Responded quickly and followed through with overnight shipping me a replacement wheel lock key. My experience with them was perfect - they saved my bikepacking trip from being canceled.
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See what reviewers are saying
Jason was fantastic! I just bought my first bike and was struggling to find locking skewers that would fit it (the frame lacks the usual dropout notches). Jason called me back, calmed me down, and wal... See more
Excellent customer service at Urban Bike Tech! There are times when questions regarding fit aren’t black and white as was my situation with seatpost and steering tube security locks. Not only was I p... See more
The Urban Bike Tech team were awesome about recommending exactly the right pitlock for our two bikes. And when one of the locks had trouble due to the strange shape of my seat post, the team made the... See more
Company details
Written by the company
Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.
Contact info
470 Schooleys Mnt Rd , Suite 194, 07840, Hackettstown, United States
- (800) 704 - 8310
- info@urbanbiketech.com
- urbanbiketech.com
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Great website with help picking the…
Great website with help picking the correct size of skewers! Fast shipping and great products
Thanks
Andy
your recent experience
No B.S. just good service.
No bs. Easy to figure out the right axle type. Price is a fair price. Package comes with serial number of your "key" - so you can reorder replacements in the future - which I have done before and that is easy too. Good job.
Quick shipping and great product info.
Fast shipping
Fast shipping. I need to send back both axles because wrong size on the fork.
The rear axle will not fit just by looking at it because the stock axle is
tapered at the head of the axle. The front axle I was sent was previously
opened before shipping to me. That`s O.K. because I would of used it
anyway.
Great service!!
Awesome company, the guys and gals are quick to respond to any request! They have a good product variety that otherwise is hard to find. Two thumbs up, I would recommend!
Great customer service.
Happy customer!
They had exactly what I needed, shipped quickly and for free! Great resource for the specialty parts I was looking for.
Very good service
Very good service, quick turn around time and customer service oriented. Were able to provide advice on how to customize my order.
Communication was excellent and the…
Communication was excellent and the time frame he quoted for the custom order was spot on. I am a repeat customer and would come back for my next pitlock purchase without hesitating.
Very patient and responsive customer service
Though the website was very difficult for me to figure out and the prices are very high for what are really pretty simple small bits of hardware, customer service was very patient in leading me to understand that I had made not one but two errors in what I had ordered. Unfortunately that meant that I needed to pay even more for what I had in mind, but the responsiveness and willingness to help straighten me out was outstanding. I will add that the expensive bits are clever in design and seem of excellent quality and finish, and delivery was very fast.
Lovely service
For my bike, I purchased a new body here. It was made of carbon, and I only got it two days ago. I tried it out and found it to be well worth the money. Their services were excellent, and they were provided on time.
Had a question on skewer selection and…
Had a question on skewer selection and received an answer and help almost immediately. Awesome service!
Thanks!
Awesome Urban Bike Tech experience
The Urban Bike Tech team were awesome about recommending exactly the right pitlock for our two bikes. And when one of the locks had trouble due to the strange shape of my seat post, the team made the return process super easy. Incredibly responsive via email, day or night. Great experience!
Super duper responsive!
Super duper responsive! Quick response and quick shipping. Thanks!
Quick and courteous
The gang at Urban Tech Bike Tech, really went out of their way to help me out!!
I was dealing with a very short time frame, (travel to college),and they made sure that I received the product, with time to install the parts.
The parts themselves (set 02 Ga & extras) are brilliantly designed and easy to manage. It’s funny that I have resisted buying these for my bikes, but could justify the purchase for a 200.00 “college” bike. ;-)
I will likely be back to equip my daily ride with a set.
Thanks to all at Urban Bike Tech!
pitlocks and spares made easy
A great source for Pitlock skewers, spares, and more. Pitlock skewers are highly effective and last a long time, but use special washers that wear out and are easy to lose. Urban Bike Tech has spares, cheap. Not only could I get a new bike's worth of skewers on my existing key code, but I got to refurbish my old set, too.
Fast service
Fast service - great that they accommodated my request for two different finishes on the Piklocks I ordered.
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