SABNEO™ US Reviews 18

Total scam. It’s been over 2 weeks with no package in sight. No accurate tracking info. Horrible customer service that is utterly unhelpful. They offer no solutions to get the product to you and they send screen shots of the provided tracking number showing it’s location but if you use the same number in the same site to check yourself it shows as an invalid number. Scam, scam, scam. Don’t throw away your money.

Disgusting company, won't reply to my emails, I perchased 2 v8 sabours, after a short time they wouldn't charge. They sent me replacement parts not new sabours and after around a month they both won't charge, got new batteries no joy so they have all had the same problem. I have lifetime warranty but now they won't even reply to my emails. Thanks for stealing from my children you assholes.

Horrible company to deal with. DO NOT purchase anything from them. Don't believe a word that is on any of their websites (they have several, .com / co.uk / .au / .fr / .de... etc). None of these businesses are registered companies and they hide all this from you. The sabers are on a CONSTANT sale. IF the items do turn up and you want to return them, you will then end up in a constant battle to a) get someone to respond, b) give you correct details on where to return them to & c) most likely have to return them to another country meaning expensive shipping, extra insurance & import/export duties to pay! You WON'T get that money back, even though they say you will! They are hoping you'll just give up and put it all down to a loss.

Having purchased both a V7 RBG and V8 Pixel I’ve had a mixed experience. While the V8 hasn’t had a problem despite not meeting expectations, the V7 I received was a poor quality lightsaber that upon receiving has had problems (failure to charge & abruptly switches off intermittently). When I reached out to customer service they initially seemed open to hearing but once I reported that the issue has persisted they have refused to answer my request for a replacement for a product that was sent out faulty and they’ve been made aware of twice by me. The parcel it arrived in was also quite roughed up / damaged which suggests that there was little care during the shipping. Alongside this there was an unexpected international fee that nowhere on their website was mentioned. For what Sabneo promises, the lightsaber fails to meet these standards and expectations. I would not recommend purchasing from this company and have since realised that there appears to be two different customer services that based on other reviews can change dramatically how customers are treated.
(EDIT 11/01/25) After having written this review and continued back and forth emails, Sabneo’s customer service team have taken the initiative and sent out a replacement saber. As of yet I have not received it but they’ve given their word and I’m inclined to hold out hope that they’ll come through as despite the rocky communication they appear to have some face value if you persist.
(EDIT 18/01/25) Since my last edit Sabneo has sent out a replacement part that had arrived today and yielded positive results. Customer service recognised that it was a faulty circuit board and sent out a new one free of charge however despite being grateful I am a little frustrated that they neglected to send instructions (they had both my Facebook and email accounts which they could have sent instructions through alongside a hard copy but I failed to receive any). I still stand by my initial recommendation to not purchase from this company but thought it best to say that if you're in a situation like I was there is a chance to rectify a faulty product.

I'm only giving one star because zero stars are not an option. The level of false advertisement they're getting away with is unreal. I bought a replacement v8 soundboard because the original arrived not working. It could not charge. They sentme the most incompatible board I've ever seen. It doesn't fit the handle at all. I reached out to customer serviceand they asked for photos, which I promptly sent. That was the last I heard from them. Their website promises customer service responses within 24 hours. That is a lie and false advertisement. I paid $60 for a soundboard I did not receive, and they refuse to pay me back. That is nothing short of theft.

They never posted my order, no reply when I enquired about the status of my order. Scam site

Poor quality lightsabers and Horrible customer service. I joined their affiliate program and earned $500 in commission which I have had to repeatedly email them to pay me. They still haven’t paid me after MONTHS of emailing and no response. Do not buy from SabNeo, get a better saber from a more trusted brand. They are probably some Chinese scam

I liked the saber itself, but overall you're better off choosing bigger name sellers. Their site is lacking(almost feels shady), the tracking for your package is inefficient, the box that your saber comes in is bare with no actual instructions, and their customer service is terrible.

I ordered 2 of their sabers from the website, and I checked the tracking number every single day. It's been almost a month now with no update. I have repeatedly emailed the company, only to receive vague responses that almost felt pre-scripted that often didn't even address my question, and when they did actually respond they did so with empty promises. They didn't want to refund me at first, and instead just offered a %10 refund with a 2 year warranty(what's that even good for?). What's even worse is that no-where on their website do they say its being shipped outside the US, which I later found out by insistent emails. The only positives are that they were never rude to me, and I eventually did receive a full refund, but only after insisting quite a lot. Either just order from their amazon page which is actually shipped by amazon in the US, or just get a saber from somewhere else.

Pure and simple avoid this company, there are better sabres for less money around.

I asked lots of questions before purchasing.
Like Armin above I received the product and found it to have poor sound, damaged packaging, inferior operation to the website claims etc.

So many issues that show poor product sale.
Now I said I want to return it and you should cover the cost as the product has problems.

This is not a case of 'customer doesn't like it so wants to return' I appreciate this is a reason for consumer covering costs.

The sabre is advertised as 'sent within 24/48 hrs!'
What a misleading statement! Who really cares how quickly they send it? It's when it arrives that matters.
20 days later I send my 5th mail asking where it is? The reply I get is 'its coming from France will be here soon'
"Be patient" they kept saying.
So firstly I didn't appreciate them telling me to be patient as the customer.
Secondly when I get into a return discussion/argument they say you need to pay postage regardless of issue and you need to send it to China! Once it has arrived they'll inspect it and if okay, (presumably resealable condition) they'll refund.

So I've worked extensively overseas in Asia with manufacturing and Quality support.

The problems here are:
1. No mention of China being the return location.
2. No mention of having to wait weeks for a refund.
3. Reliance on the product not getting damaged during transit prior to inspection.
4. Reliance on the Chinese to pass the product for refund.

