Us Mammotion Reviews 270

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent performance, particularly its ability to handle challenging terrains and its precise, wire-free navigation. Many highlight the user-friendly app and the overall quality and reliability of the mowers. The customer service and staff are frequently commended for their quick, helpful, and professional support, making setup and problem resolution smooth and efficient. However, some customers reported issues with the product, such as the mower getting stuck, losing signal in wooded areas, or experiencing mechanical failures like broken axles or charging problems. A few people also mentioned dissatisfaction with the after-sales customer service, citing slow responses or difficulties in getting support, especially after the warranty expired.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising its quality, performance, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the support team's helpfulness and... See more

Quality

People report positive experiences with quality. Many customers praise the cutting quality, noting their... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of setup and the... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and quick... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been using the Mammotion LUBA mini AWD 800 for a while now and I’m very impressed. The biggest advantage is that it doesn’t require a boundary wire, making installation super easy. With its all... See more

Rated 5 out of 5 stars

The Mammaution Luba 2 is an impressive and reliable robotic lawn mower. One of its biggest advantages is the precise navigation without boundary wires, making setup quick and hassle-free. It delivers... See more

Rated 5 out of 5 stars

We had positive quick contact from Mammotion staff as the chatbot system works well. They asked clear questions and gave concise answers to our queries. They didn’t hesitate to forward us onto the tec... See more

Rated 5 out of 5 stars

My Luba AWD has made my garden maintenance incredibly easy! I have a 4,000 m² property with some very steep slopes, which posed no problems whatsoever for this mower. Unfortunately, it once fell off... See more

Rated 5 out of 5 stars

I bought the Luba 2 AWD 3000X model. Fast shipping, 4 days to receive the package. The robot is very well packaged. Upon unpacking, there are instructions that make it very easy to assemble the fe... See more

Rated 5 out of 5 stars

After my mower sustained some damage to the vision module I contacted customer service to see what my options were. they answered quickly and walked me through some options to try and fix it, he even... See more

Rated 5 out of 5 stars

I bought a Mammotion Luba Mini for our Swedish farm because I wanted a mower without perimeter wires. Setting up the robot and creating the virtual map was simple and straight-forward. I created two a... See more

Rated 5 out of 5 stars

After facing problems to recharge my Luba 1000, I contacted support hot line and received a new power charge adapter. Since problem could not be resolved I had been asked to return the Luba for repair... See more

Rated 5 out of 5 stars

My lawn is severely sloped. Riding mowers lose traction on it. I had to push mow it but I developed health issues which made that inadvisable. Luba 2 was the ideal solution for me with its all wheel d... See more

Rated 5 out of 5 stars

I had an issue with my Luba2 charging station. First issue in a year and a half. I contacted Mammotion Canada support on a Sunday evening and explained my problem. They arranged a replacement power... See more

Rated 5 out of 5 stars

I purchased the Yuka 3000 in June 2025 with the sweeper kit. The sweeper brush developed a tear today, September 14th, 2025. I took a picture of the tear and logged on to Mammotion Support. They... See more

Rated 5 out of 5 stars

We nicknamed our Mammotion Luba “Lyuba,” and she’s the coolest, prettiest teammate our yard has ever had. No perimeter wires, no drama — the RTK GPS locks in like a pro, and Lyuba glides in straig... See more

Rated 5 out of 5 stars

I have been looking online for the second battery for the Mammotion YUKA 1000. It hasn’t been available in the US. I contacted Mammotion support and they were able to arrange to have the part made ava... See more

Rated 5 out of 5 stars

I LOVE my Luba 2 AWD 5000H lawn mower! I have a large lawn, about 1 acre, and been using my Luba for the last 2 summers. It’s an incredible stress reliever to know the lawn is mowed on a regular sched... See more

Rated 5 out of 5 stars

High-performance robot, very easy to set up and very professional chat support team. We bought our robot from Darty. It had a charging problem after 2 months. Mamotion replaced it with a new one immed... See more

Rated 5 out of 5 stars

Luba 2 bought a year and a half ago, I am very satisfied! Around 700 m² to mow in 3 separate zones. The robot works very well, there are many settings which offer quite a few possibilities. I had the... See more

Rated 5 out of 5 stars

With the introduction of the new live chat customer service is now faster and easier to use. As usual staff was both respectful and knowledgeable resulting in faster turn around times for me getting m... See more

Rated 5 out of 5 stars

To be honest I worried about buying such an expensive product via a web page and not get to try it out in advance. I can firmly say I was wrong and the overall experience end to end has been reall... See more

Rated 5 out of 5 stars

I’ve been using my Luba2X all summer. I’m really impressed with the quality and how well it works in my yard and I’ve got some pretty steep hills. The software and firmware keep getting better too, w... See more

Rated 5 out of 5 stars

This summer I was looking for a robot lawnmower that could handle rough terrain and uneven lawns. The area is remote, so the ability to be able to remotely control it was a strict requirement and putt... See more

