take several days to become visible.

After some back and forth, they later told me the bag should have been kept frozen, but that instruction wasn’t provided anywhere, and refridgerating wouldn’t have fixed a bag that was already contaminated.

At best, it might have delayed the symptoms.

The product concept is great, but the quality control, unclear storage guidance, and rigid refund policy left me disappointed. I expected more transparency and accountability from a company specialising in cultivation supplies.

In response to their response below:
As I already told the customer service agent have many purchased bags from other people’s companies in my cupboard at the normal temperature for mushrooms that never get contaminated even after months unless I made a mistake myself with grain transfer and never to that level.

After the 8th email they told me this. I am copying word for word:

“Thanks for confirming.

Our storage advice generally for spawn is in a fridge between 2-5 degrees, excluding a few strains (for example Pink Oyster).

I hope this helps for future storage.”
21 October 9:48

It seems to me like they are lying rather than being honest?

Then obviously I replied that they hadn't included such instructions and the person ignored my feedback.

I used to be a regular customer. Seems like they don't value my custom.

More a rating of their delivery company covering Hampshire than them. I was not told that I need to be in to sign for delivery, I didn’t receive any card through the letter box to say that delivery had been attempted. After 2 failed delivery attempts I was told my only option was to collect in person. As this involved a 1 hour round trip I told them to bin the package. Urban Farm It customer service were unwilling or unable to help in any way.

Lion's Mane kit. 1 great first flush and a 360g mushroom. Then,... nothing. Block was in same place and same growing conditions (temperature and humidity controlled and monitored) but no second flush appeared. Very disappointed and £20 for a single (albeit large and extremely tasty) mushroom just isn't worth doing again. Customer service is very responsive but there's nothing that would make me want to spend time and money on another one. I'm still glad i got to try a large lion's mane mushroom though and turning it into a vegan 'steak' was amazing. If only you could buy those mushrooms in shops!!

Ordered the Oyster plugs. Was sent spawn instead. Company rectified it and sent plugs on express and apologised for the mistake.

Keep in mind that the customer service is via email, there is no number you can call and their office is closed on weekends.

Changed rating from earlier to reflect the fact that they rectified the problem.