Very disappointing experience. I contacted UrbanSitter in 2024 to cancel after never receiving a single client, but I was still charged for 2025 and now again for 2026. I contacted them while the 2026... See more
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See what reviewers are saying
⭐ 1 Star Very disappointing experience with UrbanSitter. I tried using the service to find clients but never received a single client. I contacted UrbanSitter in 2024 to cancel my membership,... See more
Company replied
I am very glad and thankfull to work as a babysitter thru Urbansitter. They are such an amazing community. Lots of jobs, lots of nice families, and a very helpful staff. 3 years providing childcare, m... See more
Company replied
I worked as a babysitter on that platform for around 7 years had a great experience until a mother made me work for 12 hours without paying me, and Urbansitter took no action. Their only response wa... See more
Company replied
2.2
Poor
242 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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They got great jobs and it was a good…
They got great jobs and it was a good experience
February 5, 2021
Unprompted review
Reply from Urbansitter
Roshell, thank you for your 5-star review! We're so glad to see that you're loving UrbanSitter so far and finding it useful in opening up new opportunities. Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
Amazing service
February 5, 2021
Unprompted review
Reply from Urbansitter
Thank you so much for giving UrbanSitter a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we're glad that you're loving the service. We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Urbansitter always respond right away I…
Urbansitter always respond right away I use the parent and the sitter portal and they’re good on both ends it’s good to be a parent and sitter using urbansitter
January 27, 2021
Unprompted review
Reply from Urbansitter
Hi Shernaleria, thank you so much for your 5-star review! We're so glad to see that you're enjoying UrbanSitter, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community as a parent and sitter. Thanks again!
Be Careful
Same Experience here ! Automatic renewal of annual membership purchased before pandemic with NO OPTION to cancel even the same day credit card is charged . This is robbing !!! Urbansitter should refund back the renewal fee if claimed within the same day or week .
January 13, 2021
Unprompted review
Reply from Urbansitter
Hi there, thank you for your review. We are sorry to hear about your experience with our membership fee structure but we thank you for your honest thoughts and feedback! We're happy to see that your membership fee has been refunded. If there are any other questions our team can answer or anything else we can help you with, please feel free to let our team know by emailing support@urbansitter.com. Thanks again!
My go to site/app for finding babysitters
I've hired a few babysitters on Urbansitter and had great experiences. When I recently reached out to customer service with a question, they were very responsive and helped me solve my issue.
November 18, 2020
Unprompted review
Reply from Urbansitter
Hi there, thank you so much for your 5-star review! We're happy to hear that you've been able to use UrbanSitter to connect with great sitters in your network and also about your positive experience with our Support Team. We're thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to find & book great sitters. Thanks again!
I’ve found a lot of great babysitters…
I’ve found a lot of great babysitters using this site and always receive prompt helpful responses from Brittany.
I definitely would recommend using this site because I’ve found great babysitters who were good fun smart college or grad students in my area.
November 12, 2020
Unprompted review
Reply from Urbansitter
Hi Sarah-Elizabeth, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to find & book great sitters. Thanks again!
BEWARE
BEWARE! Automatic renewal of annual membership purchased before pandemic with NO OPTION to cancel even the same day credit card is charged.
November 8, 2020
Unprompted review
Reply from Urbansitter
Hi Sharon, thank you for your review. We are sorry to hear about your experience with our membership fee structure and how difficult it was for you to cancel your membership, but we thank you for your honest thoughts and feedback! If there are any other questions our team can answer or anything else we can help your family with, please feel free to let our team know by emailing support@urbansitter.com. Thanks again!
Absolute scam for sitters
Absolute scam for sitters. They have you put in all your information before even being able to see that a job is no longer available, and then they require you to pay money to apply to current jobs *after* they've already collected your info. Terrible site and dishonest.
November 6, 2020
Unprompted review
Reply from Urbansitter
Hi Madison, thank you for reaching out with your review and expressing your concerns. Given this review, it sounds like a reaction to UrbanSitter’s decision to require a paid membership for all sitters. This membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks.
While we understand that some sitters may opt out, we whole-heartedly believe that requiring all sitters to be background checked is an important component in building the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. We wish you the best of luck in finding your perfect job (or jobs!) For tips for success, please feel free to email our Member Services team at support@urbansitter.com and we'll be happy to help!
Stellar service!
I lost access to UrbanSitter when I had to travel for a family emergency because the platform does not work outside of the continental United States. I reached out and received a prompt response from Brittney, who both partially refunded my membership fee for the year and came up with a creative idea to help me out while I was traveling.
