Love the products from this Australian company. Purchased several Fragrance Diffusers , they never disappoint. So we'll made and lovely fragrances that do not smell synthetic and genuinely leave... See more
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Mandarin, basil and lime diffusers and hand/body wash along with the burst of room mist are great combination to bring out a relaxing mood as you enter the bathroom. I definitely am happy with my purc... See more
We burn Urban Rituelle Mandarin, Basil and Lime candles all day very day in our store. Our customers always ask what the amazing scent is when they walk into the store. We highly recommend Urban Ri... See more
Company replied
I have used the diffusers before and loved them! First time purchase online. Although my order didn't arrive as quickly as other online orders I have made my order arrived carefully wrapped. My husba... See more
Company replied
Company details
Written by the company
Urban Rituelle is an award-winning boutique manufacturer of Australian-made bath, body, skincare & home fragrance products, located in Caringbah, south of Sydney's CBD. Inspired by the sanctity of nurturing both body & soul, our Australian-made products celebrate and enhance everyday rituals.
Contact info
Unit 17/59-63 Captain Cook Drive, 2229, Caringbah, Australia
- (02) 9531 1244
- info@urbanrituelle.com.au
- urbanrituelle.com.au
Great products at a good price
Good quality products at a competitive price. Better than some other brands that are considered more prestigious.
March 11, 2023
Reply from urbanrituelle.com.au
Dear Anthony,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a fabulous experience with our products and services.
As an Australian manufacturer, we take great pride in our exquisite quality and attention to detail. We are committed to providing our customers with the best possible products at competitive prices, and we are pleased to hear that we have met your expectations.
Your support means a lot to our small family business, and we appreciate your trust in us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Leanne H, Creative Director
Great perfumes
Great perfumes. I have been looking for natural perfumes that are organic and natural so that they are non-toxic to both the environment as well as to humans. I am so glad that my search ended at Urban Rituelle. My most favourite in their collection is the Mandarin blossom.
March 10, 2023
Reply from urbanrituelle.com.au
Dear Annie,
Thank you for taking the time to share your experience with us. We are thrilled to hear that you love our natural and organic perfumes, and that you found the Mandarin Blossom to be your favourite!
At Urban Rituelle, we are committed to using only the finest natural and organic ingredients in our products. We believe that it is important to create fragrances that are not only good for humans, but also for the environment. We are delighted to hear that our products have met your expectations, and that you have found the perfect fragrance for you.
Leanne, Creative Director
PERSONABLE SERVICE
I recently purchased my first Urban Rituelle candle. I was having a few issues with my first burn (flame snuffing out), so I emailed UR for advice. They were super supportive and generous, sending me not only a replacement candle, but a free bonus candle as well!! The new candle burned perfectly, and I am now enjoying the magnificent fragrance that wafts throughout my home! I have bought more UR products since this time, to give as gifts and to spoil myself! The reed diffusers are divine!! Excellent customer service, value for money and beautiful products!! I am proud to be an Urban Rituelle customer!!
February 18, 2023
Reply from urbanrituelle.com.au
Hi Rebecca, thank you so much for taking the time to leave us this beautiful 5-star review!
The team is extremely happy to know that our supportive customer service has been a great experience for you, and that you are enjoying your new candles!
Our business thrives to provide the best products and experiences for our customers! from the bottom of our hearts thank you for your invaluable support <3
My experience with staff is great.They…
My experience with staff is great.They are very helpful and always understanding
February 18, 2023
Reply from urbanrituelle.com.au
Hi Elizabeth, thank you for sharing your 5-star experience with us! we want all our customers to feel the way you have, so your feedback means a lot to us! <3
Great product & fantastic service.
February 18, 2023
Reply from urbanrituelle.com.au
Hi Bev, we are very grateful for your feedback and your support! We thrive to provide our customers with excellent service and amazing products.
Reed diffuser's are fantastic
My stepmum had bought one of your reed diffusers and whenever I visit there the smell is wonderful even month's after purchasing it so I bought one online and omg it's fantastic. I would highly recommend these
February 10, 2023
Reply from urbanrituelle.com.au
Hi Karen, thank you so much for this lovely feedback! Our reed diffuses are a most have and indeed their fragrance is long lasting. We are very grateful for your support <3
My online shopping experience was…
My online shopping experience was great, it’s more a problem that I hadn’t smelt your perfume sprays before and the 2 I bought I don’t like the smell of.
February 17, 2023
Reply from urbanrituelle.com.au
Hi Jason, thank you for posting your review are happy to hear that you have a great shopping experience with us.
We understand that perfumes are so personal, and we are truly sorry to know you are unhappy with the fragrances you have purchased from us.
One of our team members has emailed you as we would like to discuss further how can we provide you with a better experience.
