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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the product, finding it to be a poorly developed and frustrating platform. They also encountered significant issues with customer service, describing it as unhelpful and unresponsive to their problems. Customers frequently reported problems with the website and app, including login loops, broken captchas, and difficulties creating accounts. The overall user experience was widely criticized, with many feeling that the platform was poorly designed and made it difficult to play games or access purchased content.

What people talk about most

Product

Consumers express significant dissatisfaction with the product. Many reviewers report issues such as being... See more

Customer service

Reviewers express widespread dissatisfaction with customer service. Many customers report that support is... See more

Website

Customers express significant frustration and dissatisfaction with the website. Many reviewers report... See more

User experience

Reviewers highlight negative aspects of user experience. Many customers report persistent login issues,... See more

Application

Users describe negative interactions with the app. Many reviewers report issues with the login process,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Nothing works. For some reason they logged me out And even they're own codes won't work. Look for games not needing battlenet launcher. We need to stop giving money to companies that have no customer... See more

Rated 1 out of 5 stars

I wanted to get into Overwatch and tried making an account. Got hit with a stupid broken captcha that randomly declared me as "A Robot" and saying "Only humans are allowed to create Battle.net accoun... See more

Rated 1 out of 5 stars

Utter dog shit! I would rather pick up a Nintendo Ds and attempted to play call of duty on that POSz Compared to using a slow ass gaming platform developed but Blizzard. If I was fortunate to buy BO6... See more


1.2

Bad

TrustScore 1 out of 5

648 reviews

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1-star

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Rated 1 out of 5 stars

This is the probably the worst game…

This is the probably the worst game platform to deal with their customer support is absolutely utter crap, I wanted them to remove the authenticator app from my account because I can't access the authentication app instead everytime I try to do that I would get this stupid message that I have tried to remove the app for multiple time even though I never tried it to in the first place when you try to contact their customer support they would flood your personal email with irrelevant junk asking for bogus and nonsense info to proof that you're the owner of the account making impossible for you to able to access the account, I won't receive any sms code either nothing is functional on their app I bet their team is nothing but 2 yr old toddlers who work there.

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

issues with character save

battle.net had issues with character saves as far i can remember. you play for hours and save your game and next time you find out that it ask you to make a new character and you lost all you did. i had this issue many times and seems like there is no fix. i had this problem with diablo 2 but i read many complaints of others having the same issue even in diablo 3 or 4.

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

Recently they put the prepatch in and…

Recently they put the prepatch in and instanced quest mobs are not killable..you simply can't damage them unless your lever 70. I sent in a bug report..3 days later an automated reply says drop the quest then retry it which I did..wait 3 more days and a gm reply's ,drop the quest and retry it and closed the ticket..what I learned was Blizzard has NO customer service,none at all.i will never send in another ticket ,will never report a gang of 25 druid bots completely destroying a camp,Blizzard doesn't care ,I don't care.and I am not spending $50 on the next expansion.

July 30, 2024
Unprompted review
Rated 1 out of 5 stars

If there was an option for zero stars I…

If there was an option for zero stars I would’ve hit it. You server is absolute garbage. What kind of company makes a sh!t account mandatory that you can’t get to connect. Do yourself a favor, skip the headaches and don’t waste your time with any game that requires the battlenet account

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

It gets one because I can’t do zero

It gets one because I can’t do zero! What a joke! I bought MWII and it updates every match. The game crashes and then starts updating. None of my friends who have it on steam have this problem. Will never buy a game from them again!

July 7, 2024
Unprompted review
Rated 1 out of 5 stars

It was so annoying trying to create an…

It was so annoying trying to create an account. Literally drained all of my energy and now I don't want to play anything anymore, LOL. Battle.net needs to do better or shut it all down for good, which is probably for the best since it seems they don't care about their users.

July 3, 2024
Unprompted review
Rated 1 out of 5 stars

This is a World of Warcraft nightmare

This is a World of Warcraft nightmare. Purchased the game, payed for subscription and my accounts is still locked out of content.

Spent several days with the support trying to resolve the issue, but kept giving me run arounds just so they can say they can't help.

Finally I gave up and asked for a refund, just for them to say: "I have to inform you that the order you provided is not eligible for a refund because the maximum game time allowed for a refund has been exceeded."

Basically I got robbed and they ran away. Avoid at all cost. I'm deleting anything Blizzard related and not looking back.

July 3, 2024
Unprompted review
Rated 1 out of 5 stars

Battle net dosent want new users.

Battle net dosent want new users.
ITS A CAPCHA HELL.
20 + capchas.
"Create an account"
more like "take this math degree"
1 million dices
Losing users before they've finished creating an account. WP Battle.net

June 29, 2024
Unprompted review
Rated 1 out of 5 stars

Stuck in captcha Hell

Been Trying to create a Battle.net account to play Diablo 4, which I should have access to given I am subscribed to Xbox PC game pass, however it says I need to create a Battle.net account first.... I have attempted to create an account a few times now using wifi, mobile data and ethernet on my Desktop, Laptop and Smartphone and the Captcha keeps saying I am not human, very frustrating as the Captcha is 15 step process which takes time to complete. Creating an account is supposed to be quick and simple...

June 28, 2024
Unprompted review
Rated 1 out of 5 stars

Was in the middle of fighting malenia…

Was in the middle of fighting malenia on elden ring when this dog sh it piece of fuvking garbage laucher decides to open itself on my computer after i closed it 30 fuvking times. Battle net employees can all rot in hell.

June 24, 2024
Unprompted review

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