Urban Bike Tech Reviews 

278
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Responded quickly and followed through with overnight shipping me a replacement wheel lock key. My experience with them was perfect - they saved my bikepacking trip from being canceled.

Rated 5 out of 5 stars

Jason was fantastic! I just bought my first bike and was struggling to find locking skewers that would fit it (the frame lacks the usual dropout notches). Jason called me back, calmed me down, and wal... See more

Rated 5 out of 5 stars

Excellent customer service at Urban Bike Tech! There are times when questions regarding fit aren’t black and white as was my situation with seatpost and steering tube security locks. Not only was I p... See more

Rated 5 out of 5 stars

The Urban Bike Tech team were awesome about recommending exactly the right pitlock for our two bikes. And when one of the locks had trouble due to the strange shape of my seat post, the team made the... See more

Company details

  1. Bike Accessories Store
  2. also in
  3. Sporting Goods Store

Written by the company

Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

278 reviews

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4.7

All reviews

(278)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No B.S. just good service.

No bs. Easy to figure out the right axle type. Price is a fair price. Package comes with serial number of your "key" - so you can reorder replacements in the future - which I have done before and that is easy too. Good job.

April 9, 2022
Rated 5 out of 5 stars

Fast shipping

Fast shipping. I need to send back both axles because wrong size on the fork.
The rear axle will not fit just by looking at it because the stock axle is
tapered at the head of the axle. The front axle I was sent was previously
opened before shipping to me. That`s O.K. because I would of used it
anyway.

March 18, 2022
Rated 5 out of 5 stars

Great service!!

Awesome company, the guys and gals are quick to respond to any request! They have a good product variety that otherwise is hard to find. Two thumbs up, I would recommend!

February 17, 2022
Rated 5 out of 5 stars

Happy customer!

They had exactly what I needed, shipped quickly and for free! Great resource for the specialty parts I was looking for.

January 24, 2022
Rated 5 out of 5 stars

Very good service

Very good service, quick turn around time and customer service oriented. Were able to provide advice on how to customize my order.

January 14, 2022
Rated 5 out of 5 stars

Very patient and responsive customer service

Though the website was very difficult for me to figure out and the prices are very high for what are really pretty simple small bits of hardware, customer service was very patient in leading me to understand that I had made not one but two errors in what I had ordered. Unfortunately that meant that I needed to pay even more for what I had in mind, but the responsiveness and willingness to help straighten me out was outstanding. I will add that the expensive bits are clever in design and seem of excellent quality and finish, and delivery was very fast.

November 21, 2021
Rated 4 out of 5 stars

Lovely service

For my bike, I purchased a new body here. It was made of carbon, and I only got it two days ago. I tried it out and found it to be well worth the money. Their services were excellent, and they were provided on time.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome Urban Bike Tech experience

The Urban Bike Tech team were awesome about recommending exactly the right pitlock for our two bikes. And when one of the locks had trouble due to the strange shape of my seat post, the team made the return process super easy. Incredibly responsive via email, day or night. Great experience!

October 2, 2021
Unprompted review
Rated 5 out of 5 stars

Quick and courteous

The gang at Urban Tech Bike Tech, really went out of their way to help me out!!
I was dealing with a very short time frame, (travel to college),and they made sure that I received the product, with time to install the parts.

The parts themselves (set 02 Ga & extras) are brilliantly designed and easy to manage. It’s funny that I have resisted buying these for my bikes, but could justify the purchase for a 200.00 “college” bike. ;-)

I will likely be back to equip my daily ride with a set.

Thanks to all at Urban Bike Tech!

September 22, 2021
Rated 5 out of 5 stars

pitlocks and spares made easy

A great source for Pitlock skewers, spares, and more. Pitlock skewers are highly effective and last a long time, but use special washers that wear out and are easy to lose. Urban Bike Tech has spares, cheap. Not only could I get a new bike's worth of skewers on my existing key code, but I got to refurbish my old set, too.

September 9, 2021
Rated 5 out of 5 stars

Fast service

Fast service - great that they accommodated my request for two different finishes on the Piklocks I ordered.

September 2, 2021

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