Couldn’t recommend the deep tissue massage with Piotr highly enough! Very professional, friendly, polite and responsive - he was more than happy to be flexible on time too (I had to push it by 30 mins... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a very rewarding time with Justyna who was very skilled, kind, responsive and knowledgeable. She shared a lot of great advice while carrying out our treatments. I don’t know how she mana... See more
Company replied
Elliot was professional, calming and generally great vibes- and gave a foot massage that sent me to sleep. He brought a candle, room scents and used aromatherapy oils creating an amazing atmosphere cr... See more
Company replied
Aster was absolutely wonderful. She was incredibly kind, professional, and attentive throughout the whole experience. I was extremely tired and had a lot of pain and tension, but she knew exactly... See more
Company replied
Company details
About Urban | Massage & beauty at home
Written by the company
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Written by the company
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contact info
Great Suffolk Street, SE1 1PP, London, United Kingdom
- urban.co
Refer a friend, get £15 off
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Urban | Massage & beauty at home
We’re so glad to hear you had a great experience – thanks for sharing!
Great experience!
August 7, 2026
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review, Yechiel!
Consistently great massages
The Urban massage therapists are just heads and tails above anywhere else. I think because they are individually rated, maybe? The quality of the massages is always consistently great, always professional, always a positive experience - which you need when inviting people into your home. Booking is very easy, pricing is straightforward and I love the new add ons like foot and/or head massage. The best part is that when the massage is over you can relax in your own space! 10/10 service from Urban!
August 16, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for sharing your love for our services, Alison. Your feedback is super important to us and we're so glad your experience was perfect. We can't wait to welcome you back for another treatment.
Great experience
Urban is always great. I booked Kevin for the first time, and was so pleased with his technique, attention to my individual needs, and friendly nature. I’ll book him again.
August 14, 2026
Reply from Urban | Massage & beauty at home
Thanks for such a lovely review. You're in great hands with Kevin, they clearly did an amazing job. Don't forget to add them to your favourites for your next booking!
Good service
Good service. However, I couldn’t change the appointment time on my phone. I had to use the desktop.
August 14, 2026
Reply from Urban | Massage & beauty at home
Hey Elena, thanks so much for taking the time to tell us about your treatment. We have noted your feedback regarding the appointment time amendment. This is super helpful. We hope to see you again soon!
Easy to use and great customer service.
August 17, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Great service for last minute massages…
Great service for last minute massages and good people working for them
August 16, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
We're so glad your treatment went well, Sabrina. Thanks for the positive review!
Great massage and energy
Elliot was professional, calming and generally great vibes- and gave a foot massage that sent me to sleep. He brought a candle, room scents and used aromatherapy oils creating an amazing atmosphere creating that spa like feel at home. Can’t wait until the next one
August 15, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for your review, Char Char! Elliot is such a great therapist, we're so glad you got to experience their magic. Remember, you can add them to your favourites for quick and easy bookings in the future.
Brilliant
Easy to book your chosen therapist and treatment. Clear intuitive steps on the app and great recommendations and tips. The descriptions from Urban also help with making the right decisions for you. I have been using Urban for years and it has never disappointed.
August 15, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for sharing your love for our services, Venessa. We can't wait to welcome you back for another treatment.
One of the best massages I’ve had
One of the best massages I’ve had! Temi communicated well and was lovely
August 14, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Wow, it sounds like Temi worked their magic! We're so glad you enjoyed your treatment, we hope to see you again soon.
Reply from Urban | Massage & beauty at home
Thank you for the 5-star review, Jacqs!
Absolutely brilliant -very professional…
Absolutely brilliant -very professional - on time and very very good .
August 6, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Really appreciate your kind words, Tim– so glad you enjoyed it.
Excellent service
Excellent service. Right on time. Good experience. Definitely recommend
August 1, 2026
Reply from Urban | Massage & beauty at home
Thanks so much for the great review, Mr Asad– we really appreciate it.
Fantastic massage
Fantastic massage, very professional, booking process straightforward.
August 8, 2026
Reply from Urban | Massage & beauty at home
Thanks for the lovely feedback, Liz– we hope to see you again soon!
Francesco’s massage is really amazing
Francesco’s massage is really amazing. I felt really relaxed and yet more energised afterwards. Francesco is punctual, friendly and listens to our needs. I highly recommend.
August 11, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Francesco sounds like a star – so glad you had such a great session, Paulo! Make sure to add them to your favourites for next time.
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Great for home treatments
This is a brilliant app for bringing various physical treetments to your home. I wish I’d known about it earlier, since I’ve had terrible (temporary) mobility problems.
August 10, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Yay, 5 stars is exactly what we want to hear! We're so glad you had a lovely treatment, can't wait for you to experience your next treatment.
Love booking with urban been using…
Love booking with urban been using nearly 3-4 years now
August 7, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review, Ryan– so happy to hear you enjoyed everything.
Excellent service
July 26, 2026
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review!
It looks like the app and website are…
It looks like the app and website are definitely working better than before.
July 27, 2026
Reply from Urban | Massage & beauty at home
Thanks for such great feedback Jorge, we really appreciate it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.