October 3, 2020
Unprompted review
Reply from Urbansitter
Thanks for your review! We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Best child care service ever
Best child care service ever. They respond quick and are very helpful
September 12, 2020
Unprompted review
Reply from Urbansitter
Thank you so much for giving the UrbanSitter app a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we're glad that you're loving the app. We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Required me to sign up for a resulting…
Required me to sign up for a resulting monthly charge to use a gift card I had received. I already had the sitter so in order to cash out the gift card, I had to sign up ($20) my sitter had to sign up ($20) then pass a back ground check ($10) then they never sent me a receipt for the monthly charges. They changed the name of the charge so it looked different different months, I.e. they intentionally changed the name to get around you noticing the recurring charge. I discovered The charge and politely asked for a refund as I was only using the service to cash in a gift card. They profited $50 from me just to use my gift card. They essentially said, sucks to be you we are keeping all this money that we never provided you with a receipt for or notified you was being taken out of your account under different names each month.
Very deceptive business practices. Do not use this service. Sitter City is WAY better.
August 22, 2020
Unprompted review
Reply from Urbansitter
Hi Rose, thank you so much for expressing your concerns regarding these membership fees. We're so sorry for any confusion, but we do require families to have an active membership in order to contact and book sitters which can be paid via credit card or gift card credit. We're also sorry to hear this concern regarding the line items on your credit card or bank account statement! Please know we have reached out to you via email to gather more information so we can ensure our website is working as expected - where all membership fees or caregiver payments are clearly marked with our company name. This is not the experience we wish to give members, but we thank you for your candid feedback. We sincerely hope we can turn your experience around and resolve this issue to your satisfaction! Thank you again!
Excellent customer service
Excellent customer service. Fast, responsive, and they really try to look out for their members and help them. I've been blown away by their customer service.
August 17, 2020
Unprompted review
Reply from Urbansitter
Hi Gale, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to find & book great sitters. Thanks again!
My issue was looked into and i was…
My issue was looked into and i was helped with my concern.
August 17, 2020
Unprompted review
Reply from Urbansitter
Hi Mae, thank you for your amazing review. We're so glad to see that you're enjoying UrbanSitter and we're happy to hear our Member Services team was able to quickly respond and resolve your issue - that's exactly what we aim for! Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck! Thanks again!
Be careful signing up with those guys…
Be careful signing up with those guys as they will bombard you with emails and there is no way to unsubscribe!
Illegal of course... but they have a very aggressive approach and don't care unless warned to get sued.
Also, forget about contacting any sitters unless you pay them high premium at the end of jumping through their search hoops... it is all a greedy system that will bite you and never let go (-;
Avoid
July 23, 2020
Unprompted review
Reply from Urbansitter
Hi Gil, thanks for your review and feedback! We're sorry to hear about your experience with the app so far. Please know you're welcome to update these email notification settings on our website, accessible on your phone's mobile web browser, as they aren't yet available on the app. We sincerely appreciate your feedback regarding your personal experience and our membership structure. We look forward to adding more features to the app. Thanks again!
Very early in my experience with…
Very early in my experience with UrbanSitter, but I ran into a technical issue that was solved accurately and timely by the customer support agent. The agent did not "pass me off" or attempt to rush me along to a quick resolution. She answered each email I had with empathy and thoughtful attempts to fix the issues. No problems with the platform yet, and hoping I don't.
July 17, 2020
Unprompted review
Reply from Urbansitter
Thank you so much for giving UrbanSitter a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
I am livid that after cancelling my…
I am livid that after cancelling my membership, I was charged anyway. UrbanSitter has refused to issue a refund.
July 16, 2020
Unprompted review
Reply from Urbansitter
Hi Andrea, thank you for your review. We're so sorry to hear about any confusion or difficulty with canceling your membership and our team would be happy to help. Please know we are following up with your email and will do our best to resolve this issue to your satisfaction! We also thank you for your honest feedback. Please continue to be in contact with us with any other questions or concerns!
Great customer service!
I had an issue with a customer and when I ask for help, I got help and support the same day and I was able to solve my problem.
July 15, 2020
Unprompted review
Reply from Urbansitter
Hi MaryJo, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to find & book great sitters. Thanks again!
super disappointed with the membership
super disappointed with the membership! $$
June 25, 2020
Unprompted review
Reply from Urbansitter
Thank you for reaching out with your review and expressing your concerns. Sitter membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks. While we understand that some sitters may opt out, we whole-heartedly believe that requiring all sitters to be background checked is an important component in building the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. Should you have any questions or need clarification about this requirement, please feel free to let our team know by emailing support@urbansitter.com.
Keeps charging even after cancellation
Keeps charging even after membership cancellation, and refuses to refund. Use another site. This company is unethical.
June 12, 2020
Unprompted review
Reply from Urbansitter
Hi Shar, thank you for your review! We're sorry to hear about these unwanted membership fees, but we would love to rectify this for you. It sounds like you may have had the same CC on two different accounts as our system isn't able to charge after membership cancellation. Please email us at support@urbansitter.com so we can help ASAP - thanks!
Really great service
Really great service. I emailed a question to support and had a resolution very quickly with a great deal of follow up.
June 8, 2020
Unprompted review
Reply from Urbansitter
Hi Robert, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. We wish you the best of luck in continuing to find & book great sitters. Thanks again!
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