Rated 5 out of 5 stars

I've walked a small grade (hill) for just over 30yrs. There came a time when I could no longer do it. My (younger) neighbor began upkeep of my lawn as well as his own; he lives in an end unit (sizable... See more

Rated 5 out of 5 stars

Luba had been the Best Buy for my garden: easy to set up, super easy to program and great quality. A some troubles to set up rtk antenna, my fault, customer service on the app was super reactive and... See more

Rated 5 out of 5 stars

My Experience was great dealing with Mammotion! My YUKA 2000 has been a Fan Tastic Robot mower. I ran into an issue with a front wheel and Mammotion solved it within a few minutes! Great job Mammotion... See more

Rated 5 out of 5 stars

The order process was super straight forward. I had some questions before the purchase also. I received a helpful reply quickly. After I received the lawn mower, I started to set it up and realized th... See more

Rated 5 out of 5 stars

I had a problem with my sweeper not releasing from my yuka 1000 mower. So I contacted Mammotion and was pleasantly surprised when I actually was connected to someone I was able to speak with. They w... See more

Rated 5 out of 5 stars

I recently purchased the YUKA 2000, and I just want to say how impressed I am with this product. From the moment I started using it, I could tell it was built with quality and attention to d... See more

Rated 5 out of 5 stars

My Luba 2 was involved in an unfortunate accident with my wife’s suv, which broke off one of the orange side protectors. I contacted support and they were very responsive and eager to get me a solutio... See more

Rated 5 out of 5 stars

I´ve been using the Mammotion LUBA 2 AWD 1000 since a year. The app is very intuitive and flexible when it comes to settings (area, restricted zones, etc.). Using the manual control via th... See more

Rated 5 out of 5 stars

Had an issue with my RTK extension cable. Through a quick chat diagnosis customer service was able to verify and sent out a new cable that will arrive within the same week. Very attentive and came t... See more

Rated 5 out of 5 stars

I'm very satisfied with the YUKA 1500 robotic mower. The overall performance is very good and so helpful and the companion app is particularly well-designed. It allows for precise configuration of... See more

Rated 5 out of 5 stars

The yuko 2000, we call him Dieter, works very well for us. I'm thrilled and have recommended the device many times. I just had a problem after an update, and the live chat support helped me immediatel... See more

Rated 5 out of 5 stars

I’m extremely happy with my Luba Mamotion 2 AWD. The mowing quality is excellent, and its navigation around the garden is impressive. When I had a small issue, the customer support team was quick, fri... See more

Rated 5 out of 5 stars

I’ve been using the Luba 2 5000 from Mamotion for two seasons on a garden with lots of trees, slopes, and roots, and it does an impeccable job. The robot is reliable, precise, and truly efficient,... See more

Rated 5 out of 5 stars

I had to send my Luba 2 3000XH mower in for servicing after the robot would not properly return to the station for charging. It had completed over 1500 hours of mowing and over 1000 charge cycles afte... See more

Rated 5 out of 5 stars

Solid support, great product, packed with features, also perimeter wire free. One thing: for large lawns take a bigger model, i have 1500 luba mini and yard of abt 1000sqm, I should have got one siz... See more

Rated 5 out of 5 stars

It cuts our hilly backyard with ease. The setup and mapping of the area was fun (you control your mower like an RC car :D). The mapping needed some refinement for No Go Zones but the app made it easy... See more

Rated 5 out of 5 stars

I love my grass cutting machine as well as the service that comes with it! Mammotion team has made is super easy to communicate with if I ever run into trouble with my item! Definitely recommended!

Rated 5 out of 5 stars

Just set up my Yuka Mini and I’m really impressed. The GPS precision is fantastic, no boundary wires needed, and the lawn looks clean and even after each cut. Excited to test more of the pattern funct... See more

Rated 1 out of 5 stars

I have been waiting 2 weeks for any kind of response from their support organization. I'm really frustrated. I'm getting wheel speed sensor timeout errors in the app and I have no idea when or even if... See more

Rated 5 out of 5 stars

I waited for a Robot-Mower which doesn't need to dig a wire and I found one from Mammotion: my Yuka 1500 is an absolute delight. Esasy to install and great results - would buy it again!

Rated 5 out of 5 stars

The Mammotion customer service is fantastic. Vance was very patient and helped me with all I needed. He cannot be more accommodating. Thank you, Vance for helping me want to do business with Mammotion... See more

Rated 5 out of 5 stars

Luba 2 is a great little robot that's easy to program via the smartphone app (mowing and exclusion zones, task scheduling). Regarding customer service, I unfortunately needed to use it, but it has... See more

Rated 1 out of 5 stars

My Experience with the Luba 1 (since May 2023) I have owned the Luba 1 since May 2023. Since then, the robot has already been sent for repair three times, and both the RTK station and the charging... See more

Rated 5 out of 5 stars

Ordered on Sunday, delivered on Tuesday. Setting up the LUBA 2 AWD robotic lawnmower was completed in a very short time, and the subsequent measuring and mowing went flawlessly.