Super fast delivery and always…
Super fast delivery and always perfectly packaged for safety. I truly love these products and am a long time customer.
February 15, 2023
Reply from urbanrituelle.com.au
Hi Richard, we are very thankful for your kind feedback. Our warehouse team will be thrilled to know that they efforts make customers like you very happy! Immensely grateful for your loyal support <3
Uplifting Lemongrass
Love the Uplifting Lemongrass candle, hand & body wash and hand & body lotion. Such a beautiful scent and I love the containers! They all sit on my kitchen bench and have become a regular re-order from me.
February 15, 2023
Reply from urbanrituelle.com.au
Hi Liz, feedback like yours makes our hearts smile! thank you for your kind words. Uplifting Lemongrass is one of our favorites and best sellers. It was the winner in the beauty shortlist well-being awards 2021! no wonder why you also love it so much! <3
The site was easy to use and the order…yes
The site was easy to use and the order arrived very quickly. I have been using theses produces for some time and the reed infusers are long lasting.
February 15, 2023
Reply from urbanrituelle.com.au
Hi Dianne, we are so pleased to know that you have had a good experience shopping online with us. The reed diffuses are a most have! it is always amazing to hear that have been long lasting, as that is the quality that we thrive for. Thank you immensely for your continuous support <3
Products are beautiful quality and…
Products are beautiful quality and prompt delivery.
Love that it is an Australian company.
The reed diffuser is one of the nicest scents I have ever had and it spreads throughout the main living area beautifully
February 15, 2023
Reply from urbanrituelle.com.au
Hi Sarah, we are very grateful and appreciative that you taking the time to share your experience with us. We feel very proud to be Australian makers and extremely grateful for the support of customers like you, who value locally made Australian products.
Mandarin Basil & Lime Candle…
I love the beautiful quality of the candle. The scent is subtle without being cloying. Prompt service.
February 11, 2023
Reply from urbanrituelle.com.au
Hi Louise, thank you so much for taking the time to share your experience with us. We work hard to meet expectations like yours and we are very happy to hear we hit the mark for you!
We have trade people here at the moment and they all love the smell. which they all thought it was coming from the garden BUT i dont have flowers.
My friend gave one to me as a gift two years ago and smell is still here which is beautiful so when I found you on li e I was over the moon. I love your products.
February 6, 2023
Reply from urbanrituelle.com.au
Hi Elizabeth, we are so happy to know that you have found us! the team is thrilled to received such a great rating. Thank you!
Great Service
Alana at the Caringbah store was fantastic. She offered great advice and service in a very friendly and professional way. She went out of her way to be helpful and I left feeling very satisfied with the whole experience.
February 23, 2023
Unprompted review
Reply from urbanrituelle.com.au
Hi Julie, we are pleased to know that you enjoyed the experience with us. Thank you for taking the time to leave this review and your 5-star rating! reviews like yours make our day (and Alana's) because it makes all the hard work worthwhile. We would love to see you again in our store. <3
Lovely scents
Quick turn around.
Scents for the reed diffuser and candles are really strong and beautiful!
January 16, 2023
Reply from urbanrituelle.com.au
Dear Carly, thank you so much for your lovely feedback and your 5-start rating. Our team is thrilled that you are loving our products and our delivery service.
Smell is amazing
Smell is strong and sweet throughout my entire apartment, beautiful tones waft through. Love it
January 21, 2023
Reply from urbanrituelle.com.au
Hi Michelle, thank you for your lovely feedback. Indeed the fragrances are truly delightful! We are very happy to hear that you are having such a wonderful experience with our products. <3
Beautiful products that work
Beautiful products that work, not only are the products devine, the packaging is gorgeous and they arrived quickly and in immaculate condition. A little goes a long way with all the products I received. I have purchased for friends and family also as they are to good not to share.
January 12, 2023
Reply from urbanrituelle.com.au
Hi Rachel, thank you so much for taking the time to leave us this amazing review! Out team works very hard and they are extremely happy to know that you feel this way about our products. Thank you again for your support! <3
Our gorgeous candles arrived within a…
Our gorgeous candles arrived within a few days and the scents are incredible. We're addicted!
February 6, 2023
A wonderful genuine product experienced your diffuser at a…
I first experienced your diffuser at a friend’s house. The lingering pleasant odour made me want to experience it in my home. I purchased the same diffuser and I am so happy with the product. It is so nice to enter the house and immediately smell the fragrance.
January 27, 2023
Reply from urbanrituelle.com.au
Hi Lorraine, thank you very much for your lovely feedback. We are very pleased to hear that our products make you feel happy when arriving home
Reply from urbanrituelle.com.au
Isn't just! Thank you for your lovely feedback Megan. We are very happy to know that you love our products and our customer service.
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