Couldn’t recommend the deep tissue massage with Piotr highly enough! Very professional, friendly, polite and responsive - he was more than happy to be flexible on time too (I had to push it by 30 mins... See more
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We had a very rewarding time with Justyna who was very skilled, kind, responsive and knowledgeable. She shared a lot of great advice while carrying out our treatments. I don’t know how she mana... See more
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Elliot was professional, calming and generally great vibes- and gave a foot massage that sent me to sleep. He brought a candle, room scents and used aromatherapy oils creating an amazing atmosphere cr... See more
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Aster was absolutely wonderful. She was incredibly kind, professional, and attentive throughout the whole experience. I was extremely tired and had a lot of pain and tension, but she knew exactly... See more
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Company details
About Urban | Massage & beauty at home
Written by the company
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Written by the company
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contact info
Great Suffolk Street, SE1 1PP, London, United Kingdom
- urban.co
Refer a friend, get £15 off
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 24 hours
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Reply from Urban | Massage & beauty at home
We’re so happy you enjoyed your treatment, Amy– thanks for letting us know!
Great massage
Amazing massage! Very professional, punctual, and made the whole experience relaxing from start to finish. Having the session at home was so convenient, and I felt completely refreshed afterwards. Highly recommend!
July 18, 2026
Reply from Urban | Massage & beauty at home
Thanks for the 5-star review Veronica, your feedback is super important to us and we're so glad your experience was perfect. See you again soon!
Book Mirlene!
Mirlene was calm and knew what she was doing. She found knots I didn’t know I had and over the course of the massage, worked them out.
July 22, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for your review, Esther! Mirlene is such a great therapist, we're so glad you got to experience their magic. Remember, you can add them to your favourites for quick and easy bookings in the future.
Such a luxury and convenience service
Tried them first time and had to say very happy with it, as mom with new baby it's very hard to go out, its not as simple but with this service i can get them home, having massage and pampered without all the hassle, my therapist very polite, on time and she did well technically its just bit too soft with pressure, i should have say anything about it maybe but was too shy to ask, otherwise all perfect, next time i will try to make sure to write in note i love strong deep massage. Give it a try, great service
June 21, 2026
Reply from Urban | Massage & beauty at home
Hi Lena. Thank you for giving Urban a try. We’re so glad the at-home service made it easier for you to enjoy some well-deserved relaxation as a new mum. It’s lovely to hear that your therapist was polite, punctual and made you feel well looked after. We completely understand that it can sometimes feel awkward to ask for more pressure, but please don’t be shy next time. Your therapist will always want you to feel comfortable and can adjust the treatment to suit you. Adding it to your booking notes is a great idea. We hope to welcome you back soon!
Reply from Urban | Massage & beauty at home
Thanks for such great feedback Caitlyn, we really appreciate it.
V V good indeed
My wife had a lot of back pain, and she said it was a brilliant experience and really appreciated the care.
July 10, 2026
Reply from Urban | Massage & beauty at home
Hey Oliver, thanks for taking the time to leave such a wonderful review. It sounds like your wife had a great experience. Hope she continue to feel the benefits! See you again soon.
Excellent massage
Excellent massage. Great manner, first time having home massage and was made to feel at ease. Not having to travel after meant that I felt the benefit for longer! Highly recommend!
July 17, 2026
Reply from Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon.
A great massage
A great massage: gentle but firm, authoritative and sympathetic, just wonderful. Thank you so much. I feel great!
July 21, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hey Ms Curtis, thanks a lot for your feedback – so glad you enjoyed everything.
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Was great from the start to end
Was great from the start to end. Done facial and just love it
July 20, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for the 5 stars! So glad you enjoyed your treatment.
Lydia was lovely and massage was great.
Lydia took time to ask questions to know what areas were important to my partner.
July 14, 2026
Reply from Urban | Massage & beauty at home
Lydia sounds amazing – so glad they gave your partner such a great treatment.
In my experience she was a brilliant
In my experience she was a brilliant
Very very good massage nice 👌
She was on time
And excellent service
I'm happy 😊
July 18, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Yay, 5 stars is exactly what we want to hear! We're so glad you had a lovely treatment, can't wait for you to experience your next treatment.
Really easy to book
Really easy to book, and had a great massage. So convenient and a lovely treat.
July 18, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hey Pippa, great to hear that your treatment left you feeling great! Hope to have you back again soon.
Giedre was very good
Giedre was very good. She arrived on time and was very professional, explaining the treatment and what I was to expect. She also advised me on aftercare, which was really nice. I would recommend using her services. Thank you again Geidre for a truly relaxing experience.
July 5, 2026
Reply from Urban | Massage & beauty at home
Sounds like Giedre did a great job! We're so happy you had a lovely experience. Make sure to add them to your favourites for next time – thanks for the great feedback.
I had such an amazing experience
I had such an amazing experience with Andreaa. I went for de-stress massage and let me tell you after the massage I definitely wasn’t stressed. The pressure was good. Andreaa is very friendly, knows what she is doing and always checked if pressure was good. I would definitely recommend her. Very good experience. And I feel amazing
July 15, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hey Sol, we're so happy you enjoyed your treatment. Andreea is one of the best, feel free to add them to your favourites for future bookings. Hope to see you soon!
Urban has good pro technical therapist…
Urban has good pro technical therapist I always choose urban
July 15, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thank you for the 5 stars, Rabbiya– hope to see you again soon!
Reply from Urban | Massage & beauty at home
Thanks for such great feedback Lorena, we really appreciate it.
Great experience with the therapist
Great experience with the therapist, very professional and capable. Urban you should pay them more though…
July 12, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thank you for your kind feedback. We’re delighted to hear you had a great experience and found your therapist professional and capable. We truly value the work of our therapists and appreciate you taking the time to share your thoughts.
He was amazing
He was amazing. I got a massage in alot cuntry but never had been like this. He is the best and so professional . Highly recommended ✨👌
July 14, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for the 5-star review Hasti, your feedback is super important to us and we're so glad your experience was perfect. See you again soon!
Joanna was very good and professional
Joanna was very good and professional. Highly recommend her!
July 10, 2026
Reply from Urban | Massage & beauty at home
Sounds like Joanna did a great job – so glad you loved your treatment, Nino!
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