Fast delivery and great product. Using it every night before sleep on myself and my 11 year old Jack Russell Terrier. Ive noticed immediate reduced pain when using it on sore joints and muscles and m... See more
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Review summary
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Your quick response to my questions and fast delivery. I ordered bamboo sheets from Pure Zone the day Before I placed my order with Urbin Hippy, explained my situation that im only in Perth till Sept... See more
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The whole process of ordering and delivery went very smoothly, fast delivery, and minimal, but attractive packaging gives a great first impression.Initial results are that I have never slept so well,... See more
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Parcel arrived within 3days and was neatly presented with full instructions. After 2 days my sinus improved, after 4 I slept through, my arthritis pain has reduced and the hot flushes are shorter. Yes... See more
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Company details
Written by the company
We are a family-owned Australian business specializing in grounding sheets and earthing mats, helping you connect with the Earth for better health and well-being. We also offer a range of blue light glasses, sleep accessories, and red light therapy panels to support your wellness journey.
Contact info
4504, Narangba, Australia
- support@urbanhippee.com.au
- urbanhippee.com.au
4.8
Excellent
758 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic service
Fantastic service
And understanding beyound my expectations
Thank you Sarah x
May 1, 2026
Reply from Urban Hippee
Thank you so much Essie 😊 Sarah will really appreciate reading this. We’re so glad we could help and that your experience exceeded expectations. Thanks again for the lovely review!
Kind regards,
Urban Hippee Team
Very quick and on time as you said very…
Very quick and on time as you said very happy with your service and product and on time
May 1, 2026
Reply from Urban Hippee
Thanks Gordon 😊 Really happy to hear everything arrived quickly and on time and that you’re enjoying both the service and the product!
Kind regards,
Urban Hippee Team
Delivery was very quick
Delivery was very quick. Package lovely.
I put it on my bed last night. I did make a difference. Sleept better and not so many aches this morning.
Great product.
Thankyou
May 1, 2026
Reply from Urban Hippee
Thank you Jill 😊 So lovely to hear you noticed a difference after the very first night and woke up with fewer aches. We really appreciate you sharing your experience and hope the benefits continue for you!
Kind regards,
Urban Hippee Team
Excellent service from ordering to…
Excellent service from ordering to delivery product quality excellent. Time will tell whether it benefits me or not.
May 1, 2026
Reply from Urban Hippee
Thanks so much Laurie 😊 We really appreciate the kind words about our service and product quality. Hopefully you continue noticing more benefits over the coming weeks!
Kind regards,
Urban Hippee Team
Reply from Urban Hippee
Thanks Chee 😊 Glad to hear the delivery was fast and ordering was easy. Hope you continue enjoying the product over the coming weeks!
Kind regards,
Urban Hippee Team
Reply from Urban Hippee
Hi Mark,
Thanks again for the great feedback — really appreciate it 😊
Glad everything arrived quickly and you’re happy with the products. That’s what we love to hear.
Thanks for your support.
— Eli, Urban Hippee
Ordering was quick and easy
Ordering was quick and easy. Prompt posting of items ordered.
March 29, 2026
Reply from Urban Hippee
Hi there,
Thanks so much for the feedback 😊
Glad to hear ordering was smooth and everything was sent out quickly — that’s exactly what we aim for.
Really appreciate your support.
— Eli, Urban Hippee
Extremely easy company to deal with
Extremely easy company to deal with. Delivery on time. Customer service excellent. Would use them again.
March 29, 2026
Reply from Urban Hippee
Hi Kim,
Thanks so much for the great feedback — really appreciate it 😊
Glad everything arrived on time and that you found us easy to deal with. That’s exactly what we aim for.
We’d love to have you back anytime.
— Eli, Urban Hippee
Straps are horrible
I was so excited to receive and start using my grounding sheet. I opened the box and got everything ready. The sheet is not terribly wide, although it is quite long. I have a queen bed but really sleep more on one side, so I placed the mat closer to the left side of the bed. The trick was then to get the straps under the bed. Not an easy feat when beds are so heavy. I got one strap on okay and secured but it was an effort aa even though the straps expand, i really don't think they are long enough for a queen bed. The 2nd strap was a lot harder but i made sure it was in position. I then pulled aa gently as I could to get the strap to connect to the mat but it flicked up, hit something and one of the clips just disintegrated into pieces. Now i am left with just one strap holding it onto the bed. Not ideal at all.
I have felt some benefits from the mat (piece of material really) as I feel like my aches and pains have improved, so I am an advocate but they really need to find another way to attach the mat to the bed. As it is way too hard and the straps are not really long enough. There must be a better way as this feels archaic.
