Ingersoll 1892 - US Reviews 59

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Shipping was precise and constantly updated. The watches are absolutely amazing. The quality and look you get for the price is more than worth it. I am really glad I found this watch brand, I definite... See more

Rated 5 out of 5 stars

Edit: Excellent customer support, didn't cost me and returned in working order + reasonably quick. This is very much appreciated! Thanks for this wonderful piece, I would recommend this company to... See more

Company replied

Rated 5 out of 5 stars

great watch as usual. arrived here in australia sooner than i had expected which was lovely. i cannot fault ingersoll. in my opinion their watches are first class automatic ones at very reason... See more

Rated 1 out of 5 stars

Customer support doesn't respond. I don't know who is answering all the inquiries, but this customer service of yours really pisses me of. I liked the watch you are selling but please do treat your... See more

Company replied

Company details

  1. Watch Store
  2. Watch Manufacturer

About Ingersoll 1892 - US

Written by the company

Robert H Ingersoll and his brother Charles founded the Ingersoll Watch Company, one of the oldest American watchmakers. The Ingersoll brothers were pioneers of industry and invention in the field of watchmaking. They devised and followed an ambitious plan: to offer Ingersoll watches to the general public at an affordable price, whilst maintaining real quality and credibility.

Based in New York City, each watch was initially produced by hand, but in 1892, thanks to Henry Ford, Ingersoll succeeded in developing a production line for pocket watches and wristwatches.

With high quality production, precision components and the very reasonable price of $1.00 (a day's wages at that time) the so-called ‘Dollar Watch’ was born.

The Dollar Watch was so popular that over one million were sold.

The Ingersoll Watch Company grew with the demand and made new advances in watch manufacturing; developing the functions and features of Ingersoll watches to create:

The smallest existing pocket watch.

‘RADIOLITE’: the first glow in the dark watch.

The first ever military watch, which was designed with the involvement of the armed forces.

The first character watch, which was commissioned by Disney to feature Mickey Mouse.

Ingersoll watches have been sold continuously since their inception and today the Ingersoll brand is renowned the world over.

Ingersoll continues to maintain the ethos of the Ingersoll brothers and is proud to present a new range of quality, precision timepieces.


Contact info

4.2

Great

TrustScore 4 out of 5

59 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The watch was quite fast, but they fixed for me!

Edit: Excellent customer support, didn't cost me and returned in working order + reasonably quick. This is very much appreciated! Thanks for this wonderful piece, I would recommend this company to watch enthusiasts for sure.

The watch is quite fast, gaining about a minute a day.
If this can be resolved without costing me, then I'll fix the review to five stars and positive comments.
It is basically a fancy looking showpiece which is why I gave 2 stars instead of 1, since it does still look beautiful after all.

February 8, 2024
Ingersoll 1892 - US logo

Reply from Ingersoll 1892 - US

Many thanks for your feedback and apologies for this inconvenience. This is not something we have been reported by other consumers and orders are checked by our team prior to dispatch. I've already informed our technical support team to email you so we can support in resolving this issue.
You will shortly receive an email from our technical support team requesting further information on thsi issue so they can understand and assist accordingly.
Once again apologies for this inconvenience.
Kind Regards

Rated 1 out of 5 stars

Customer support doesn't respond

Customer support doesn't respond. I don't know who is answering all the inquiries, but this customer service of yours really pisses me of.

I liked the watch you are selling but please do treat your customers with respect. I tried to mail this site and yet haven't received any response.

November 9, 2023
Unprompted review
Ingersoll 1892 - US logo

Reply from Ingersoll 1892 - US

Many thanks for your feedback and sincere apologies for this inconvenience. Please kindly be advised that your order placed on 08/11/23 was not authorised by our financial system, hence it was cancelled and refunded. Our team have already sent you an email on 09/11/23 advising of this and their action. Should you require any further assistance please email our customer service team on service@ingersoll1892.com and they will assist accordingly.
Kind Regards

Rated 1 out of 5 stars

I tried to buy two watches

I tried to buy two watches, my order was cancelled both times.
I even call my bank they said order is canceled from company!!! B

September 22, 2023
Ingersoll 1892 - US logo

Reply from Ingersoll 1892 - US

Many thanks for your feedback and apologies for this inconvenience. As per our email communication, the card details provided for the order was not authorised and was therefore declined and order was automatically cancelled.
Apologies for this inconvenience but as advised if you wish to place an order please request to arrange payment by alternative card or by PayPal.
Kind Regards

Rated 1 out of 5 stars

One week later I got my watch it starts…

One week later I got my watch it starts moisturizing inside. I contacted to customer support that I have to pay for the shipping back to UK. This is not my fault that is the product that you sale is defective.

January 21, 2023
Ingersoll 1892 - US logo

Reply from Ingersoll 1892 - US

Many thanks for your feedback and apologies for this inconvenience.
Having checked communication trail, the reason why agent have advised to organise return from your side due to collection service is not currently operational. On the communication trail he has assured that reimbursement for the return shipping cost along with the replacement will be organised accordingly upon receipt.

Apologies for this inconvenience.

Kind Regards

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