Package arrived OK, and company followed up to check delivery. Have used the masks for a while. No dramatic results but I think my jowels may look a little less so. I still have the double chin thoug... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I could tell the difference…looking…
I could tell the difference…looking forward to using again
Customer Care
It is the first time I have had a company check in whether the product was well received besides informing customer of tracking delivery status.
The mask has a cooling refreshing abd tightening effect. Very easy to put on. It is also great than one can reuse mask for five times. Looking forward to achieving a more defined look.
Some improvement
Some improvement, but not nearly as much as I was hoping.
Scam
Scam. I tried to return an unopened package and they responded to my request by saying someone would reach out with return directions but no one ever did. They are not true to their word on their return policy.
The product works well
The product works well, but I was disappointed that when ordering three masks I didn’t receive the three free that were advertised.
I can tell the difference in my jaw…
I can tell the difference in my jaw even just after 3 uses. Highly recommend
My ordering experience was great
My ordering experience was great! You were super timely in delivering, the deliverer hid th pkg well.
I've seen slight results this far, but anticipating more w/consistency in the future.
Great product
Purchased a few weeks ago and I already see the difference. Wow amazing can’t wait to see more results and tell all my friends and family.
I bought this product and was extremely grateful
I bought this product and was extremely impressed with how well it actually works. You also get several uses with each mask at a very reasonable price. I am very happy!
Love how soft these masks are.
Love how soft these masks make my skin feel. I can tell after about a week that my double chin is getting smaller.
I just started using my Chinology mask…
I just started using my Chinology mask but after one use, I can already see some tightening!
I love these!!
I love these! They are cooling and refreshing to wear.
I sent an email with a few questions I…
I sent an email with a few questions I had about product usage. Sofia answered my email very quickly. She answered all my questions. She was polite, friendly and professional. She told me how to use the product correctly. I am very pleased at the service I received.
I've had all sorts of creams and…
I've had all sorts of creams and injections to get rid of my double chin, lost 3 stone and still got the chin, these are a game changer
Easy ordering & Quick shipping
Easy ordering. Quick shipping. Easy to follow instructions for using chinology.
DON'T TRUST THEM
I'm trying to return the masks and am told they only offer an 80% refund and must be unused. The website specifically says "will refund every penny - no questions asked".
Love it and would recommend it
THIS PRODUCT DOES NOT WORK
THIS PRODUCT DOES NOT WORK.
An absolute waste of money, you might as well go on an extremely strict military diet and exercise your ass off to get rid of your double chin because this product doesn't do anything at all. Been using it for 4 weeks and not even a slight change or improvement. When I enquired about their 30 days money back guarantee, they said that due to hygiene reasons they cannot accept returns or refunds on used items. How else does one check to see if a product works???? Logic has really flown out the window.
Do yourself a favour and do NOT waste your money. This product is a sham.
I like the effects so far but I’m just…
I like the effects so far but I’m just getting started. I wish they had a slightly larger size as they are a bit uncomfortable on the ears.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