Now also having done some digging there is no evidence of Sabneo in France.
Also they openly offer payment for reviews on their own website, incredible!

Also if you do manage to get a support reply from Sabneo they reply 'sabneo support team' if you ask for a name they won't give it.
I suspect I am taking with China directly although they say they are in the UK.
Most emails come in the afternoon, (China 8 hours ahead of us) and the lack of offering a name is very Chinese in poor company methods from my experience.

Plain and simply don't go there go elsewhere.

I can recommend Shay at Galaxy Sabres. They openly buy through China but are UK based and open about it.

Sabneo are a horrible company that I have now reported to Amazon uk as they openly sell their sabres. If you insist on buying one buy one through Amazon and with a credit card so you have some refund recompense.
But personally I'd steer clear!

I understand this is being sent to sabneo US, I hope they can intervene as all I want is a full immediate refund £143.99 including return postage FOC. As product is faulty and below standard expected.

26.04.2022 update:
Now since posting this review and sending multiple informed snd assertive emails to Sabneo, I get a completely different change of response from them. Clearly someone of a higher level, (I suspect from the U.S.) has intervened and knocked some heads together.
I've yet to receive it but they've told me I will get an immediate full refund and offered an apology!
I said "thank you, why the change of approach?" They simply replied "customer service is a priority to us"
When asked about collection of the sabres they said "keep them no need to return".

In my experience the U.S. places a high focus on customer service and the importance of a good company name but across Europe and the Americas more and more design companies are using Asian based manufactures for cost saving and to maximise profit margins.
These Asian CEM's are told strictly and often qggresively what rules to follow and life can be very hard for them so they probably rightly so don't deviate at all from the rules and methods they've been instructed to follow.
I've been lucky this time but I would still very carefully audit if you like q company before buying from them. Ask some simple prepared questions.
When buying ensure there is a UK or Europe based individual of contact/sale and ideally speak to them. Also ask them questions about where made? Return costs? Return destination etc. And get this in detail in writing, (email)

This industry amongst others has now become swamped with companies trying to cash in quickly.

One last point it's unlikely they'll have it but ask the supplier if they are BSI, (Bristish Standards Industry) accredited to BSI ISO 9001.
They'll likely say no and either......
1. Eh what's that? Or
2. No as it is expensive for us as a snall company and is hard to maintain but we have the manual and try as best as we can to implement ideas and polices from it.

#2 Is a big winner if you get that answer and will also show the supplier you have a little about you and are informed.

Good luck!

Kieron JB - former Supplier support Engineer working for a UK based company and traveling within Eastern Europe and Asia.
Also a Quality Engineer responsible for maintaining BSI ISO9001 standard within 3 companies.

Ordered the LightSbaer before Christmas as a gift for my friends's son. item arrived after new year and obviously was useless as my firend already went back home by then so nothing for me to do with the item. Contacted the seller to return the item. They keep sending an autmated message, never got to actually speak to a CS rep and all the message says is for me to return the item to the manufacturer in China rather than to the retailer I bought it from the UK. This was never mentioned in the T&C which made me extremly angry. They refuse to have any dialog and keep spamming the same message to all my emails. The LightSaber is of very poor quality compared to others I've seen on my other freinds. Better avoid this shady company uess you want to waste your money and time.

Not a massive issue as long as one does not have to deal with customer services due to any reason. Ordered item takes months to be delivered. A simple return request can turn into a nightmare. Purchased the item from a UK website and when tried to return it due to poor quality, I was asked to ship the item to the international warehouse in China. The shipping cost alone is higher than the item cost which i believe is what they count on when pushing customers to do so. Absolutely horrendous customer service. All the positive reviews are fake, check the website and you'll see the county changes but the name and the content stays the same. Do NOT BUY FROM THIS SHADY COMPANY!!!

I bought two sabers for my teenage kids and they absolutely love them!!! The quality is great and the lights and sounds are amazing. Very good quality. I was worried they wouldn’t arrive in time for Christmas it they did with 2 weeks to spare. I had a question and emailed them and I had a response within 24 hours.

Ordered Dec 20th, asked if there was any way I could get the order expedited as it was for a Christmas present and the answer was a flat no - it will get there later. Must confess I’d probably have ordered elsewhere if I knew it wouldn’t have been delivered on time and also that the customer service from the uk arm is practically non existent. I’ve been told it will arrive before January 2nd. I’ll keep you posted but am not overly hopeful.

Thank you for the SABNEO V7 lightsaber!!! I received it yesterday, it is of very good quality and as described on the website, thank you for the customer service team that helped me with the replacement. The quality is exceptional better then I anticipated. My friends and family are going to purchase more. I’ve also shared on social media platforms and with colleagues. Everyone is impressed with the overall quality thank you. Overall ⭐️⭐️🌟⭐️⭐️

Well I ordered this item on November 29th
Said it should've been here December 6th. It is now December 21st and I just received it. Thank Goodness. I am so disappointed with your company and the whole pony show of trying to get what I paid for. This item was the very 1st Christmas present I ordered and shamefully it was the last to arrive. On a positive note I did get it and it was before Christmas. Thankfully I am not sending any place else. I won't order anything from your company again in the future nor will I recommend to anyone interested. This has absolutely been a disappointment and nightmare of a purchase. I completely understand shipping problems, but I don't think it should have taken 2 emails and a threat to report you guys as frauds to get a reply of basically telling me to wait. Not sure what you call what I ALREADY was doing?! It's just shameful a customer had to wait and worry and get angry for something that is for a child. Merry Christmas to each and every one of you and I desperately hope you guys didn't have to wait on any of your orders. Good Luck and Happy New Year.

This is a scam. NEVER received goods. Taken my money, won't give it back. SCAM. Don't buy from Sabneo.com