After 2 months, product still has not arrived. I've contacted them multiple times and the first couple of times they assured me the product had been shipped and was in transit. Now there is just no... See more
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See what reviewers are saying
I absolutely love this Collagen Hair Mask from UrCoolest. The first time I ordered it, delivery took about 12 days. I tried it and have now used it twice, and the results were fantastic. Because I l... See more
They don't honor refund policy, product is of very small portion,comes in a similar caprisun size pouch for $32 and works same as any other conditioner .The website reviews are fake and won't let you... See more
A very expensive scam. The videos on social media illustrate the product on hair becoming extremely shiny, soft, silky and straight. Believe me, this is a scam. Whilst it leaves the hair soft and feel... See more
This product is amazing
This product is amazing. I have been using it for about 18 months. I'm growing out my hair and it is keeping my hair in excellent condition. I received 2 bottles of the shampoo that had leaked. I contacted their customer service and they got back to me immediately. They sent me 2 replacements with no questions asked. I also use this on my granddaughters hair...no tangles...shiny and smooth.
July 29, 2022
Unprompted review
Do not buy
Do not buy. Scammer. They would charge you even if they didn’t mail your order to your shipping address. They would ignore all contacts from you. And if they did reply it would be all lies that stated you did receive the order and therefore you would not be able to get a refund.
September 28, 2021
Unprompted review
If I COULD GIVE THE REVIEW MINUS ONE STAR I WOULD!
If I could give minus one star I would. What a crock...Received the shampoo and conditioner and it was old with very scanty instructions ...then the oil arrived leaking with a pump that doesnt even fit and no instructions are what is in the product ....scam scam scam I should have known when something is usually this good it is usually not true ....what a complete waste of money and time...never again...keep away...
September 27, 2021
Unprompted review
I ordered this product and I never…
I ordered this product and I never received it when I contacted customer support they gave me a tracking number which no place could verify it and it told me that they had no info in that tracking but then they proceeded to tell me that it was delivered when it was not I have not received my product when I contacted customer support again they basically told me oh well if it’s delivered so nothing we can do I would never ever order from this place again and I would recommend that nobody orders from here it’s a total scam in a ripoff
August 21, 2021
Unprompted review
Worth trying
Very happy with the product after the first use. Made my hair (thin hair type, chest length, prone to split ends) silky, shiny and easy to comb. Very nice smell and the texture makes it easy to apply. It took ca. 10 days to arrive from Hong Kong to Germany with very transparent tracking, being updated on regular basis. It is not giving my hair the shine shown in the ad (but I didn't realistically expect it either), but it does its job very well and significantly better than other more known brands of the same price range.
August 2, 2021
Unprompted review
The worst conditioner
The worst conditioner, nothing like what they Advertizing, and when you want to return the product , they won’t take it back , what a ripoff!!!
May 6, 2021
Unprompted review
I am very satisfied with the products 😍
April 8, 2021
Unprompted review
Just a regular conditioner actually less
March 21, 2021
Unprompted review
I used to have thick curly hair and…
I used to have thick curly hair and after using Urcoolest hair shampoo and conditioner for a couple months. My hair is thin and straight...what happened? It's been a few months since I've stopped using it and my natural hair still h asnt come back :(
February 15, 2021
Unprompted review
Product never arrived..
Tracking said product was delivered 12 days ago and it has never arrived.
I will wait to see what the company says - if this can be resolved I will delete my review and review the product when I receive it. Otherwise - I can only put one star for now - having ordered 1 month ago and getting incorrect tracking update.
January 13, 2021
Unprompted review
The best conditioner I have ever used
The best conditioner I have ever used. No frizz, no fly aways and super soft. I will never use another conditioner.
November 3, 2020
Unprompted review
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