I wanted to like this product, but STAY AWAY
I wanted to like this product, but my experience with customer support has been extremely disappointing.
After about 5 months, my robot developed several serious issues. It would no longer dock correctly, the mopping system stopped applying water properly, and the vacuum suction became almost nonexistent.
Since then, I have contacted support multiple times over the course of approximately five months. Each time I was asked for more information or videos, which I provided promptly. Unfortunately, after sending the requested information, I often received no further response, leaving me to start the process over again.
To rule out user error, I performed a factory reset, cleaned all sensors and the docking station, replaced consumables, moved the station, and followed troubleshooting guides I found online. None of these steps solved the problem.
My biggest disappointment is not necessarily that the robot failed—electronics can fail—but that I have been unable to get my warranty claim resolved despite repeated attempts to work with customer support.
Based on my experience, I would be very cautious about purchasing from this company unless their after-sales support improves significantly. A good warranty is only valuable if the company responds when you need help.