Rated 5 out of 5 stars

I had a long-standing issue with my LUBA AWD 5000 that unfortunately began during the warranty period. Although the repair process took quite some time, the Mammotion Support Team always stayed in... See more

Rated 4 out of 5 stars

I reached out because my mower was still making noise even when it was fully charged on the charger. The support agent took down all of my details and guided me efficiently to the next step in the ser... See more

Rated 5 out of 5 stars

I appreciate all the helpful information that was provided before the purchase and the customer service has been great since I’ve had the product. They’ve answered any any questions I’ve had promptly.... See more

Rated 4 out of 5 stars

The device arrived quickly after the order. The only issue was that the package was missing the hazardous materials (ADR/HAZMAT) label, which caused the local postal service to stop the delive... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just wait a bit...

While they are a bit slow to respond due to extremely high volume of inquiries, they resolved my issue within about 10 minutes.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Janson-T help me with my buying a new…

Janson-T help me with my buying a new charger and I appreciate his help. I thought I would have to buy a new charging station and he helped me out and was a lifesaver. Thank you again and they have best customer service.

April 4, 2026
Unprompted review
Rated 4 out of 5 stars

I spoke to two different customer…

I spoke to two different customer support representatives. The first was extremely unhelpful and closed the conversation with no resolution. The second rep, Touch, did a great job and was actually helpful. I appreciate his willingness to go the extra mile.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

The Gold Standard for Robot Mowers

I’ve gone through my fair share of "smart" tech that ended up being more work than the manual labor it was supposed to replace. The Mammotion Luba 3 AWD is the first time a product has actually exceeded my expectations. If you’re on the fence about the price tag, let me tell you—it’s worth every penny.

The Machine: A Beast on the Grass
The Luba 3 AWD is an absolute tank. I have a property with some aggressive 35-degree slopes and thick, damp grass that usually bogs down standard mowers. The Luba 3 handles it like a mountain goat.

No Perimeter Wires: The RTK-GNSS system is incredibly precise. Setup was a breeze, and I didn't have to spend a weekend burying wires.

Cutting Quality: My lawn looks like a golf course. The dual-disk system provides a clean cut every time, and the striping patterns are professional grade.

Obstacle Avoidance: Its 3D Vision and ultrasonic sensors are top-notch. It navigates around my kids' forgotten toys and the garden beds without a single bump.

The Customer Service: Refreshingly Human
Here is where Mammotion really won me over. I had a slight issue with my initial Wi-Fi handoff during the first-day setup. I reached out to their support team, expecting a week of "have you tried turning it off and on again" emails.

Instead, I got a fast, knowledgeable, and genuinely helpful response. The representative stayed in touch until my signal was perfected and even followed up a week later to ensure the Luba was performing as expected. In an era of AI chatbots and endless hold music, Mammotion’s commitment to their customers is a breath of fresh air.

Final Verdict
The Luba 3 AWD is a masterclass in engineering, but it's the support team that makes you feel confident in the investment. If you want your weekends back and a lawn that’s the envy of the neighborhood, this is the one.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I love robot lawn i have for one year…

I love robot lawn i have for one year so far and i talk person custom help me to get part for me they told me what i had to do i understand i dont lost my and i cant wait for pool robot i would love and i happy help update how it robot with pool if i got beta hopeful

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Very prompt and attentive when it comes to dealing with issues

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

The Mammotion team was very helpful in…

The Mammotion team was very helpful in solving my Yuka charging problem. After many emails about what to check, they decided to have me ship it to them. I got it back with a new control board but it STILL wasn't charging. So they sent me a new power supply for the charging base and that solved the problem! Thank you Mammotion team! You guys are awesome! :^)

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent caring complement service

Excellent caring complement service. Jim T was most helpful as well as Damon and Avanti. I've come depend on Mammotion for unique products and good helpful customer service. They are responsive and clearly competent and caring. Thank you Mammotion. Terry Wright - Oklahoma, US

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

YUKA Sweeper Battery

I have been looking online for the second battery for the Mammotion YUKA 1000. It hasn’t been available in the US. I contacted Mammotion support and they were able to arrange to have the part made available to me through overseas channels. I’m very excited about the extra mowing time and the ability to use my YUKA 1000 with the sweeper attachment when the second battery arrives.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

First Experience with Service

I had to send my Luba 2 3000XH mower in for servicing after the robot would not properly return to the station for charging. It had completed over 1500 hours of mowing and over 1000 charge cycles after 2.5 years. I expected the mower to be out for a long time which was concerning because I had no backup. Instead, the mower was repaired and shipped back to me in less than 10 days. Additionally, they repaired the battery and a broken side guard. I had not mentioned the side guard or expected them to repair it. I was very pleased that they did! The mower is back in action and functioning properly!

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

awesome support and product

this mower is great! had a cable issue which was corrected within minutes after i contacted support.

thank you again us.,Mammotion!

December 11, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look