March 29, 2026
Reply from Urban Hippee
Hi Jenny,
Thanks for your honest feedback — and I’m really sorry to hear about the strap, that’s definitely not the experience we want for you.
It sounds like the clip may have been under a bit too much tension when attaching, but either way, this is something we can easily sort for you. We’ve been selling these sheets for many years and issues like this are quite rare.
If you could please email us at support@urbanhippee.com.au
with your order number, we’ll organise a replacement strap for you and help with an easier setup so it’s not such a struggle.
Really glad to hear you’ve still noticed some benefits — we’d love to get this fully sorted so you can use it properly.
Looking forward to your email 😊
Reply from Urban Hippee
Hi Judith,
Love hearing this — thanks so much 😊
So glad you’re enjoying it! If you ever need anything, just give us a shout.
— Eli, Urban Hippee
Excellent communication and response
March 27, 2026
Reply from Urban Hippee
Hi Judith,
Thanks so much for your kind words — really appreciate you taking the time to leave a review 😊
Glad we could help and make the process smooth for you.
If you ever need anything down the track, we’re always here to help.
It make me fall to sleep easy and faster
March 26, 2026
Reply from Urban Hippee
Hi My,
Thanks so much for your feedback — we really appreciate it.
Great to hear your grounding sheet is helping you fall asleep easier and faster, that’s exactly the kind of experience we hope for.
Eli
Five stars for both the product and the…
Five stars for both the product and the service! The ordering process was very efficient, and shipping was quick and accurate. After using the mat for two days, I can already tell it’s a high-quality item that works well. Very satisfied with this purchase.
April 10, 2026
Unprompted review
Reply from Urban Hippee
Hi Mook,
Thanks so much for the fantastic feedback — really appreciate you sharing your experience.
Great to hear the ordering and delivery process was smooth, and even better that you’re already happy with the quality after just a couple of days.
If you have any questions as you continue using it, feel free to reach out anytime.
Eli
Fast and honest service
Fast and honest service
Shall recommend to others
thank you very happy with product.
March 25, 2026
Reply from Urban Hippee
Hi Sue,
Thanks so much for the kind words — really appreciate you taking the time to share your experience.
Glad to hear you’re happy with the product and service, and we truly appreciate you recommending us to others.
Eli
I have not receieved by parcel yet
I have not receieved by parcel yet. I am worried it is lost?
March 25, 2026
Reply from Urban Hippee
Hi Dana,
We’re quite surprised to see a 1-star review here, especially as we didn’t receive any message from you beforehand — we’re always available to help and could have clarified this immediately.
Your order was sent to a PO Box as requested on your order and has been available for collection since March 30, which means it has been successfully delivered to the correct location. You can view the tracking here:
https://auspost.com.au/mypost/track/details/99720232037201004670903
In this case, there hasn’t been an issue with dispatch or delivery on our end. If there were any concerns, reaching out to us would have allowed us to assist straight away.
We’re still happy to help if needed, but we do ask that you reconsider or update your review, as it doesn’t accurately reflect the service provided.
Thanks,
Eli
Delivery time was excellent.
March 29, 2026
Reply from Urban Hippee
Hi Janet,
Thanks so much for your feedback — we really appreciate it.
Great to hear your order arrived quickly!
Eli
Very quick delivery
Very quick for deliveryarrived within three days. I have only started using the underlay blanket so not sure on the results so far. The blanket is very good quality and softer than expected.
March 25, 2026
Reply from Urban Hippee
Hi Wayne,
Thanks so much for the great feedback — we really appreciate you taking the time to share it.
Glad to hear the delivery was quick and that you’re happy with the quality and softness of the underlay. It’s quite common for people to take a little time to notice any changes, so it’ll be interesting to hear how you go over the next couple of weeks.
If you have any questions along the way, feel free to reach out — always happy to help.
Eli
The grounding sheet
The grounding sheet is brilliant my sleep has been so much better since I started using it
A lot of my aches and pains that I usually have from injury are greatly diminished I recommend this for people to try it it really helps.
March 26, 2026
Reply from Urban Hippee
Thanks so much for sharing your experience, Tracy!
That’s amazing to hear your sleep has improved and that the aches and pains have eased — exactly what we hope for 🙌 Really appreciate you recommending it to others too.
Regards,
Urban Hippee Team
Deliver service was excellent
Deliver service was excellent. The product is very good.
March 29, 2026
Reply from Urban Hippee
Thanks Ashok!
Great to hear delivery was smooth and that you’re happy with the product 😊 Really appreciate you taking the time to leave a review.
Regards,
Urban Hippee Team
Reply from Urban Hippee
Thanks so much, Kelly!
Really glad to hear everything arrived quickly and was well packaged 😊 We take a lot of care with that, so it’s great to know it shows.
Regards,
Urban Hippee Team
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